Andrew Clark

To think that this place was going to give me above and beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say thi beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say this in the most respectful way, but their customer service is horrible. I bought a car from them in May and it started having problems in June. The car started consuming a lot of oil and the quoted me a almost $5,000.00 bill to “fix” the problem, but they did not guarantee the fix. Mind you, I had purchased Fidelity warranty and they told me they did not want to make the claim because they knew it was going to get denied. I will say they worked with me waiving the diagnostic fee, which I appreciated. However, it is truly disappointing they let me buy a car the had mechanical issues. I spoke to a senior service advisor and he couldn’t work with me on the price, I spoke to the salesperson and he offered me to get me into a new car, I spoke to another agent and he told me Audi said they could only offer me $1,000.00 of off my almost $5,000.00 bill. This felt like a clear disrespect and was a huge disappointment because I went to Audi the day I traded in my car because of an oil consumption problem and they put me in a new car with the same oil consumption problem. I asked the salesperson if the car was fully inspected and he assured me it was - come to find out it needs a PCV valve replacement and a piston soak, and on top of that they told me my brakes were at less than 50% life. He assured me that the car was inspected and serviced and ready to go, but it was all lies. They wanted me to trade in my car AGAIN, but I will no longer be doing business with them because the trust is gone. From my experience, I truly do not recommend buying from here ever again. To think that this brand stands for luxury over customer service is horrifying. More

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Fantastic Dealership! Honest,Friendly, Service orientated and our salesman Edward was the Best and the Sales Manager Jalen could not have been nicer. From the receptionist Honest,Friendly, Service orientated and our salesman Edward was the Best and the Sales Manager Jalen could not have been nicer. From the receptionist when you walk in to the service people who worked on my Audi and Edward who sold me the Mercedes, I highly recommend this Audi dealer. More

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Brayan is a true professional - seeking to meet my needs and not just sell me a car. His follow up was quick and consistent and he easily answered all my questions. I will buy a car from Brayan and I recom and not just sell me a car. His follow up was quick and consistent and he easily answered all my questions. I will buy a car from Brayan and I recommend you ask for him next time you are in the market! More

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Lewis was a very good salesperson! He was very knowledgeable and very professional. He helped me with picking out a brand new car. He was very knowledgeable and very professional. He helped me with picking out a brand new car. More

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What a great experience we had today with Mr. Lewis. He was so professional and knowledgeable about the Audi my Daughter wanted. He took time with me and my Daughter and did not rush us. I recomm Lewis. He was so professional and knowledgeable about the Audi my Daughter wanted. He took time with me and my Daughter and did not rush us. I recommend Mr. Lewis to anyone for all of your Sales. Thank you Mr. Lewis More

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Nelofar! Above & beyond. She listened then used her mad skills. Ended up needing a mobile tech which was also a great experience Above & beyond. She listened then used her mad skills. Ended up needing a mobile tech which was also a great experience More

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My experience having Andrew Clark as my Service Advisor while my vehicle was being worked on was first class. Andrew was extremely professional, helpful, empathetic, and communicative throughout the entire while my vehicle was being worked on was first class. Andrew was extremely professional, helpful, empathetic, and communicative throughout the entire servicing duration. His consistent and timely communication was like clockwork, ensuring that I always had the very latest information on the current status of my vehicle and what to expect going forward. Andrew's personable demeanor and client-focused mindset was on display during every single one of our interactions (which were very frequent). I genuinely enjoyed working with him as he went out of his way to provide me with the best customer service possible and made it feel as though I was working with a trusted friend. Andrew's effort and pride in his work reflect very positively on Jim Ellis Audi of Atlanta and I hope to work with him again if the needs arises in the future. More

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Level of customer service and over all experience, a 10! I would recommend Brian to anyone looking to buy or lease a car. I would recommend Brian to anyone looking to buy or lease a car. More

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Very friendly. Patient during the test drive process. Resolves problems fast. Maintains constant communication. Provides excellent costumer service. I can count on Patient during the test drive process. Resolves problems fast. Maintains constant communication. Provides excellent costumer service. I can count on Zoe!! More

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Julian surpassed all expectations. Kind, knowledgeable, professional, & courteous. He made purchasing an extremely positive experience. Five star service across the board. I would reco Kind, knowledgeable, professional, & courteous. He made purchasing an extremely positive experience. Five star service across the board. I would recommend him, & Audi Atlanta to anyone. Well done! Very satisfied. More

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