Amber Clemens

I am a 71-year-old retired engineer living around Denver NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under war NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under warranty it is nice to have someone else fix any problems. March 10th 2026 I experienced what appeared to be an intermittent Passengers front rotor sticking issue (even smelled brake burning on that day). I took it to Lake Norman Hyundai march 12th, explained the issue. They checked it out and said all was well with the brakes. I explained it was intermittent and it was not acting up on that day. I had no luck trying to talk to the service manager, not sure where he was. Seems they guard access to him. I put my infrared non-contact gauge and fire extinguisher in the car and it happened again on April 2nd 20026. This was a 20-mile trip which is a longer trip than I usually take unless traveling to visit my parents in Northern Ohio. I took a video with my phone which showed the three other wheel rims at around 120 degrees and the passengers front at around 247 degrees. Very hot and strong burning smell. I have the video if you are interested. I called Lake Norman Hyundai that afternoon and explained everything to AI (AI is Artificial Intelligence) and that I even had a video. I could never get to talk to a human and did set an appointment for Monday April 9th. Per my request, AI said the service manager would call me back. By the next morning, I had still not heard anything from Lake Norman so I decided to Call Paramount Hyundai in Hickory NC and see how they handled things. It was answered by a human with whom I was able to talk to and explain everything. Set on Monday April 9th appointment. I called lake Norman Hyundai back and had lake Norman AI cancel my Monday appointment explaining that I had not receved a call back so I was going to change to Paramont in Hickory. AI must have told the service manager because a little later I received a message for the Lake Norman service manager. The following days after the April 2nd incident the Caliper was not acting up again. Paramount is about 5 miles further but what a difference. I will always go there now. My service rep Amber Clemens and service Manager Aaron Bisesti were the best. The Service manager is front and center there and listens to your concerns. He listened, looked at my video and took care of the issues. He did not look at me like I was a 71-year-old man who did not know what I was talking about. I was at a point after several experiences at Lake Norman Hyundai to never purchase another Hyundai again. Now after the service at Paramount in Hickory I even looked at some of the 2026 models. At Paramount, the people listen and take care of the issues. At Lake Norman Hyundai, the facilities are cramped, old and I felt like I was just being pushed thru. Lake Norman Service waiting area is in with the sales area with salesman talking about sport xxxxxxand playing games on their computers. Paramount has a nice separate waiting area, clean and even some free drinks and snacks. Special Thanks needs to be given to Service Manager Aaron Bisesti for being far above average. If all your service managers were like him, your service scores would hit the roof. More

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I had a lovely experience at Paramount. Dylan Burns was very knowledgeable and caring. I've never had such a great experience at any other dealer. He never pressured us and you can tell he Dylan Burns was very knowledgeable and caring. I've never had such a great experience at any other dealer. He never pressured us and you can tell he cares about people. He even personally showed us the service department and Introduced us to the advisers! They all care so much and I'm beyond happy! More

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My experience with Paramount Hyundai- with Nicole, Karrie and Amber was amazing - everyone was friendly and expedited the process of my car purchase quickly and efficiently. I recommend them to anyone lookin and Amber was amazing - everyone was friendly and expedited the process of my car purchase quickly and efficiently. I recommend them to anyone looking for a new or used car! More

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Finding a used car, on a budget is certainly not an easy task. So we quickly turned to the management team of Paramount Automotive. I was appreciative of the team at Paramount for working with me to find a task. So we quickly turned to the management team of Paramount Automotive. I was appreciative of the team at Paramount for working with me to find a car within our budget that we felt good about purchasing! The team was patient as we looked across all of their rooftops to find exactly what we needed. I never felt pressure, instead each person I interacted with took a list of our must haves, and must nots, then shared with us what fit based on what we were searching for. This was a relief! We left with the car we wanted, at a price we felt good about. I also loved that each car had a free Carfax that we could view online as we researched our options. Amber- Thank you for your patience and insight as we were assessing our final choices. We appreciate the time and care that you put into helping us find exactly what we wanted. Chris & Kerrie, Thank you for the prompt attention and no hassle close of the deal! More

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Easiest transaction iv ever had with Amber Clemens. She’s amazing! Will be a repeat customer of hers She’s amazing! Will be a repeat customer of hers More

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Kindness, knowledge, helpful, patience,caring, unity, professional, support, honesty, respectful, sincere, genuine confident, organized, trustworthy professional, support, honesty, respectful, sincere, genuine confident, organized, trustworthy More

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Amber was awesome! She made my buying experience so easy ! Such a great person to have on your team ! Thank you all! She made my buying experience so easy ! Such a great person to have on your team ! Thank you all! More

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I came from out of state to purchase a new Hyundai Santa Fe. Chris Pridgeon and Amber Clement had everything ready to go when I arrived. They made it a very easy and satisfying purchase. Amber took for a te Fe. Chris Pridgeon and Amber Clement had everything ready to go when I arrived. They made it a very easy and satisfying purchase. Amber took for a test drive and explained the vehicle to me. She was very friendly and engaging and knew her product. More

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I could not have found anyone better to work with. Dylan Burns was my salesman, I feel he went above and beyond to help with my purchase. It was by far the best experience buying a vehicle that I’ve e Dylan Burns was my salesman, I feel he went above and beyond to help with my purchase. It was by far the best experience buying a vehicle that I’ve ever experienced. Great Job , wonderful staff and i highly recommend them. More

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My leasing of a vehicle went very smoothly at Paramount Hyundai. Amber Clemens and Karrie Powell were a joy to work with. I would recommend the dealership as well as these two outstanding ladies. Hyundai. Amber Clemens and Karrie Powell were a joy to work with. I would recommend the dealership as well as these two outstanding ladies. More

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