Adam Luneau | Page 13

Excellent experience!! Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we abso Met with Zac Longe today. He treated us extremely well. He was very professional and courteous. We ended up purchasing a 2019 Highlander which we absolutely love. We’ll be back to this dealership next time, for sure!!! More

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Exceptional Service and Follow Up I purchased a 2016 CPO Corolla last month. The sales process could not have gone more smoothly. Ali was extremely helpful and friendly, the financing I purchased a 2016 CPO Corolla last month. The sales process could not have gone more smoothly. Ali was extremely helpful and friendly, the financing department has great associates who don't pressure the add-ons, and everyone that I interacted with was eager to serve without being pushy. What put it over the top was some great followup on an issue by Adam, the GSM. The car was missing a hubcap that had not been replaced when I took delivery. I didn't notice it was still missing until I got home. I brought it to the dealership's attention, and Adam reached out to ensure I was taken care of. He ordered four new caps (rather than just one to match the other three) and one of the service associates drove down to Burlington to install them in my work's parking lot. Everyone at this dealership has been great, and I recommend them highly. More

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Adam and Leandro What a painless process! Thankful for Adam, Leandro, and the whole team at Handy Toyota in St. Albans! I will definitely be a Handy Toyota customer fo What a painless process! Thankful for Adam, Leandro, and the whole team at Handy Toyota in St. Albans! I will definitely be a Handy Toyota customer for life. More

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The “Deal”ership that is worth a trip to “Deal” with The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking fo The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking forward to the sweet ride of our new 2019 TRD Pro 4Runner. Leandro, Jamie Shea, Kyle, Sam, Reg and Adam provided great care for our transaction. We love our Hometown “Deal”ership. More

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Broken Vehicle When you buy a used vehicle from a dealership you should have the peace of mind that the vehicle you buy is as advertised and in working order. This i When you buy a used vehicle from a dealership you should have the peace of mind that the vehicle you buy is as advertised and in working order. This is clearly not the case when working with Handy Downtown. I was sold an 08’ Tundra that was simply put, broken. I regrettably did not check the 4WD when test driving. The first time I needed it I switched it into 4WD and it would not turn over. I was sold a vehicle with a broken Actuator which Handy said was not covered under their 30 day extended warranty nor the 36,000 mile warranty I purchased with the vehicle. After negotiating back and forth they covered the cost of the part but stuck me, the consumer, with the labor bill. Labor that should have been done long before this vehicle ever went on a certified dealership’s lot. A part that should have easily been caught during a proper inspection. Case in point, Handy Downtown did not own up to it’s failure as a reputable used car dealership and I, nor anyone I speak to in the future, will be working with Handy Toyota in St. Albans, VT again. OWN IT! More

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Friendly Staff Everyone at Handys worked hard to make this sale possible. I had never bought a car here before 2 years ago and now I have both a highlander and a rav Everyone at Handys worked hard to make this sale possible. I had never bought a car here before 2 years ago and now I have both a highlander and a rav4. Great people to deal with and willing to do all they can to make a deal happen. Thanks More

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Always a pleasure I've been going to Handy for 7 years now, always a pleasure, always easy. Every time I'm there for service they are easy to deal with, super friendly, I've been going to Handy for 7 years now, always a pleasure, always easy. Every time I'm there for service they are easy to deal with, super friendly, and great hospitality. This is my third car with them - I'm always telling people to check them out! More

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Doing Right by the Customer! After finding what the truck we wanted online, Adam, Jaime, and Leandro worked to make sure we had the truck package we wanted with the best possible After finding what the truck we wanted online, Adam, Jaime, and Leandro worked to make sure we had the truck package we wanted with the best possible financial package possible. The communications were prompt and clear. When it came time to seal the deal on our new Tundra LTD, the in person process was thorough and efficient. The entire team worked together to ensure our satisfaction, making the drive to St Albans worthwhile! We have already recommended Handy to others . Thank you all for the positive experience. More

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Financial service excellent Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with sinc Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with since buying cars starting in 1962. His coverage of extended warranty was very well explained and he convinced us that extended warranty service was the best way to go. Mason is a very polite, intellengent smart person whom we enjoyed very much. Not sure how you were able to connect with him after all the previous car dealerships he worked at but sure glad you did. He adds much to your dealership. More

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Bought a “New” vehicle with undisclosed damage Never will I ever buy a vehicle from Handy Toyota again!!! Washed my recently purchased (one week ago) 2018 “New“ 4Runner today for the first time and Never will I ever buy a vehicle from Handy Toyota again!!! Washed my recently purchased (one week ago) 2018 “New“ 4Runner today for the first time and found some surprising damage that was NEVER disclosed to me!!! Clearly something was transported in my vehicle and pulled out across the back bumper causing damage!! First time I opened the hatch and this is what we find?????? We test drove a different 4Runner and never did a walk around because it was pouring rain out. You would think you could trust a dealership with a brand new vehicle but clearly I was wrong! Buyer beware Handy Toyota doesn’t care about their customers only the $$$$ please get the word out!!!! More

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