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Amani Osborn

Overview Reviews (5) Inventory (200)

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Amani Osborn

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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4.2

5 Reviews

Overview Reviews (5) Inventory (200)

Dealership Experience

6 mos

Languages Spoken

English

4.2

5 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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5 Reviews of Amani Osborn

August 07, 2025

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Loved the car bought it as soon as I saw it. But dealing with this dealership was very dissapointing. I bought an EV and was told it is charged and I said please charge full I will wait. But aft But dealing with this dealership was very dissapointing. I bought an EV and was told it is charged and I said please charge full I will wait. But after leaving from there realized it was only 35% charged. Plus then saw washer fluid was low . Tried to contact them but since they sold the car they took their own time to respond back. Plus came home to realize that the charger they gave me was not working. More frustration , could not drive the car till next day as had to wait to call electrician and install new socket for a higher voltage charger. Not happy with the experience. More

by sdabas.tax

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Recommend Dealer

Other Employees Tagged: Johnny Tran

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Aug 07, 2025 -

eCarOne responded

Shalini, thank you again for taking the time to speak with me over the phone and for sharing your honest feedback. I want to reiterate how sorry I am that your experience fell short of the standards we strive for at eCarOne. As we discussed, we clearly dropped the ball on a few important details, from the charge level of your BMW i5 M60 to the delayed follow-up and the charger issue. That is not how we want any customer to feel after taking delivery, and I completely understand your frustration. On a brighter note, I am glad to hear that you are loving the i5 M60. It is an exceptional EV and a personal favorite of mine. While we cannot undo the initial frustration, please know that your experience has led to internal conversations and process improvements on our end, especially around EV deliveries and charger readiness. We appreciate your business and your patience, and I hope your new BMW brings you plenty of enjoyment moving forward. Michael Rhima General Manager eCarOne

Aug 07, 2025 -

sdabas.tax responded

Thank you for your response and your call in the morning. I appreciate it. I love the car and now really enjoying it. Thank you for going the extra step of sending me a new charger and listening to my experience. I believe this has changed my view and I know sometimes things like this can frustrate a client but they were now taken care of very professionally. I will surely recommend Ecar One to family and friends, as I am leaving with a smile , fully satisfied and an awesome car.

July 30, 2025

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Employee Rating

Well done, had a good experience. I would use them again. Amani was very professional. I would use them again. Amani was very professional. More

by bwjames77

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jul 30, 2025 -

eCarOne responded

Thank you, Brett! We’re glad to hear you had a great experience with Amani and your BMW purchase. We appreciate your trust in eCarOne and look forward to helping you again in the future. Welcome to the eCarOne family!

July 02, 2025

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Employee Rating

Johnny, Amani and the team were very helpful and knowledgeable during the process. We would recommend them! knowledgeable during the process. We would recommend them! More

by MRF

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Johnny Tran

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Jul 03, 2025 -

eCarOne responded

Thank you for your kind words! We’re so glad Johnny, Amani, and the rest of our team were able to make your experience smooth and informative. We truly appreciate your recommendation. Welcome to the eCarOne family!

June 07, 2025

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Employee Rating

Best service buy the dream car 🚘🥳 thank you Johnny and a Osborn Amani 👍 Very professional 🍾🥂 a Osborn Amani 👍 Very professional 🍾🥂 More

by Janet

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Johnny Tran, Ken Rozenblum

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Jun 07, 2025 -

eCarOne responded

Thank you, Janet! Congratulations on purchasing your dream Tesla! 🚘🥳 We're thrilled to hear you had the best service experience with Johnny and Amani — we’ll be sure to share your kind words with them. Welcome to the eCarOne family! 🥂

May 05, 2025

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Employee Rating

Excellent service. Amani was a pleasure to work with, easy to reach for questions and to schedule test drives. Highly recommend, Amani was a pleasure to work with, easy to reach for questions and to schedule test drives. Highly recommend, More

by Brad

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Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 23, 2025 -

eCarOne responded

Thank you, Brad! We’re thrilled to hear that Amani provided excellent service and made scheduling test drives and answering your questions easy. Your recommendation means a lot to us. Welcome to the eCarOne family!

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