Alan Poon

Great service, reasonable pricing for service. I've been with Subaru for over 10 years. I highly recommend them for having some great customer service. Alan was great in the Service Department. I've been with Subaru for over 10 years. I highly recommend them for having some great customer service. Alan was great in the Service Department. More

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Great service, and great communication. Appreciated Alan’s prompt and open outreach especially to get my car fixed quickly and efficiently. Appreciated Alan’s prompt and open outreach especially to get my car fixed quickly and efficiently. More

by amanwillrich Verified Customer Verified Customer

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Very helpful and polite. Took care of me Close to home and convinced. Thank you Took care of me Close to home and convinced. Thank you More

by DEBJ1018 Verified Customer Verified Customer

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My car needed routine service and stopped by to see if they could take me. The service person (Alan) was great and he said no problem. Service was supposed to take a few hours, but they were done in abo they could take me. The service person (Alan) was great and he said no problem. Service was supposed to take a few hours, but they were done in about an hour. Great service for a dealer! More

by GTSUKAHIRA Verified Customer Verified Customer

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Had a great experience getting my rear brake serviced- they were much quicker than expected, but even so they didn’t mind me keeping the loaner car as long as initially planned. And they helped me re inst they were much quicker than expected, but even so they didn’t mind me keeping the loaner car as long as initially planned. And they helped me re install the car seat in my car when it was done :) More

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The staff at Albany Subaru is doing a great job. I appreciated the thoroughness and follow up I appreciated the thoroughness and follow up More

by LILACOHEN Verified Customer Verified Customer

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Friendly and on-time service! That is all I have to say and don't want to meet the minimum. That is all I have to say and don't want to meet the minimum. More

by gailalter4 Verified Customer Verified Customer

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The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More

by J.M.WONG Verified Customer Verified Customer

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Had some problems with AS lately. But Jay Parafina is a really good problem solver. But Jay Parafina is a really good problem solver. More

by gforsburg Verified Customer Verified Customer

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Excellent customer service. Alan was friendly, professional, and helpful. I was kept updated about the progress and the work was completed earlier than expected. Alan was friendly, professional, and helpful. I was kept updated about the progress and the work was completed earlier than expected. More

by mwillz Verified Customer Verified Customer

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