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Alex Serak
Alex Serak at Heiser Ford Lincoln

Alex Serak

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.1
101 Reviews
4.1

101 Reviews

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101 Reviews of Alex Serak

March 21, 2025

Dealership Rating
Employee Rating

Heiser Ford is a great place with great customer service. And they care about your car too More

by chall30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Ellianna Haliga, Gary Smith, Philip Stam

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Mar 21, 2025

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words. At Heiser Ford, we care about our customers and their cars! We appreciate you choosing Heiser Ford Lincoln for service!

March 21, 2025

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Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me More

by Lilly Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Philip Stam

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Mar 21, 2025

Heiser Ford Lincoln responded

Dear Lilly, We love that our service advisors informed you on how to save money using Ford Points! At Heiser, we love a deal for our customers! We are so glad you had a positive experience at Heiser Ford and look forward to providing a positive experience for you in the future! Thank you for your business.

March 08, 2025

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I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were ne More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ellianna Haliga

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Mar 10, 2025

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

March 07, 2025

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Employee Rating

The staff at this dealership was professional and courteous. They took time to communicate what was occurring throughout the service process. The service was affordable. I would utilize this dealersh More

by KMATTHEWS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Ellianna Haliga, Gary Smith, Philip Stam

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Mar 07, 2025

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

February 25, 2025

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Employee Rating

The only issue was lack of communication diagnosing and fixing. I had to call often More

by swollmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ellianna Haliga

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Feb 25, 2025

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 22, 2025

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Great customer relations. Treat customers like they are valued. Service department is great. Highly recommend. More

by Jvstrom
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan in service

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Feb 23, 2025

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 22, 2025

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Employee Rating

We really appreciate the service that was performed on our vehicle and the Quality quality assurance hat we were in good hands . thank you so much. More

by MRSROBINSON0824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick

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Feb 23, 2025

Heiser Ford Lincoln responded

Thank you, Mrs. Robinson, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 21, 2025

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Employee Rating

It's a nice clean space and all of the employees are well dress and very polite More

by What's Next
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 19, 2025

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Employee Rating

Great work they did a great job thank you I going to recommend you guys More

by brownromell563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Denson

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Feb 19, 2025

Heiser Ford Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 13, 2025

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Employee Rating

You need to CONSTANTLY stay on top of them as they aren’t proactive about providing status updates. More

by MikeK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Formico, Bassim Farhoud, JohnPaul "JP" Scala, Justin Lee

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Feb 13, 2025

Heiser Ford Lincoln responded

Dear Mike K, Thank you for your feedback. We always want our customers to feel informed and we apologize that this did not happen during your service. We would love the opportunity to discuss your experience further in an effort to better our business and employees. Unfortunately, we only have your first name. If you could please let us know the best way to contact you, we will reach out. David Lopez Service Manager david.lopez@heiser.com 414-247-8850

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