I had an appointment set and sat in the dock waiting for
someone to come for at least 15 minutes. It was during lunch time but if lunchtime was an issue, then they shouldn't schedule during that time. I h
someone to come for at least 15 minutes. It was during lunch time but if lunchtime was an issue, then they shouldn't schedule during that time. I had to walk into the dealership to ask if anyone was going to help me and take my car in. They normally would wash my car, and they didn't, maybe they wanted to give it back quicker because I had waited in the beginning, but I like the extra steps they take to service your car and wash it. Andre was great once I went into the dealership to ask about my service.
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by erikaher
Verified Customer
Verified Customer
Service Price Transparency
Drop in service was prompt and friendly.
I needed a ride home which was quickly provided as well.
I needed a ride home which was quickly provided as well.
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by JOHN.GiNA
Verified Customer
Verified Customer
Service Price Transparency
Andre was so welcoming and polite.
He explains everything to my understanding. I described him as the black guy with locks .
He explains everything to my understanding. I described him as the black guy with locks .
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by Diana Tambi
Verified Customer
Verified Customer
Service Price Transparency
Everything went well.
Cost was as shown in estimate. Everyone was very professional. The entire experience was great.
Cost was as shown in estimate. Everyone was very professional. The entire experience was great.
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by gsiekier
Verified Customer
Verified Customer
Service Price Transparency
Very courteous very efficient very clean environment.
Staff was overall. Think 15 words is ridiculous when writing a survey.
Staff was overall. Think 15 words is ridiculous when writing a survey.
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by 86.SERENE
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this positive review! We’re glad to hear that you found our team courteous, efficient, and that our facility was clean and welcoming. We’ll keep doing our best to make every visit just as great, no word limit required!
Carlos Robles
Service Manager
INFINITI of South Bay
The Infiniti Team at South Bay are the best!
! And always give great service and smiles!!
! And always give great service and smiles!!
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by DARLISAASHER
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Hi Darlisa! Thanks so much for this great review! We like to think our smiles are just as important as our service, so it’s awesome to hear both made an impression. We’ll keep bringing the good vibes and top-notch care, can’t wait to see you back at Infiniti of South Bay soon!
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent service!
Very polite staff ! Top notch highly recommended to any future customers 👍👍 great company
Very polite staff ! Top notch highly recommended to any future customers 👍👍 great company
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by Ramjet
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
No ones speaks to you unless you speak to them, they are
all nonchalant acting
all nonchalant acting
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by NOEMAIL23
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
INFINITI of South Bay responded
NoEmail23,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
The luxury experience is designed to be distinctly different from that of mass-market brands. We understand that at many dealerships, clients can feel overwhelmed or pressured by staff. Our approach is to create a more relaxed and respectful environment. We empower our clients to explore our dealership at their own pace without feeling hounded. We prioritize a no-pressure atmosphere, allowing you the space and time to enjoy the showroom and service area, and initiate a conversation when you're ready.
We strive to strike a balance between being available and giving our clients the freedom they desire. We apologize if this approach came across as nonchalant. We will use your feedback to ensure our team is more attuned to when a client might want to engage, even if they haven't made the first move.
Carlos Robles
Service Manager
INFINITI of South Bay
It has good service.
I did not wait long and the price was fair for the service needed
I did not wait long and the price was fair for the service needed
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by DEELIBURD
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Thank you for taking the time to leave this great review! We’re glad to hear that you received great service, didn’t have to wait long, and felt the price was fair for the work done. Providing efficient, high-quality service at a fair value is always our goal, and it’s wonderful to know it showed. We truly appreciate your trust and look forward to seeing you again for your next service visit!
Carlos Robles
Service Manager
INFINITI of South Bay
They were upfront which is really good and care much
about the customer and their issues.
about the customer and their issues.
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by Joshua
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Hi Joshua!
Thank you so much for taking the time to leave this great review! It’s wonderful to hear that you felt our team was upfront and genuinely cared about you and your concerns. Honesty and customer care are at the heart of everything we do, and it means so much to know that it came through during your visit. We truly appreciate your feedback and look forward to serving you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
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