Allan Pena
Allan Pena at Ken Ganley Ford Parma

Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
76 Reviews
4.6

76 Reviews

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76 Reviews of Allan Pena

April 01, 2026

Dealership Rating
Employee Rating

Just takes little extra time finishing up, but still amazing service, hospitality and communication ab More

by RASHEEDAHMED0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 31, 2026

Dealership Rating
Employee Rating

Not sure why the service adviser would call and try to sell me a service i didn't need. Service adviser didn't call to let me know that my suv was ready. The suv was dropped off the day before with a 9:30 More

by db3law
Recommend Dealer
No

Other Employees Tagged: Allan Pena

March 31, 2026

Dealership Rating
Employee Rating

Not sure why the service adviser would call and try to sell me a service i didn't need. Service adviser didn't call to let me know that my suv was ready. The suv was dropped off the day before with a 9:30 More

by db3law
Recommend Dealer
No

Other Employees Tagged: Allan Pena

March 31, 2026

Dealership Rating
Employee Rating

Took great care of me Service was great Would recommend to others to service their vehicles here More

by ROBERTKUHM
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 31, 2026

Ken Ganley Ford Parma responded

Thank you for trusting our team with your Ford Explorer. We’re delighted you felt well cared for and appreciate your recommendation to others.

March 28, 2026

Dealership Rating
Employee Rating

They make the process easy. Quick service with a comfortable lounge to wait in while the service is performed More

by NICKOLAUSIVANOV
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 28, 2026

Ken Ganley Ford Parma responded

Thank you for the five-star review. We’re happy the service process was smooth and you enjoyed the comfortable lounge while we worked on your Ford Maverick. Allan and our team appreciate your feedback and look forward to helping you again.

March 25, 2026

Dealership Rating
Employee Rating

Service and timing went very well. Allan did a very fine job of keeping me informed about the service for my vehicle. More

by ALANWAGNER1968
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 25, 2026

Ken Ganley Ford Parma responded

It’s great to hear that your Ford Escape service timing met your expectations and that Allan kept you informed throughout the process. Your 5-star rating means a lot to us. We look forward to serving you again.

March 24, 2026

Dealership Rating
Employee Rating

Friendly. Great communication and detail oriented to address the issue brought the vehicle on for and addressed recalls as part of the visit. Allan was great, More

by HooverRx
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 24, 2026

Ken Ganley Ford Parma responded

It’s great to hear Allan greeted you promptly and kept you updated while addressing your Ford Edge’s issue and recalls. We’re happy the check-in and pick-up processes were smooth and clear. Thank you for your 5-star rating and we look forward to serving you again.

March 24, 2026

Dealership Rating
Employee Rating

The work seems reliable, but maybe more expensive than other mechanics. Allan is always courteous, honest and knowledgeable. More

by HappilyAnonymous
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 25, 2026

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Allan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 27, 2026

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2026

Dealership Rating
Employee Rating

I had to wait and schedule when they had a loaner for me. My car was fixed the next day. Very satisfied. More

by JANDBWHITE
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 22, 2026

Ken Ganley Ford Parma responded

We’re pleased we could arrange a loaner and have your Ford Escape back on the road the next day. It’s great to know you’re very satisfied with the service process. Please let us know if there’s anything more we can help you with.

March 21, 2026

Dealership Rating
Employee Rating

Very good job excellent service Very good service I'll be back again. Thank you for the great job he did. More

by PASSATFORD
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 21, 2026

Ken Ganley Ford Parma responded

We appreciate your kind words about the Ford F-150 service. We’re glad our team could deliver excellent care and that you’ll visit us again. Thank you for choosing us, and we look forward to helping with your next service.

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