Angel Cusimano

Good, very nice, super respectful, excellent service, wonderful understanding, treatable, trustworthy, communicative, joyful, and professional. wonderful understanding, treatable, trustworthy, communicative, joyful, and professional. More

by chicosonia61 Verified Customer Verified Customer

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Excellent. Knowledgeable, respectful I love to bring my vehicle to service the staff is absolutely excellent Knowledgeable, respectful I love to bring my vehicle to service the staff is absolutely excellent More

by LUCKYBCJ Verified Customer Verified Customer

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Everyone was very nice and patient. Very knowledgeable. Im very satisfied with the service i received. Very knowledgeable. Im very satisfied with the service i received. More

by NINIS2007 Verified Customer Verified Customer

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The service was quick and helpful! I was updated on progress in a timely manner I was updated on progress in a timely manner More

by israeldail23 Verified Customer Verified Customer

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Quick and efficient service. Detailed and thorough explanation of services provided. Very helpful and nice employee. Detailed and thorough explanation of services provided. Very helpful and nice employee. More

by GENESIS.B.CRUZ12 Verified Customer Verified Customer

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Mario was awesome! He guided me all the way and it was a very fast delivery He guided me all the way and it was a very fast delivery More

by MELISSA.CUELLAR Verified Customer Verified Customer

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The service staff is professional and accomodating- no complaints from me! The wait was less than expected complaints from me! The wait was less than expected More

by TANDA1198 Verified Customer Verified Customer

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Todo muy bien llenaron mis expectativas grasias por todo .sigan trabajando así para todos los clientes .sigan trabajando así para todos los clientes More

by ROLIPEREZ76 Verified Customer Verified Customer

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It could have been 4 or 5 stars but one man ruined it for the entire dealership, Mr Carlos Fenice, Finance department manager, the man started " too nice " ( which is always suspicious ), to try to sell me s the entire dealership, Mr Carlos Fenice, Finance department manager, the man started " too nice " ( which is always suspicious ), to try to sell me some extras ( no problem there, that is his job to bring extra profit to the dealership and beside getting paid a base salary, one must keep in mind he makes commission on whatever extra profits he brings in, he is the " financial wizard" of the dealership). After financing a 2024 CPO CRV hybrid at a 0.99% rate, and declining all the wonderful extras he was offering.. his behaviour totally changed from too nice to extremely rude and unprofessional, his true colors showed, as soon as he realized he was not making any commission with me he wanted me out of his office.. telling me I was the worst customer ever, that because of me he was losing money on another customer.. this is while I stayed composed and polite.. the thing is I had not signed any paperwork yet and I was still buying the car, and I wanted to at least have a quick summary of what I was signing.. but he refused to oblige cause he was not making money and he "lost money on another deal because of me"(can you imagine blaming a customer whom is buying a car ?!), as a reminder his base salary is to still offer basic customer service.. I really needed and wanted that car, if not I would have given my business elsewhere ! On top of it this man is a manager.. what ?? For background, my wife had bought a brand new 2025 Honda CRV sport touring the year before and we had a good experience then, which is why we came back for mine, however we delt with Dimitri in finance whom remained professionsal during the entire process. To be clear everybody else at this dealership was professional , Paul, Jude, Rupert, the only terrible experience was with Mr Carlos Fenice, how is that man a Finance manager beats me.. he is a disgrace to both the HONDA brand, and the HONDA OF SOUTH MIAMI dealership. PS :I forgot an important detail, as he left fuming out of his office, I could hear him talk negatively to his collegues about me in the hallway.. who does that ? A low class ,unprofessional unrefined and uneducated individual, Mr Carlos Fenice ruined the experience for us which up to the point of meeting and dealing wiith him was 5 stars, he just took it from 5 stars to no stars in less than 60 seconds. Buyer beware and avoid this man at all cost. To the HONDA brand and HONDA OF SOUTH MIAMI, please get rid of this man has he tarnishes both the Honda name and your dealership. Otherwise everybody else we delt with at this dealership was 4 to 5 stars. Mr Carlos Fenice will probably attempt to post a nice reply saving face and justifying his actions, but there are no excuses for such behaviour and the man is a snake.. you have been forwarned. Cordially. More

by jpoupon66 Verified Customer Verified Customer

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Excelente trabajo gracias a todos por el trato cordial y respetuoso además de lo rápido de los trámites respetuoso además de lo rápido de los trámites More

by LAFAMILIAPEREDA Verified Customer Verified Customer

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