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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
320 Reviews
4.8

320 Reviews

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320 Reviews of Ainsley Roark

June 12, 2025

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Employee Rating

Ainsley in the service department is beyond exceptional, easy to work with and Daniel is amazing as well… Great service every time! More

by LCPBOOKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeAnna Kerr, Daniel Wood

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Jun 13, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 03, 2025

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Employee Rating

She is the best they have. They need to keep her to keep me lol. More

by Paviap2312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wiem Head, George Castillo

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Jun 04, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 02, 2025

Dealership Rating
Employee Rating

Very pleased with our service. Ansley always takes care of us. We love Big Star More

by SPOWERS1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 31, 2025

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Employee Rating

Ainsley was awesome she went above and beyond when there is a problem she takes care of the issue. More

by Elisjr3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

May 30, 2025

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Employee Rating

Ainsley goes above and beyond always making sure that the customer is taken care of and if something goes wrong she makes sure it’s corrected. More

by Elisjr3092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zulfiqar Choudhry, Wiem Head

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Jun 02, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

May 30, 2025

Dealership Rating
Employee Rating

Ainsley is great to deal with. Always professional and courtesy. A great employee to deal with! More

by ROBCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

May 22, 2025

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Employee Rating

Ansley goes over and beyond for her customers and I have never had a service rep treat me or take care of me they way she has. More

by SANDRAMLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

May 17, 2025

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Employee Rating

Good service make sure the problem is taken care of transportation service is greatly appreciated the best dealership I dealt with More

by Blackgirl3670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 15, 2025

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Employee Rating

Always efficient and very accommodating. I actually look forward to getting my vehicle serviced at Big Star! More

by mwycough46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Velazquez, Isaiah Rodarte

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May 15, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 11, 2025

Dealership Rating
Employee Rating

You could improve on your shuttle service by extending the time frame for available service More

by kjbracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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