Aaron Bisesti | Page 2

We purchased a new 2019 Sonata. In 2020, we started getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car starte getting an error about the hybrid systems. We took it to the dealership in Valdese multiple times. They informed us nothing was wrong. The car started stalling and having further trouble. After taking to the sister dealership in Hickory, the hybrid pump had been bad the whole time. It was barely found in time to be covered by warranty. Almost as they were trying to wait until it was not to inform us it needed to be replaced. Wednesday, February 10th,2021, the car was taken in for service and preventive belt replacements. The service department was told the car was making an odd noise and was vibrating when pressure was applied to the gas pedal. They said it was just a little low on oil and nothing was wrong with the car. That afternoon the car broke down. We were told while on the phone trying to get service and a tow that it had to be a misfiring piston. It was a hole in the engine block. Later told the noise we were hearing and the vibration must have been something. It was as though they did not even attempt to look, or they were trying to out last the warranty to be able to charge more for parts and labor than the contract with the manufacturer provides. The constant timing of requested warranty covered repairs be missed when the warranty is close to expiration does not seem to be accident. More

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The staff in the service department is AMAZING!!! Aaron has been the best and the perfect service manager. He even helped me pick out the perfect set of all weather tires for my Tucson, right before winte has been the best and the perfect service manager. He even helped me pick out the perfect set of all weather tires for my Tucson, right before winter. In addition, Harry, the shuttle driver, was extremely personable and made the trip great! More

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Such a pleasure dealing with Chad! Professional and personal. Absolutely love Paramount Hyundai! Ryan, in sales, was equally amazing! 2nd purchase from Ryan and Paramount! personal. Absolutely love Paramount Hyundai! Ryan, in sales, was equally amazing! 2nd purchase from Ryan and Paramount! More

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