Gorruds helped my dad pick out my first truck for me and it was a fantastic choice and best of its making im glad my dad went to Gorruds
Other Employees Tagged:
"First time Toyota buyers!"
Ryan was most helpful. He showed us immediately the cars that were within our budget and gave the pros and cons of all makes. Without trying to influence us with his personal opinion. Thanks again Ryan.
"Excellent service & value!"
Recently had our first experience purchasing a used vehicle from Gorrud's Auto Group in Milton for my elderly father. We had knowledgeable salesperson, Jason who was very patient and friendly. He helped find the ideal car, from a huge selection that best suited my father's needs and preferences. They took the time to explain everything so that he understood and was confident in his purchase. We would highly recommend Gorrud's Auto Group in Milton for any new or used vehicle.
"Highly recommended dealership... great buying experience."
Recently we had to purchase a 2nd vehicle for our family. From the first email inquiry with Andrew to meeting Danny, Jason in Sales then with Mary and Kevin.. never met Scott but he even offered to come in on his night off to show me a vehicle when I was not able to make the original meeting. Jason was very informative on the test drives and made our decision very easy! Thank you Team Gorrud!! We will be back and strongly recommend your dealership to anyone!!
"Best car buying experience in 45 years !"
- Harry Merkel
Last week my wife and I drove from Waterloo to Gorruds of Milton. As soon as I pulled in the car lot I was amazed at the large volume of quality cars. A few moments later, Danny pulled in to the lot with a beautiful 2010 Lexus ES 350. I made arrangements with Steve and Danny to see the car earlier in the week. After driving this lexus , I knew the search was over, about thirty minutes later the deal was completed. It was the most pleasant automobile transaction ever! The price was fair and also came with a 30 day return policy plus a six month warranty. We later met Marilyne to complete the financial part of the deal and she was first class as well.
I highly recommend Gorruds to anyone looking for a good used car, even if you have to drive the distance as we did, it's worth it! I will certainly return to Gorruds for my next purchase.
Harry & LIse Merkel
Everyone was very helpful and went out of their way to help us and get the information needed for the vehicles we where interested in. Very professional from beginning to end and very straight forward with everything concerning the car. Would highly recommend them.
Other Employees Tagged:
"I recently contacted Eric to inquire about a used vehicle..."
I recently contacted Eric to inquire about a used vehicle for my daughter. This being the forth vehicle purchased from Gorrud's I was already very comfortable with Eric and his sales style. After first browsing the easy to use website and finding a couple possible cars, we met Eric at the showroom where he had the cars ready to test drive. Unfortunately we did not find a match for us that day, but that didn't phase Eric a bit ... He asked a few more questions about what we were looking for and our price range and promised to find something we would like. Well I got the call a few days later that they had found a few possible cars and were bringing them in for us to see. That will be next week and I am certain we can make a deal.
Purchasing my vehicles at Gorrud's has been amazing! All the staff is so helpful and friendly, the lot is easily accessible and filled with all makes and models of quality cars. Just an overall GREAT experience.
Thanks Gorrud's for making car buying easy !!
Other Employees Tagged:
"After researching used car dealers, it seemed to me that..."
After researching used car dealers, it seemed to me that Gorrud's was worthwhile to choose as a place to make a purchase.
On a Saturday I drove the 30 minutes to get to Milton so I could have a look at the vehicle I was interested in. I found it to be in the described condition and took it for a test drive. All seemed well and I decided to purchase the vehicle.
The following Tuesday I drove to pick up the car as agreed. The process took so long that I was there until well after closing - they were disorganized and unprepared.
Because of how late it was when finally everything was complete, I took delivery of the vehicle in the dark. Much to my disappointment I found damage on the vehicle that had not been there when I test drove it and made the decision to purchase, 3 days earlier. When I brought it yo the attention of Andrew Gorman, he made arrangements to pick the car up from my workplace and drive it to Milton to inspect it. Andrew's decision was that it was exisiting damage (his evidence being one of the photographs used as advertisement on the website. The photo had to be zoomed in so far that it was impossible to distinguish the shaded area he identified as damage from a shadow).
The vehicle was returned to me with 1/4 tank of fuel used by them!
I tried next asking for help from UCDA (Used Car Dealers Association) but got nowhere with themeither as they took his word. Having the UCDA as a mediator for car buyers is like having the NHL as mediators for players.
And so, here I am with a vehicle that was damaged while in the dealer's care and ownership and they refuse to make it right, instead spouting on about their reputation. Add to this that they gave me $300 for my trade and swore it would go immediately to the wreckers for scrap as it was in no way roadworthy. Next thing I know it is advertised on their site for umpteen times that amount!!!
My advice: Buyer Beware (of Gorrud's)