Adam Zellweger | Page 6

I had a great buying experience, all of the staff I dealt with was great. Kelby Barker was very helpful in finding me a perfect vehicle for my needs. with was great. Kelby Barker was very helpful in finding me a perfect vehicle for my needs. More

Report | Print

Absolutely the worst car-buying experience I've ever had. I was told it would take 2-4 months, which is why I chose this dealership. It took almost 6 months, which is what the other dealership I went to to I was told it would take 2-4 months, which is why I chose this dealership. It took almost 6 months, which is what the other dealership I went to told me it would take. Really wishing I'd gone with them instead! Obviously there was a delay because of the computer chip shortage but that was the same everywhere. Also, about 3 months AFTER I ordered, I was told that someone who ordered 4 months before me was still waiting. If they'd been waiting that long before I ordered, the 2-4 month estimate they gave me was misleading information. At that point, it was too late for me to change dealerships. It took them 3 months to send me any paperwork at all, and they sent me the wrong vehicle information twice, and again when I asked for the VIN so I could insure the vehicle before picking it up. Soon after I ordered the vehicle, I got one email saying I had signed some document (I didn't), and another telling me I had a meeting with someone that I didn't set up and wasn't told about. The salesman I dealt with was no longer with the dealership a couple of months later, nor was the sales manager. The finance person I dealt with when I picked up the vehicle had only been there a couple of months too, and no one had the correct records or the correct price. There was a rebate in effect when I ordered, which is why I ordered when I did. After the original salesman was gone, the next person said the rebate wouldn't be honored because it was no longer in effect. It took many emails and phone calls to get her to honor it, and when I picked up my vehicle they tried to deny it again. Good thing I kept the email, so I had it in writing! More

Report | Print