Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland

Andy Acevedo

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.0
164 Reviews
4.0

164 Reviews

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164 Reviews of Andy Acevedo

September 29, 2025

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Love brining my vehicle into Mercedes-Benz of Portland. Madison Brouwer my service advisor is the best! More

by Jcruz2025
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Trueblood , Madison Brouwer

Sep 30, 2025

Mercedes-Benz of Portland responded

Thank you for sharing your feedback about Madison and the team! We appreciate your business and look forward to seeing you again at Mercedes-Benz of Portland. Take care!

September 28, 2025

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We are very disappointed my daughter and I They should do this to us Charged us double for the same service More

by Rimkako2
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Maurice "Mo" McQueen

Sep 30, 2025

Mercedes-Benz of Portland responded

Thank you for taking the time to leave a review. I'm very sorry to hear about the double charge issue as that is certainly not the kind of service we aim to provide and I want to make sure this gets addressed immediately. Please contact me so that I can learn more about what transpired here and work towards a resolution for you both. Thank you. Daniel Morisato - General Sales Manager - danielmorisato@lithia.com

September 15, 2025

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I like fact that you can just drop in for miner issues also your open on the weekend More

by MIKE.ROACH
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Recommend Dealer
Yes
Sep 17, 2025

Mercedes-Benz of Portland responded

Thank you for the 5-star review! We look forward to serving you again soon at Mercedes-Benz of Portland!

August 22, 2025

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Clean, seems well run, and mostly efficient. The service manager was nice to work with. Making an appointment took a little time through the automated system. I prefer speaking with someone. More

by PAULF7
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Recommend Dealer
Yes
Aug 26, 2025

Mercedes-Benz of Portland responded

Paul, we truly value your feedback and are thankful for your kind words about our team! We understand your concerns regarding car washes and wish we were able to provide what you expected. We do follow a strict wash protocol to avoid any potential damage to specific paint finishes. If you have further questions or concerns, please feel free to reach out to me directly. We look forward to serving you in the future, safe travels! Eric Trueblood - Service Manager - 503-228-8351

August 15, 2025

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I always choose MB of Portland. I recently had a service plus detail and both were fabulous. The car looked like it just came off the showroom floor. Andy is the best service adviso More

by JENNIFERPASQUINI
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Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns, Richard Fox

Aug 15, 2025

Mercedes-Benz of Portland responded

Hi Jennifer, it means a lot to hear you can rely on Andy and our team for excellent service. All of us at Mercedes-Benz of Portland are grateful for your business and five-star review. See you next time!

August 07, 2025

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My experience at Mercedes Benz of Portland was stellar! Communications with my service manager Andy was always easy and direct. He was kind and courteous. More

by WMTRAVIS3
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Recommend Dealer
Yes

Other Employees Tagged: Maurice "Mo" McQueen

Aug 08, 2025

Mercedes-Benz of Portland responded

Thank you for sharing your feedback! We're so pleased to hear that Andy provided such clear and courteous service at Mercedes-Benz of Portland. We look forward to seeing you again, safe travels!

July 15, 2025

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Really appreciate the prompt and complete service. I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! More

by JDRAPERFAMILY
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Recommend Dealer
Yes
Jul 16, 2025

Mercedes-Benz of Portland responded

Hi there, thank you for the feedback and highlighting Andy's great work! We are always happy to hear of a wonderful experience here at Mercedes-Benz of Portland and that your time was efficient and prompt. We look forward to seeing you again in the future!

July 14, 2025

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Not very knowledgeable service advisors; especially unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. More

by MARKBUNSTER
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Recommend Dealer
No

Other Employees Tagged: Eric Trueblood

Jul 15, 2025

Mercedes-Benz of Portland responded

Hi Mark, thank you for taking the time to leave feedback. I am sorry to hear about your experience with our service advisors. It seems there was an undesired level of communication and knowledge on EV models, and it is unfortunate that we fell short. Please feel free to reach out if you would like me to address any specific concerns or questions you have. Thank you. Eric Trueblood - Service Manager - 503-228-8351

July 07, 2025

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The mechanics are friendly enough and they got started on the repair right away when I arrived More

by HOODDOGLVR
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Recommend Dealer
Yes
Jul 07, 2025

Mercedes-Benz of Portland responded

Hello, thank you for taking the time to leave a review! We are happy to hear that our service team was friendly, quick, and efficient at Mercedes-Benz of Portland and we look forward to seeing you again in the future!

May 30, 2025

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I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed More

by FRANK.LESICK
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Recommend Dealer
Yes
Jun 02, 2025

Mercedes-Benz of Portland responded

Hi Frank, thank you for your feedback and loyalty to Mercedes-Benz of Portland. We appreciate your trust in us and will take note of your concerns regarding service recommendations. Safe travels with your third Mercedes!

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