Aaron Forness
Aaron Forness at Randy Marion Subaru

Aaron Forness

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
154 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

3 yrs, 2 mos

4.9

154 Reviews

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154 Reviews of Aaron Forness

March 29, 2026

Dealership Rating
Employee Rating

Aaron is always very nice and professional. I’m always kept updated on my car’s progress. More

by unclebryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

Randy Marion Subaru responded

Thank you for highlighting Aaron’s professionalism. We’re glad the updates on your Subaru Legacy’s service keep you informed throughout the process. We appreciate your positive review.

March 28, 2026

Dealership Rating
Employee Rating

Staff is super nice and patient. Mechanics are top notch. The only thing that would have made it better would have been no charge. More

by PINKYLEA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Randy Marion Subaru responded

We’re glad Aaron and our mechanics provided friendly and patient service while working on your Subaru Outback. We understand that service costs can influence satisfaction and appreciate you sharing that insight. Thank you for your five-star rating and feedback; we look forward to assisting you again.

March 21, 2026

Dealership Rating
Employee Rating

I was not pleased that the recommendation to change the air filter was not offered during the oil change process. They seemed in a hurry to just get me out the door More

by mikeandjanie1977
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Randy Marion Subaru responded

Mike and Jane, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

March 15, 2026

Dealership Rating
Employee Rating

Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 14, 2026

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Employee Rating

Aaron took great care of me! ! He was both courteous and efficient. He and the service department analyzed and corrected the problem and had me on my way in no time! More

by billxspeight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen , Joe (service technician)

Mar 14, 2026

Randy Marion Subaru responded

It’s great to hear Aaron and our service department diagnosed and corrected the issue on your Subaru Crosstrek so efficiently. We’re pleased to have you back behind the wheel promptly. Thank you for sharing your experience, and we look forward to assisting you again.

March 13, 2026

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Employee Rating

Aaron, in the service department, is pleasant, communicates well and goes above and beyond to provide exceptional customer service. More

by LIZ_GROFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

It’s great to hear Aaron went above and beyond with clear communication while servicing your Subaru Outback. Thank you for sharing your experience in our service department. We look forward to assisting you again.

March 13, 2026

Dealership Rating
Employee Rating

Very friendly and great service. Short wait time. Very clean dealership. Aaron is super friendly. More

by kikajohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you so much for the positive review! We hope to see you again soon! Thank you for picking Randy Marion Subaru.

March 13, 2026

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Employee Rating

As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

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Employee Rating

Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

Dealership Rating
Employee Rating

I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

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