Aaron Pacheco | Page 2

Aaron is a fantastic resource for getting exactly what you need from Ford, he was attentive, remembered everything I needed in a vehicle and kept me in contact through the entire process. I cannot say eno you need from Ford, he was attentive, remembered everything I needed in a vehicle and kept me in contact through the entire process. I cannot say enough about their sales staff, their sales floor management, and their accounting/billing department. I got exactly what I wanted at the price that was discussed, and that is a very rare thing out of any dealership. The only reason why Taylor Ford gets 3 stars is because i've had dealings with their service department in the past and they were, for a lack of a better term, a cluster. Didn't have replacement vehicles for a warrantied issue, didn't have an ETA when it would be done, kept the vehicle for a week and a half and then "Couldn't duplicate the problem." Quite literally got the vehicle back and on the way home, it shut down. I ended up fixing the problem myself out of pocket, and had to delay my Disney vacation by a week while I was working 12's and diagnosing the issue. This was a number of years ago, but our most recent was a recall on the door latches of an Escape. They told me again, no clue how long it's going to take. I asked them to just give me the parts and i'll do it as i'm a heavy equipment mechanic and can have it done in 10 minutes, against policy, can't do it, stall, stall, stall. Kept the vehicle for 2 days with no replacement vehicle for my wife to get back and forth to work, so their recall ended up costing my wife vacation time. Only to have the issue come back up because it was found by Ford Corporate that some service departments were writing in that it was fixed and then throwing the new parts away while keeping the old parts on. I HOPE this isn't the case but didn't check into the issue much myself. I will say that they have changed their service department quite a bit, (hopefully for the better) and they did reach out to me to see how they could make things right, but it's not like you can repay time lost from warrantied and recalled issues. You need something new? Go to Taylor Ford. You need something worked on for a recall or a warrantied item? Find another dealership. More

by LBYAR1986 Verified Customer Verified Customer

Helpful 0

Report | Print

Great I would recommend Taylor Ford to anyone as they treated me great, and a very clean dealership. treated me great, and a very clean dealership. More

by WOLFPACKKMIA Verified Customer Verified Customer

Helpful 0

Report | Print

Arron and everyone involved in my new lease were over the top . I’ll keep coming back top . I’ll keep coming back More

by LRILEY318 Verified Customer Verified Customer

Helpful 0

Report | Print

It was a pleasure working with Aaron Pacheco. He made the process extremely simple and I was able to obtain my vehicle(s) from him in a timely matter. Will definitely go back to him in the future He made the process extremely simple and I was able to obtain my vehicle(s) from him in a timely matter. Will definitely go back to him in the future! More

by SOUTHFIELDSPEEDY Verified Customer Verified Customer

Helpful 0

Report | Print

We have gone to Aaron 3 times over the past 5 years and he was great to work with each time, answering our questions, helping us find the right car to meet what we were looking for, returning our calls/tex he was great to work with each time, answering our questions, helping us find the right car to meet what we were looking for, returning our calls/texts . Aaron does not try to pressure you into a decision, but is always professional, helpful and courteous. More

by LAWFAM25 Verified Customer Verified Customer

Helpful 0

Report | Print

Dealership made a COMMITMENT to finance my lease buyout. Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow thr Started the process in May 2022, its now July 19th and they backed out, NOTHING changed from day 1, same EVERYTHING, other than they don't follow through on their WORD... This used to matter, your word ment everything, guess not anymore. Should you buy or do business here? Makes one wonder... Choose wisley going forward. More

Helpful 0

Report | Print

Very friendly people. Great customer service. Very efficient very kind. They care about you a lot they will do anything to help you efficient very kind. They care about you a lot they will do anything to help you More

by MARYANNF1978 Verified Customer Verified Customer

Helpful 0

Report | Print

Aaron was a great salesman who listened to what we wanted and did his best to expedite the process. I would also say the financing guy was funny and professional as well. Lastly I would add that I was disa and did his best to expedite the process. I would also say the financing guy was funny and professional as well. Lastly I would add that I was disappointed in the Sales Mgr failing to return my 2 voicemails I left earlier in the day prior to arriving at the dealership in my attempts to help expedite the process because I didn't want to spend 5-6 hours purchasing a vehicle. More

by mweber23 Verified Customer Verified Customer

Helpful 0

Report | Print

Aaron was friendly, professional and kept us informed during the build cycle. during the build cycle. More

by bernard.larkin Verified Customer Verified Customer

Helpful 0

Report | Print

Taylor Ford is the best and sales person Brent Sukal was fantastic! I hope to continue my relationship when purchasing or leasing any auto in the future! fantastic! I hope to continue my relationship when purchasing or leasing any auto in the future! More

by LKAPELANSKI Verified Customer Verified Customer

Helpful 0

Report | Print