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Alex Hanson
Alex Hanson
Service Advisor
Boucher Hyundai of Waukesha
1583 East Moreland Boulevard
Waukesha, WI 53186
24 Reviews
24 Reviews
Write a Review24 Reviews of Alex Hanson
July 25, 2025
Issue with the transmission that is requiring it to be replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No communication from service even though I was told I would be updated. Extremely concerned other mechanical issues will develop due to the lack of communication from Boucher. Very disappointed since car was purchased from Boucher. Need this to be resolved asap. More
by wflemming
Verified Customer
May 19, 2025
My palisade needed a new transmission and is only 5 years old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is t old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is took 5 weeks for the parts to arrive (understand that's not within the dealers control, still frustrating) but then it took another week for the work to be completed! Alex was professional and courteous throughout. On my way home, the engine overheated 3 times in less than 10 minutes! Had to have it towed back to the dealer again only to find someone neglected to bleed the coolant system properly and left air pockets. Had to go back AGAIN to pick up the next day. All the while I was asking for a courtesy vehicle and one did not become available until 3 business days prior to pick up. I was also only informed about rental reimbursement the week before pick up. Super frustrating process! More
by DANA23P
May 17, 2025
Very shiny and clean showroom and service department. I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreci I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreciate that it was available for me for most of the time I didn't have my car. I hope I don't have to go through this situation again, but Alex made the situation much easier. More
by curlyfogel
May 06, 2025
Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check eng Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check engine light. No too confident in bringing car back to this repair shop. More
by Paul
Other Employees Tagged: Dan Doble
April 25, 2025
The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More
by VICOTA23
Other Employees Tagged: Dan Doble
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