Amber Shafer

I had a great experience this time with Ford of Columbia. Everyone I worked with from the phone call to schedule my service appointment to the repairs being made were polite and knowledgeable. Everyone I worked with from the phone call to schedule my service appointment to the repairs being made were polite and knowledgeable. More

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Columbia Ford did an excellent job. Christian is always helpful and friendly. Will also has excellent customer service skills. They are very helpful and call me by name. Christian is always helpful and friendly. Will also has excellent customer service skills. They are very helpful and call me by name. More

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They were highly professional. It was a great experience and I would use them again It was a great experience and I would use them again More

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Amber was my service advisor today and she was perfect! Came in with a tire going flat and since I get my oil changed at Ford there was no charge for my repairs! I will always recommend this shop Came in with a tire going flat and since I get my oil changed at Ford there was no charge for my repairs! I will always recommend this shop More

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Great experience, great communication throughout the process. Highly recommend for warranty work and care after purchase. process. Highly recommend for warranty work and care after purchase. More

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Great service as always and very friendly service representatives. They get your vehicle in quickly and get the work done. representatives. They get your vehicle in quickly and get the work done. More

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The dealership was great start to finish. The check-in was nice and smooth and they kept me updated on the progress. Once the recall was done they had me out the door and on my way quickly! The check-in was nice and smooth and they kept me updated on the progress. Once the recall was done they had me out the door and on my way quickly! More

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The service department employees are really great. They are excellent at keeping people informed about what they are doing to your vehicle and at what you need to know about your vehicle. They are excellent at keeping people informed about what they are doing to your vehicle and at what you need to know about your vehicle. More

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The service department kept me well informed on the service progression. They did a great job! I will definitely be returning for my next service. service progression. They did a great job! I will definitely be returning for my next service. More

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I have never had a dealership or shop deal this honestly with car related issues. Amber was super helpful, and when part they ordered were received damaged, they ordered new parts to make sure the car was f with car related issues. Amber was super helpful, and when part they ordered were received damaged, they ordered new parts to make sure the car was fixed correctly. The time before, I brought my car in with transmission noise. They rebuilt the transmission, noticed the noise was still there, and rebuilt the transmission a second time free of charge to make sure the issue was resolved completely! 10/10 would recommend and will be back again. More

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