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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
387 Reviews
4.9

387 Reviews

Write a Review

387 Reviews of Ainsley Roark

March 20, 2026

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Employee Rating

Very Poor communication. Had to make several calls to get updates, and then different answers. More

by PLSRNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Teran, Vennie Trevino, Daniel Wood

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Mar 20, 2026

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. We would welcome understanding more about how we fell short so that we might have a chance to provide a more positive experience for guests in the future. Please contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director

March 08, 2026

Dealership Rating
Employee Rating

big star cadillac is always an amazing dealership , ainsley is always very helpful and informational she is hands down the best , i will definitely be a repeat customer More

by isaaccastillo069
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Mar 09, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 08, 2026

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Employee Rating

i feel like my service advisor( ainsley ) is amazing she try's to get things done and very informational but i think the rest of the cadillac team sometimes try's to low ball you and never puts in any effor More

by isaaccastillo069
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Mar 09, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 07, 2026

Dealership Rating
Employee Rating

The dealership is great. Very clean waiting area. Service is always awesome! I took my car in for an oil change and it was quick. More

by DMDSRAGRLSBSTFRND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 27, 2026

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Employee Rating

Service counselor is excellent but need dedicated bays for simlple service. Waited 1 hour 45 minutes for an oil change. No car wash. More

by mikermunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. We agree that is too long of a wait for an oil-change. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

February 23, 2026

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Employee Rating

Helpful, Friendly & Professional Understanding, reliable when communicating the problems my vehicle had. Overall good atmosphere More

by brianalvarez288
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Feb 24, 2026

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 22, 2026

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Employee Rating

My Escalade has had 3 recalls so far. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. More

by l.yanez
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Feb 26, 2026

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. We take all reviews seriously as they help us identify areas where we can improve our service and quality, and we would love the opportunity to gather more details regarding your experience. Please contact me directly at dwood@bigstarcadillac.com. Daniel Wood, Service Manager.

February 18, 2026

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Employee Rating

Great job as always. Appreciate the service and care we receive here. Keep it up. More

by joel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

February 17, 2026

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Employee Rating

Ainsley makes this dealership experience awesome every single time! A great place with kind people More

by maxinewalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

February 17, 2026

Dealership Rating
Employee Rating

Quick, easy, friendly, efficient. The process was easy from start to finish and the editing room was comfortable More

by Jcepcot
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Feb 19, 2026

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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