Andy Acevedo

I always choose MB of Portland. I recently had a service plus detail and both were fabulous. The car looked like it just came off the showroom floor. Andy is the best service adviso I recently had a service plus detail and both were fabulous. The car looked like it just came off the showroom floor. Andy is the best service advisor as well. If there's an issue, he takes care it right away. Highly recommend everyone! Thank you so much. Jennifer Pasquini More

by JENNIFERPASQUINI Verified Customer Verified Customer

Report | Print

My experience at Mercedes Benz of Portland was stellar! Communications with my service manager Andy was always easy and direct. He was kind and courteous. Communications with my service manager Andy was always easy and direct. He was kind and courteous. More

by WMTRAVIS3 Verified Customer Verified Customer

Report | Print

Really appreciate the prompt and complete service. I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! More

by JDRAPERFAMILY Verified Customer Verified Customer

Report | Print

Not very knowledgeable service advisors; especially unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. More

by MARKBUNSTER Verified Customer Verified Customer

Report | Print

The mechanics are friendly enough and they got started on the repair right away when I arrived the repair right away when I arrived More

by HOODDOGLVR Verified Customer Verified Customer

Report | Print

I never had a problem with service this is 3rd Mercedes I think my only issue would selling service not needed think my only issue would selling service not needed More

by FRANK.LESICK Verified Customer Verified Customer

Report | Print

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

Report | Print

It can be difficult to get someone on the phone, but otherwise the service is good. otherwise the service is good. More

by kp Verified Customer Verified Customer

Report | Print

They have good personnel. They make customers feel that they want to get the job done correctly.. They make customers feel that they want to get the job done correctly.. More

by WPISTOR Verified Customer Verified Customer

Report | Print

Mercedes of Portland is great. I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! I bought my 2nd Mercedes GLS450 from them 1.25 years ago. Service is professional and free chocolate! Strongly recommend this place! More

by CALLAWAY4343 Verified Customer Verified Customer

Report | Print