Andrew Caron | Page 2

We started coming to Courtesy Volvo with our car when we moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous purchase with Jake. The last purchase was very disappointing with Sean. After agreeing to the purchase we saw Drew, who is amazing, but Sean went to another couple and we were 'handed off' to another salesman. I know he was new, but we've never been treated like that at Volvo or Mercedes dealerships! My husband comes in and everyone says hello and the service dept is wonderful!! My husband was in last Friday and Sean just walked right past him without a greeting...not smart business on his part. He certainly won't have our return business but others there will..he has alot to learn in the customer service aspect of selling automobiles! As a dealership 99% is great business! More

by Jim Verified Customer Verified Customer

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Thanks for the personalized service I am visiting from out of town. Service rep was willing to speak with my mechanic in California to decide what I needed to get back to California wher I am visiting from out of town. Service rep was willing to speak with my mechanic in California to decide what I needed to get back to California where we could complete work needed. More

by Vicon&13 Verified Customer Verified Customer

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Great Service I had an issue with a recently purchased vehicle and Brock and Andrew handled it and took ownership!Great Service! Less than 24 hour turn around I had an issue with a recently purchased vehicle and Brock and Andrew handled it and took ownership!Great Service! Less than 24 hour turn around More

by JamieP Verified Customer Verified Customer

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Excellent Sales Staff. So-So Dealership Overall We bought a 2020 XC60 T6 R Trim. Added options: Exterior styling kit. Polestar. Advanced package. Parking assist. The three employees that we We bought a 2020 XC60 T6 R Trim. Added options: Exterior styling kit. Polestar. Advanced package. Parking assist. The three employees that we dealt with (Percy Campbell, Nate Blade, and Andrew Caron) were very professional, knowledgeable, and friendly. The all get five stars for customer service. We feel good about the price we paid for the car; I think it was a fair price. We had a trade-in and the price we got for that was satisfactory. The car was not on the lot when we bought it. It was in-transit to the dealership and we were told they would call us when it had been received and set up with the options we ordered. The car arrived about a week later. About a week after that, the dealer called and said to come in and pick up the car as it was all set up and ready to go. We drove the fifty-miles to the dealership and discovered ..... that they had set up the wrong car. The car we bought was sitting in the lot and was still covered with the protective material the manufacturer puts on before they load it onto the transport truck. Not good, and major embarrassment for the sales guys. Dealer said 'sorry about that, we'll call you when we've prepared the car that you did buy.' That took another week because there was an issue with installing the exterior styling kit. That eventually got resolved. And we brought the car home on 11/21/19, one day short of 30 days since we first ordered the car. I gave this dealership four stars because there is no excuse for setting up the wrong car. I believe the dealership uses stock numbers instead of VIN's to track their new car inventory. That's not the way I would do it, but then I'm not in the business. All-in-all, I give this dealership a rating of OK. I can't give a rating of excellent. More

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Simply Awesome Jeremy and Andrew made a great team in making the total experience of purchasing a new Volvo an awesome experience - stress-free, friendly, patient, k Jeremy and Andrew made a great team in making the total experience of purchasing a new Volvo an awesome experience - stress-free, friendly, patient, knowledgeable, and professional. Both represent the company well and I would consider them both an asset to the Dealership. More

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Great Everything was great nice and easy only had to deal with the sale man not every manager in the place and was fast not like a lot of dealership where y Everything was great nice and easy only had to deal with the sale man not every manager in the place and was fast not like a lot of dealership where you are there for hours on end . More

by BUSSEDJ Verified Customer Verified Customer

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Professional I would like to thank Jeremy and Andrew for taking the time finding a car for me. They were very professional and not your typical car salesmen. They I would like to thank Jeremy and Andrew for taking the time finding a car for me. They were very professional and not your typical car salesmen. They made the process seamless and painless and there was no hidden surprises. I will definitely be back and have already recommended family and friends to them. Thank you again for going above and beyond!! I appreciate you both. More

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Great xc90 lease experience by far Great customer services willing to work with you in a timely and friendly manner. Would highly recommend the car and dealership to anyone looking to p Great customer services willing to work with you in a timely and friendly manner. Would highly recommend the car and dealership to anyone looking to purchase or lease a volvo More

by LUCIAmcano Verified Customer Verified Customer

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Great customer service Jud goes above and beyond for his customers. I let him know I had an oil leak and he got my car in right away and had a loaner car waiting for me. Jud goes above and beyond for his customers. I let him know I had an oil leak and he got my car in right away and had a loaner car waiting for me. More

by KarenG Verified Customer Verified Customer

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First class treatment Everyone at the dealership is friendly and helpful. Andrew was helpful when explaining all features of the Volvo I purchased. Jason was very friendly Everyone at the dealership is friendly and helpful. Andrew was helpful when explaining all features of the Volvo I purchased. Jason was very friendly and genuinely wanted to make sure I was treated well. Thank you Volvo Scottsdale! I will recommend you to all of my friends! More

by japiatka Verified Customer Verified Customer

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