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Anastacio "Nacho" Ortega
77 Reviews
Dealership Experience
1 yr
Industry Experience
3 yrs, 2 mos
Languages Spoken
English
Spanish
77 Reviews
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77 Reviews of Anastacio "Nacho" Ortega
August 29, 2025
Excellent service, friendly staff, quick turnaround—this dealership truly goes above and beyond every time. dealership truly goes above and beyond every time. More
by edwards.billy12
Verified CustomerOther Employees Tagged: Austin Howell, James Toney, Robert Garcia, Oscar Sanchez
August 29, 2025
It was a very good experience and nice service representative, did a great job of getting me in and out of there quickly. representative, did a great job of getting me in and out of there quickly. More
by Memom
Other Employees Tagged: Justin Villa
August 22, 2025
Poor customer service. Untimely response to phone calls. Craftsmanship was poor. Had to take auto to another repair shop to correct issue. Charge for service was outrag Untimely response to phone calls. Craftsmanship was poor. Had to take auto to another repair shop to correct issue. Charge for service was outrageous. Will not use or deal with them again. More
by cwferrum65
August 21, 2025
This was the worst experience i have ever had at a ford dealership Our first trip here we got "Nacho" Nacho started off decent, one of the newer trucks we just purchased came with the Maintenace program, dealership Our first trip here we got "Nacho" Nacho started off decent, one of the newer trucks we just purchased came with the Maintenace program, which i thought covered fuel filters on the diesel truck, But apparently doesn't. I approved to pay for this and nacho was going to really take care of us on it and get it done. We picked up the truck and went on with business once completed. We went back a little bit longer for the next service and that is when we met Carina, Carina got the truck in and took care of it, i asked about the fuel filters when we should do it and it was then discovered that the fuel filters where not done the previous trip, like i was told they were. Apparently, the service "Advisor" had gone in and deleted the fuel filter service... For whatever reason, So the heck with my 15K fuel system and making sure it maintained right...? Moving forward i scheduled some recall work with Carina then, for the cameras on my truck also mentioned that the truck is shifting hard and i don't like it. Not for a newer truck like this. We bring the truck back in as scheduled, unfortunately carina was out that day, so they put us back with "Nacho"... Nacho checked the truck in, we were told probably a a few days to a week to get the truck checked out and recalls taken care of etc.etc.etc... two weeks go by, no update from Nacho, I called in and he told me its being worked on he will give me a call me and give me a update on that Friday. Friday came and went, Saturday did to. Monday i got nothing but a text message saying "sorry Blake working on this"... Okay, working on what???? No update's io called again, he was busy was supposed call me back later that day, no call. Got ahold of him at the end of the week he told me that the recalls where takin care of and its going to the shop for the transmission, Okay great. Was supposed t get another update from him, got nothing. Here comes that Friday, i got him on the phone he told me its in the shop, he will call me by 3:00pm if i can come get it, and it should be done. 3:00 PM came and went i got busy with Business and my day slipped away so i wasn't able to call in. I called in Saturday, the guy that answered told me nacho was off, and the service tech was off also and there for zero notes in the system about the truck.... Okay... great.... Called back Monday and, granted i was pretty mad at this point, nothing but run around, I requested Carina to take over, and she did. She jumped in, i explained everything to her in detail including if y'all need to keep my truck for a year, i don't care. I just want communication. Thats all I want, where all busy, i have customers as well and i update them. Just a little bit of care goes along way. She told me she would call me back in 20 minutes with a update, she called me back in 15 and told me everything, the truck had not had the recalls fixed yet a had not been to the transmission shop. Which really didn't surprise me. None the less, i asked her when she thought it would go in and when i could expect a update, she told me she would call me Wednesday with some info, I didn't bother her once, she did call me and told me it was going in and no update at the moment but she will keep me updated, she called me Thursday and told us that it should be ready Friday explained what the transmission was doing, and its being looked at got a couple other things taken care of while it was there as well. She had the truck ready for me on Friday afternoon and we got it picked up. I really appreciate Carina. Thats the only reason I'm giving 5 stars, I understand that one employee doesn't represent the hole business, but if it wasn't for carina I would have given one star, as far as nacho his communication sucks and dishonesty is really disappointing. I'm still out of pocket $500 with a truck that down shifts hard still and the recall's where not even taken care of through all of this. More
by BLAKE.HOWLE
Other Employees Tagged: Carina - did amazing
August 04, 2025
Son muy professional en sus servicios , También te dan facilidades de pagos para tus reparations. facilidades de pagos para tus reparations. More
by rafaelurbaezthen
Other Employees Tagged: Alec Raetz, Oscar Sanchez, Jason Alvarez
August 01, 2025
Great service fast and easy! Definitely will always recommend to anyone and everyone I possibly can! Definitely will always recommend to anyone and everyone I possibly can! More
by Ash2u29
Other Employees Tagged: Alec Raetz, Oscar Sanchez, Jason Alvarez
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