Alex Irlin

Sadly I NEEDED to work with these jokers as the dealership from which I acquired my ‘22 Genesis no longer exists. As a result all service and future sales issues needed Bloomington Hyundai. Never dealership from which I acquired my ‘22 Genesis no longer exists. As a result all service and future sales issues needed Bloomington Hyundai. Never returned calls, and terrible customer service! Went in for prepaid maintenance and they didn’t even reset the “idiot” lights on dash telling me service was due and windshield washer solvent reservoir was empty. Now I have to stare at it daily. Then the piece d resistance was when I attempted to acquire another Genesis, they tried to lowball me and never asked to see my car. Totally contradicted and stepped all over proposal one of their own salespeople gave me! Attitude displayed: we don’t need your business! Avoid these clowns! More

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They do not answer their phones, ever. They do not return phone calls as promised. ever. They wouldn't give me a detailed list of what was wrong with my car. Their general manager bullied They do not return phone calls as promised. ever. They wouldn't give me a detailed list of what was wrong with my car. Their general manager bullied me to the point that I was crying over the phone. They gave me the wrong bill and then charged me 4 times as much as the bill listed. They returned the car to me dirty and without any gas in the tank. More

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It was good. Not bad at all. Very good. Review is complete with 15 words Not bad at all. Very good. Review is complete with 15 words More

by munar.mitchell Verified Customer Verified Customer

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Josh helped me get the vehicle that I wanted, thanks so much!! I will always use Bloomington Hyundai, Josh is exceptional!!! much!! I will always use Bloomington Hyundai, Josh is exceptional!!! More

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The dealership was terrific, whether it was timeliness, well organized, as well as how they take care of there customers well organized, as well as how they take care of there customers More

by KRENOSC Verified Customer Verified Customer

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Clean, friendly General Manager. I was approached and asked what I needed. Salespeople was knowledgeable I was approached and asked what I needed. Salespeople was knowledgeable More

by hermann.blumenthal Verified Customer Verified Customer

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TERRIBLE experience servicing my Genesis at this service dept. Multiple trips were required to fix a handful of simple problems which were under warranty. Communication was horrendous and needed to contin dept. Multiple trips were required to fix a handful of simple problems which were under warranty. Communication was horrendous and needed to continuously be initiated by me in order for the work to get done. Documentation of work performed throughout the ordeal was sloppy at best. I initially escalated to the Service Manager but had little to no luck there and it was only after escalating to the General Manager of the dealership that I got any type of service whatsoever. Once the warranty expires I will most definitely not be going back. If I had the option of zero stars I would have rated it that way. More

by ewingro1964 Verified Customer Verified Customer

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The people are very kind and helpful. I’m always satisfied with my service and care. I’m always satisfied with my service and care. More

by RACHELFRANCES20 Verified Customer Verified Customer

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Terrible customer service didn’t help me as much do better and help me with more stuff better and help me with more stuff More

by Fathiali123321 Verified Customer Verified Customer

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This will be the seventh time my 22 Tucson has been in Hyundai service centers since 1/30/23. 2 in Florida and the last five at Luther Hyundai Bloomington where I purchased the vehicle new. The dashboard Hyundai service centers since 1/30/23. 2 in Florida and the last five at Luther Hyundai Bloomington where I purchased the vehicle new. The dashboard engine light keeps coming on after supposedly the issue has been resolved only to have that not to be the case and the engine light on the dashboard is on once again. The issues all started at the end of this past January when the Tucson stalled out loosing full power on I 75 in FL. It has not stalled out since but I cannot trust the car. As the engine light keeps coming on after each repair. I have a Lemon Get me a vehicle that works. More

by dkocik Verified Customer Verified Customer

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