Adam Smith

We had mixed feelings about our experience. Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was tr Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was trash and leaves/debris throughout the vehicle. When we came back, we were told that the vehicle we were trading in had begun smoking whenever they took it for a drive. This was incredibly surprising to us, as this was not something we had experienced before. We were definitely trading the car in for a reason, but had never experienced that issue or anything similar. The way the message was delivered implied that we were maybe trying to hide or be dishonest about the cars condition, which was not at all the case. Eventually, we all came to the conclusion that the vehicle was being driven with the parking brake on, which was engaged by Dean Team staff, not us. We were told that the experience did not impact the quote we were given for the trade in, but the experience was disheartening. When we came back, we were immediately prompted to begin filling out paperwork without being asked if we wanted to continue with the process. No one was rude or pushy, but we were not explicitly given the opportunity to openly communicate with or ask questions of the salesman regarding the vehicle. We were also told several times that the vehicle would be filled up with gas prior to our leaving. This was not really something that we expected and were pleasantly surprised by the promise. However, when we got in the van to leave, the gas tank was less than 1/4 full. Additionally, our down payment was not collected prior to departure. We did not realize this until we were already at home. Not a huge deal, but also doesn’t instill a lot of confidence in the dealership as a whole. All of these things together make our experience less than ideal, though we were happy with the price point and the overall kindness of the staff we encountered. More

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Steve Hirsch at dean subaru was great to work with on my trade in of a 2019 crosstrek with the subsequent purchase of a 2025 forester - no pressure - easy to Talk with and knowledgeable of product trade in of a 2019 crosstrek with the subsequent purchase of a 2025 forester - no pressure - easy to Talk with and knowledgeable of product More

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I walked in the first day just to look at cars, and Adam was incredibly helpful In pointing me in the right direction. The dealership did not have the color of vehicle I wanted on the lot, so Adam got the o was incredibly helpful In pointing me in the right direction. The dealership did not have the color of vehicle I wanted on the lot, so Adam got the one I wanted from a different location. I’m elated with my purchase. Couldn’t have asked for a better experience at a dealership. More

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Drew Scheetz, Adam Smith, Jason Moore were all great!! Purchased my second Subaru Crosstrek. This car is amazing! The dealership could not have been more help. I will continue to purchase my cars from t Purchased my second Subaru Crosstrek. This car is amazing! The dealership could not have been more help. I will continue to purchase my cars from them. Thanks guys!! More

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Great experience purchasing a car My sales representative was very knowledgeable and courteous. He explained all the available options and helped me decide which ones were best for me My sales representative was very knowledgeable and courteous. He explained all the available options and helped me decide which ones were best for me. The dealership offered a follow-up visit with service so all the car features could be explained in detail. More

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I had an extremely positive experience working with Adam and Michael. Both were very friendly, knowledgeable, and helpful. After going to many dealerships, working with these guys was breath of fresh air. and Michael. Both were very friendly, knowledgeable, and helpful. After going to many dealerships, working with these guys was breath of fresh air. More

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Very comfortable experience. Here is a message I sent to the owner of the Dealership: Hello Mr. Dean, I do not often do this, but I wanted you to know that I was so happy I p Here is a message I sent to the owner of the Dealership: Hello Mr. Dean, I do not often do this, but I wanted you to know that I was so happy I purchased a Forester from your Dealership. Adam Smith was a fantastic representative for your company. Also John was so helpful in getting me information late on a Friday. I really enjoyed my car buying experience. Thank you for having such great employees. Your Customer from Collinsville, Illinois, Ed Keck More

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Hands down the best car buying experience of my life. We will never shop for a vehicle anywhere else. John, Adam, and Jason made it incredibly easy from beginning to end. We left with the vehicle we wanted will never shop for a vehicle anywhere else. John, Adam, and Jason made it incredibly easy from beginning to end. We left with the vehicle we wanted and at the price we couldn’t beat. Always happy to work with people who are grateful for business and these gentlemen made that clear. We will be back when we are ready to upgrade again! More

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Professional, courteous, and down to Earth. This was the easiest car buying experience we have ever had. If you’re looking for fair prices, Dean Team Subaru is the place to go. This was the easiest car buying experience we have ever had. If you’re looking for fair prices, Dean Team Subaru is the place to go. More

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Professional service without all the pushy car salesman tactics. Do your research on the vehicle and come in knowing where u should have a fair deal, and I bet the get it there. tactics. Do your research on the vehicle and come in knowing where u should have a fair deal, and I bet the get it there. More

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