Amanda Badgewell
Amanda Badgewell at Serra Volkswagen

Amanda Badgewell

Service Advisor

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

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4.7
579 Reviews
4.7

579 Reviews

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579 Reviews of Amanda Badgewell

October 02, 2025

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Always prefer service work to be done by the dealership. They are the most knowledgeable about the vehicle. They use Nissan parts More

by Walter67
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane

September 28, 2025

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Took my car in and told them exactly how to identify an obvious rattle when I start my car. They gave me a 3 day time window of when they would be able to look at it, which was fine. A week goes by and no More

by Brandon.lowe521
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Recommend Dealer
No
Sep 30, 2025

Serra Volkswagen responded

Response provided by the service advisor: I informed the customer on the day he dropped his vehicle off(Friday 9/12) that it would be Tuesday or Wednesday before we could get to his vehicle because of how backed up we were and he said that was fine. I was off on Wednesday 9/17 and when I returned to work on Thursday 9/18, I had a voicemail from the customer checking on the status. I immediately tried to call him back but he did not answer so I sent him a message through DealerFX where I apologized, informed him that we still did not have a new update and that I was hopeful we would have an update by the end of the day or the next day. I even told him I appreciated his patience and apologized again for the extended wait time for a diagnosis. He responded "Sure thing, thank you!". The technician spent a few days on the vehicle cranking and driving trying to duplicate his concerns and was never able to duplicate any issues. On 9/24, I contacted the customer informing him of the time we have spent trying to duplicate the issues and that we had not been able to duplicate anything. As far as picking up the vehicle, I thought it was parked out front where we put service vehicles for customer pickup, but it was a different vehicle. I pulled the customer's vehicle around for him from the back lot. We greatly appreciate our customers and will do all that we can to fix their issues. However, if a sound or action of the vehicle cannot be duplicated when it is brought into our service department, we will not make costly repairs just to say that we did something. We would hope that our customers appreciate that they can put their trust into our service department.

September 24, 2025

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Got me on the schedule within a week and found out what was going on within a few hours after dropping off. More

by tjweber23
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane

September 22, 2025

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Amanda was amazing her welcoming was friendly and nice. The wartime was short and the environment was clean More

by requenarealtor
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Recommend Dealer
Yes

September 20, 2025

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Thank you for your great service. The service so was fast n awesome. I would recommend. More

by jenkinscorneshia2
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

September 12, 2025

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Very personable customer service folks. Explained everything In an easy way to understand. Actually remembered me from a previous time vehicle was in for work. More

by whoppers1975
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Lane

September 04, 2025

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Great job Good work Excellent car of my car Nice waiting room Great salesman Drea More

by mrslankford10.ml
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

August 28, 2025

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The staff was friendly, knowledgeable, and kept me updated every step of the way. They explained everything clearly and never tried to push unnecessary services — just honest recommendations that made More

by lynettewhite7390
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Recommend Dealer
Yes

August 27, 2025

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Great Customer Service. We are very satisfied with service. Always satisfied . We will recommend your service to our family. More

by stephens446
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Recommend Dealer
Yes

Other Employees Tagged: Scott Fuller, Joshua Lane

August 26, 2025

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Great service. Staff was professional and friendly. Tool time to explain findings and how to correct. More

by pamejord
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Recommend Dealer
Yes
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