Andy Ji

Mercedes-Benz of Owings Mills responded

MultiBMW, We sincerely regret that your recent experience with us did not meet your expectations. Your feedback is important, and we take it seriously. We understand your frustration with the outcome, especially after traveling to visit us. Based on our records, Andy had communicated with you over several days prior to your visit and shared that the vehicle was priced competitively, with limited room for negotiation, due to strong interest from multiple customers. That information was conveyed clearly and documented. Out of respect for your time and interest, we held off another serious buyer to give you the first opportunity to purchase the vehicle. You made an offer well below the asking price, which we declined. We did, however, counter with a $300 discount in good faith. After you chose not to proceed, you later texted Andy offering to buy the car for less than our discounted price, which we also respectfully declined. At that point, we honored our commitment to the next customer, who promptly came in and purchased the vehicle at the listed price. Once the transaction was completed, our manager Tony personally called to inform you, and he also listened to and acknowledged your concerns. Regarding the other aspects of your visit, such as the timing of vehicle readiness and the perceived lack of professionalism, we take full responsibility for any part of your experience that felt disjointed or unwelcoming. We are actively reviewing those details internally to ensure they are not repeated. While we understand this experience was disappointing, our team did act with transparency and fairness throughout the process. We’re truly sorry it ended in frustration and hope this helps clarify the sequence of events. If you would like to discuss this further, please feel free to reach out to our General Manager, Jonathan Logue. He can be reached at 410.559.5512 or lonathan.logue@mileone.com. We wish you all the best in your continued vehicle search and appreciate you considering us.

Mercedes-Benz of Owings Mills responded

Hi Destiny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Mercedes-Benz of Owings Mills responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Mercedes-Benz of Owings Mills responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

Mercedes-Benz of Owings Mills responded

Hi Cho, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Mercedes-Benz of Owings Mills responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Mercedes-Benz of Owings Mills responded

Hi Zhong, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Mercedes-Benz of Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

Mercedes-Benz of Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.