Alfred Utset

I purchased my car on August 29, 2025, and had the pleasure of working with Frank Vidal, my salesman, and Alfred Utset, the sales manager. Frank was outstanding—friendly, knowledgeable, and attentive, pleasure of working with Frank Vidal, my salesman, and Alfred Utset, the sales manager. Frank was outstanding—friendly, knowledgeable, and attentive, making sure I felt comfortable every step of the way. Alfred ensured the entire process was handled quickly and efficiently, respecting my time. Together, they made a fantastic team and provided an excellent purchase experience. I’m very grateful for their professionalism and support. A great place to purchase a Lexus! More

by mercy.9 Verified Customer Verified Customer

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Thanks for everything Alfred. Lexus always takes good care of me. Best car I’ll ever have. Lexus always takes good care of me. Best car I’ll ever have. More

by devinvazquez8013 Verified Customer Verified Customer

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The Lexus vehicle service staff and certified pre-owned vehicle team are professional and very well versed in their profession. Thank you. vehicle team are professional and very well versed in their profession. Thank you. More

by mgm454 Verified Customer Verified Customer

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The quality of service and repairs were top notch! Deena Porras, my customer service representative covered every detail with enthusiasm and courtesy. The repairs were completed in a timely manner. E Deena Porras, my customer service representative covered every detail with enthusiasm and courtesy. The repairs were completed in a timely manner. Every concern was addressed and handled appropriately. Thank you Deena, Michael and all the collision repair team! My car looks amazing! More

by MARYANN1700 Verified Customer Verified Customer

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Mr. Vidal and the entire sales team are professional Lexus representative and that always goes the extra mile. Lexus representative and that always goes the extra mile. More

by mgm454 Verified Customer Verified Customer

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First class service all repairs were completed to satisfaction. My service advisor was Kayla T. She was awesome! satisfaction. My service advisor was Kayla T. She was awesome! More

by Josephkozak Verified Customer Verified Customer

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I always buy my cars from North Miami Lexus, and every time it’s a great experience thanks to Alfred Utset and Frank Vidal. Their customer service is top-notch — they’re friendly, helpful, and make the wh time it’s a great experience thanks to Alfred Utset and Frank Vidal. Their customer service is top-notch — they’re friendly, helpful, and make the whole process smooth and stress-free. I definitely recommend them if you’re looking to buy a car! More

by daisylimorell Verified Customer Verified Customer

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My car was delivered to me - which I really appreciated. the whole experience at Lexus of North Miami was a positive one! the whole experience at Lexus of North Miami was a positive one! More

by ktjmail Verified Customer Verified Customer

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I recently purchased a car from Lexus of North Miami, and I couldn't be happier with my experience! From the moment I arrived, the car salesperson was incredibly helpful and knowledgeable. They took the time I couldn't be happier with my experience! From the moment I arrived, the car salesperson was incredibly helpful and knowledgeable. They took the time to understand my needs and preferences, guiding me through the options without any pressure. The entire process was smooth and enjoyable. I appreciated their transparency regarding pricing and financing options. It made me feel confident in my purchase decision. In the end, I walked away with a vehicle that I love, and I truly feel valued as a customer. I highly recommend Lexus of North Miami to anyone in the market for a new car. Thank you for the fantastic experience! More

by bet1175 Verified Customer Verified Customer

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My purchase experience here is why most people hate buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown her buying a car. I don’t live in Miami so, this purchase was done online. I used their on-line trade in on their website. I received the offer shown here. The next day I received a buyers order from the dealer with a trade-in of the same car for 7,000. More than $5,200 less! The dealer did not know I used the trade in option online. Both offers were without seeing my trade. Incidentally I received a check for $13,000 through the Autonation car buying service. I emailed Sean Kamal the GM of Lexus N Miami. He couldn’t be bothered to reply himself, so he pushed it off on someone below him. I was told the offer was 7,000 and maybe I shouldn’t trade in my car. Clear bait and switch move. No explanation, no apology. I felt the L Certified car they were selling was a good value, and decided to purchase it anyway. When I took delivery of the car it had a broken piece on the lower dash just hanging there. Impossible to miss on the multi-point inspection. Every other L Certified Lexus I’ve purchased was delivered in immaculate condition. I will say my sales person, Sierra was professional and very helpful along with her partner Constantine. Sean (GM), Alfred (used car mgr.) and Todd (finance mgr) typify the stereotypical car salesman. No integrity whatsoever, and give this Lexus dealership a bad name. More

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