Andy Crowder | Page 23

Great shopping experience Jason was very helpful, honest Great shopping experience Jason was very helpful, honest and upfront. Very friendly answered all question. I would highly recommend jason to all fri Great shopping experience Jason was very helpful, honest and upfront. Very friendly answered all question. I would highly recommend jason to all friends and family. More

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Who knew buying a vehicle could be so painful I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on th I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on the table. Here’s the story: The only reason I started down the path with this dealership is because they had the lowest price. Lesson learned. After a few patronizing phone calls with an ‘Internet Sales Rep’ I toughed it out about 10 days and made it to the dealership ready to get it over with and purchase the vehicle. Here are the facts that forced me to rip up my check and walk out. 1. I was promised an accessory which was not in the truck when I got there. Strike one. This was a toss up and they blew it. 2. Financing was secured through my own bank, and I was repeatedly pushed to finance through them. They wouldn’t continue to work with me unless I filled out a ‘credit check’ (it was a loan application) from their dealership and said ‘I can decline the loan after the fact’. I called other dealerships to see if this is commonplace to require a buyer with cash to still go through their credit. Answer was no. Side note: when calling a local-to-me dealership (60 miles from Jeff B’s) to talk about my experience thus far they guessed it was JB that was giving me grief and said they’ve heard it all before…how about that. The auto broker I now use said the same exact thing. 3. A lot of this was handled over the phone, so copies of my license and proof of insurance were emailed to start the process. Their sales manager then said I needed to be in person with that information and they can’t send a purchase agreement or even give me a price unless I’m physically in the building to verify my identity. Really? Now to point 4… 4. Since a PA couldn’t be sent I had to guess on the final price with my bank and bring cash to cover any differences. Guess what? A PA was magically sent without my knowledge nor my banks when I was already on my way to the dealership! Either they broke their own ‘rule’ or were conveniently hiding the new price until I was on their showroom floor with a shiny new vehicle in front of me. Here comes the fun part… 5. The sales rep gave me an out-the-door cost of 42,600. After waiting three days for them to hash out pricing, the sales rep confirmed 42,600. His manager then said it might be 42,700 or 42,800 but definitely under 43,000. Fine, I’ll bring 43. When the finance guy handed me the final # on the PA it was 43,300. Honestly, I don’t have a problem with the number, it was right. My frustration is having been told a price at least $500 less multiple times. Maybe the sales rep screwed up, I wouldn’t put it past him. But for a manger to swing and miss that bad shows some real incompetence or he’s a master of the ‘bait and switch’…not sure. And last, the real kicker… 6. After they made me feel like this was somehow my fault, I said ‘I think I might have to walk guys.’ The fellow in finance replied with ‘Great!’. I guess that’s why he’s not on the sales floor. Good for you Mr. Belzer and the righteous individuals you employ for not needing a $43k sale in the midst of a pandemic. And thanks for the reminder that quality service, character, and downright decency should always be valued over a discounted price. No need responding, we’ve all wasted enough time here. More

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Michael Voss was excellent to work with, easy with no pressure. Was well informed about the vehicle I was looking at. I’d come back again. In fact I did. pressure. Was well informed about the vehicle I was looking at. I’d come back again. In fact I did. More

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Outstanding experience Excellent buying experience. Started online with an online chat with. Austin contacted me via email and after a few email conversations he shared a l Excellent buying experience. Started online with an online chat with. Austin contacted me via email and after a few email conversations he shared a link to the exact vehicle exact I wanted. Setup a time to test drive the ram on Saturday. Truck was upfront ready for us to take a test drive. 4 hours later was headed home in my new Ram. Everyone at the dealership I met was great to work with. I highly recommend Jeff Belzer's and if you can get Austin you will love working with him More

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First-class, all around good experience, all helpers were very professional. Donny, our sales person was very helpful and answered all of our questions to our satisfaction! very professional. Donny, our sales person was very helpful and answered all of our questions to our satisfaction! More

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Worked with Donovan in sales and Andy in finance! Could not have asked for better buying experience. They both worked extremely hard to get a deal done that worked for me on my 2019 Silverado Trail Boss. not have asked for better buying experience. They both worked extremely hard to get a deal done that worked for me on my 2019 Silverado Trail Boss. More

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Great Customer Service , and have very good vehicles great communication!i would recommend it it to my friends and family, Very clean wait room ,and good service hours great communication!i would recommend it it to my friends and family, Very clean wait room ,and good service hours More

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Great crew to work with. Professionals Thank you to the whole team. They really helped us find what we were looking for. Donny and Andy were great to work with.Professional bunch of people Thank you to the whole team. They really helped us find what we were looking for. Donny and Andy were great to work with.Professional bunch of people working there. Will be buying there again when I need a car for the family and will be telling all my friends that this is the place to go with great service. Thanks Again Love the new truck More

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Bob & Andy were absolutely great to work with!!! Love our new lease car!!! Thanks!!! We will definitely recommend you to others!!! Our neighbors already stopped by seeing the car in the driveway & we our new lease car!!! Thanks!!! We will definitely recommend you to others!!! Our neighbors already stopped by seeing the car in the driveway & we told them who to see!!! More

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Jacob Schlee was awesome Good job by all. no pressure during the sale or finance process. The facility was clean..noticed surfaces being wiped down. Every one was friendly a Good job by all. no pressure during the sale or finance process. The facility was clean..noticed surfaces being wiped down. Every one was friendly and courteous. More

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