Check out Agron Useini's reviews on DealerRater

August 31, 2025

Dealership Rating

Employee Rating

Arlington Acura is the absolute best dealership ive ever done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class servic done business with. They have the right team, culture and way of doing business. I worked directly with David Lee, who offered best in class service. He was accommodating to all my requests and went above and beyond to make sure I was happy. From start to finish, David Lee was outstanding and Ideen in Finance put the bow tie on the transaction. If anyone is searching for a vehicle, David Lee should be your first call and Ideen is your financial wizard. More

by eddie.k

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ideen Ghaffari, Gene Shenkman , David Lee

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Sep 05, 2025 -

Arlington Acura in Palatine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Arlington Acura In Palatine Parts! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2024

Dealership Rating

Employee Rating

Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at front desk trying to blow up price and totally ruined my experience More

by Chinoirene7887

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Ideen Ghaffari, Adrian Pawlikowski, Scott Mattran, David Pasula, Gene Shenkman, Adam Grubbs, Mike Gargano

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Mar 22, 2024 -

Chinoirene7887 responded

Can’t believe I offered to pay cash for vehicle and came home with nothing still can’t make sense of how a dealership is suppose to sell cars yet I have no vehicle and was ready to pay 16k cash Scott Mattran and his team wanted me to finance a car and pay 38k plus 5k down total was 43k then I said what if I pay 8k down the finance came back to 30k plus 8 k down total 38k got there at 11am left at 1:30pm never attended me or negotiated with me they kept huddling majority of the time at front desk were all the plotting and gouging occurs final cash offer they wanted me to pay was 22+k price of Tesla s with online price of 16900.00 if anyone has experienced these tactics please notify ftc (Federal Trade Commission )

December 15, 2023

Dealership Rating

Employee Rating

Upfront, transparent and a genuine person. I’ll be buy my cars from Agron in the future. I’ll be buy my cars from Agron in the future. More

by Jordangambino

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adrian Pawlikowski

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February 21, 2023

Dealership Rating

Employee Rating

They did not pay the sales tax on my vehicle purchase after they collected them. I would not recommend doing business with them. Very rude to me when I tries to speak with them. after they collected them. I would not recommend doing business with them. Very rude to me when I tries to speak with them. More

by sparkleblossom

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

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Feb 25, 2023 -

Arlington Acura in Palatine responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Apr 17, 2023 -

sparkleblossom responded

I have been trying to call you in regards to this matter. I never get a call back and keep getting sent to different voice-mail with no response.

Feb 25, 2023 -

Arlington Acura in Palatine responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Feb 26, 2023 -

sparkleblossom responded

If you want to get this resolved please contact me at tarrasparkleblossom@gmail.com. i would appreciate it. Thanks in advance for your prompt attention to this matter.

Apr 17, 2023 -

sparkleblossom responded

Please contact me immediately at 262-325-9082.

December 09, 2022

Dealership Rating

Employee Rating

They charged me more than $900 on the contract for the service on the car but the car were not fully serviced service on the car but the car were not fully serviced More

by AKAM.AHMED

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Roger McClintock

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Dec 12, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 12, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 13, 2022

Dealership Rating

Employee Rating

the best team work in the dealer! they gave me the car that I was looking . recommend ! they gave me the car that I was looking . recommend ! More

by MEXMEX24

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adam Grubbs, Jhony Pulido

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Nov 14, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 20, 2022

Dealership Rating

Employee Rating

hate the hidden cost added to purchase of vehicle $1,995 arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges arlington acura package of what? Never got explanation of what that is. What is $995 of recon fee? BS charges More

by JTANADA1223

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Dustin McConaughy, Jhony Pulido

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Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Oct 23, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that you weren't fully satisfied with your recent experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 02, 2022

Dealership Rating

Tried to reach dealers ship for weeks after purchasing my car. I have questions. No one calls me back car. I have questions. No one calls me back More

by SOHAIL.HASSAN786

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Dustin McConaughy

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Aug 06, 2022 -

Arlington Acura in Palatine responded

Thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our business. Please provide us with your contact information so that we can reach out to you directly. Thank you again for your input, and we hope to hear from you soon.

Aug 06, 2022 -

Arlington Acura in Palatine responded

Thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our business. Please provide us with your contact information so that we can reach out to you directly. Thank you again for your input, and we hope to hear from you soon.

July 23, 2022

Dealership Rating

Employee Rating

Communication was poor. Did not seem to care too much about me or my time. Did not seem to care too much about me or my time. More

by DF1121

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Scott Mattran, Adam Grubbs

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Jul 25, 2022 -

Arlington Acura in Palatine responded

Here at Arlington Acura in Palatine, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We apologize for the poor communication and appreciate your patience. Please let us know if you need anything else.

July 19, 2022

Dealership Rating

Employee Rating

The best service from Steve farmandi excited first time ever thank you for the lovely service ever thank you for the lovely service More

by ALBERTHEWIYOU

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adam Lisikiewicz, Mark Neitzke, Aamer Ali, Ideen Ghaffari, Roger McClintock, Scott Mattran, Maribel Segura, Steve Farmandi, Gene Shenkman

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Jul 19, 2022 -

Arlington Acura in Palatine responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Arlington Acura in Palatine!

Jul 19, 2022 -

ALBERTHEWIYOU responded

Thank you very much

Agron Useini

Used Car Manager

Arlington Acura in Palatine

35 Reviews of Agron Useini

Dealership Inventory (212 Vehicles)