Alessio Vitello

I wasn't really happy with my experience this time. They played the typical games... Where the "salesperson is on your side and the manager is the bad guy". A few weeks later I bought another car from They played the typical games... Where the "salesperson is on your side and the manager is the bad guy". A few weeks later I bought another car from Kuhn VW in Tampa and the process was so much better. I'll probably avoid Lokey for the foreseeable future. More

by chrisdashley Verified Customer Verified Customer

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I had an amazing experience with this Lokey from start to finish. I drove two hours to get there, and it was absolutely worth it—they went above and beyond to make the deal happen for me when another dealers finish. I drove two hours to get there, and it was absolutely worth it—they went above and beyond to make the deal happen for me when another dealership across town lost my business, playing games. The team was professional, helpful, and truly cared about earning my business. I couldn’t be happier with my new car and highly recommend them to anyone looking for a stress-free, customer-focused buying experience. More

by nursestl Verified Customer Verified Customer

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Great, friendly and professional customer service! Austin and the service people were great workers for us. Austin and the service people were great workers for us. More

by timbuck008 Verified Customer Verified Customer

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The vehicle was not ready to be test driven although I made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was made an appointment in advance. Multiple sensors came on while driving and before we made it back from the test drive the gas light came on which was off putting. Alessio did what he could to help negotiate at rate. When I went back the 2nd time to test drive and buy the car I was told prior to arrival that the sensors had been fixed however when I arrived the sensors still came on. The GM came over and apologized and they were able to fix the sensor while I waited. When it was time to go to financing, I was told that I could potentially get a better rate if I financed through the dealership however, the finance representative did not know that this was a used vehicle ran my credit for no reason and causing additional inquiry on my credit, I ultimately secured my own financing through Suncoast credit union to purchase the vehicle, although I love working with with Lokey Volkswagen. The sales experience was not what I expected. More

by ctinatack Verified Customer Verified Customer

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I believe we were over charged due to the fact we were in a rush to get it done, my bad. You keep calling me to explain but since the "deal is closed" we were told you won't change a thing. So why would I a rush to get it done, my bad. You keep calling me to explain but since the "deal is closed" we were told you won't change a thing. So why would I waste my time asking any of your calls. It's pointless. If you call again, after reviewing my charges and can chage anything please leave it on my voicemail and I'll return the call. Thank you. More

by melissajsemear1 Verified Customer Verified Customer

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Allesio was an awesome person, would definitely recommend him to anyone who wants to buy a vehicle him to anyone who wants to buy a vehicle More

by mdriscoll55 Verified Customer Verified Customer

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Three agents took care of us, the three were FANTASTIC, but Alessio trully, gave us extraordinary service, so proffesional and friendly. From 1 to 10.... 11! but Alessio trully, gave us extraordinary service, so proffesional and friendly. From 1 to 10.... 11! More

by gabymem29 Verified Customer Verified Customer

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It was great just took a long time It was a Saturday and they were very busy so I was there longer than I feel like I should have been they were very busy so I was there longer than I feel like I should have been More

by mrskenyaj Verified Customer Verified Customer

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Professional and soft sales with respect to the needs. Great service after the sale was completed. Great service after the sale was completed. More

by lazonics Verified Customer Verified Customer

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Great customer service in both service and sales. put our safety first and placed us in. The car that best suited our life style and needs. put our safety first and placed us in. The car that best suited our life style and needs. More

by bjbach1952 Verified Customer Verified Customer

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