AJ Alshati

This is the second car we have gotten thru this dealership.I always tell people to go to you all. Great selections and very helpful people to help you find what you want. Thank you for Kai and Rj t dealership.I always tell people to go to you all. Great selections and very helpful people to help you find what you want. Thank you for Kai and Rj they were both very nice and helpful More

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KAINOA(Client Advisor/Sales Rep), Beau(Manager) and AJ (Finance Manager) really were all so amazing. I had an appointment with Kainoa and was immediately attentive and had my car interest pulled up ready (Finance Manager) really were all so amazing. I had an appointment with Kainoa and was immediately attentive and had my car interest pulled up ready for me to test drive it. He was knowledgeable about the car, its features and throughly explained differences in car model options. I was a little nervous going through the process of purchasing but Kainoa often encouraged me through it and did his best to work with the manager Beau to fit within my budget. Beau was kind and did what he could to work through details of the paperwork. Once it was sent to the financial manager AJ their consistent effort to help flowed. AJ really worked through details and explained what needed to get the appropriate payment amount. I am so grateful to the Suntrup Volkswagen team for bringing relief & peace to a stressful situation. I highly recommend Kainoa for your car needs! More

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My wife and I had been car shopping all day. Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We test drove 3 different vehicles and he made sure we knew everything we needed to know about each one. The rest of the team was very friendly and made the experience fun. I normally dread car shopping, but I am so happy we chose Suntrup for our next family vehicle. Thanks again Kai for all of your expertise. I will always refer anyone to Suntrup! More

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Great dealership to work with. Kai and AJ were easy to deal with, and left you feeling like friends Kai and AJ were easy to deal with, and left you feeling like friends More

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Professional atmosphere, no pressure, friendly salesman and finance team, smooth process beginning to end, would recommend! and finance team, smooth process beginning to end, would recommend! More

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Zach was great, it was my first time purchasing a vehicle on my own and he made it simple and helped me through the entire process! on my own and he made it simple and helped me through the entire process! More

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If 0 stars could be given I would. The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us the wrong title paperwork and information for a car we did NOT purchase. They recognized their mistake partially when I was called back to their office a week later for updated paperwork - but no updated title paperwork and we had already registered our vehicle and purchased plates. So 2 years later we are thinking about trading in the vehicle and we notice we do not have a title. I was also made aware that my plates were expired but I had received no paperwork from the DMV reminding of the need to renew. This was because they were not appropriately registered!!!!!! I brought it to the dealerships attention and was initially presented with meeting with AJ in finance. He completely disregarded our need for attention to this important issue and was too focused on his sale he was in the middle of and waiting on something - essentially telling us we would need to leave when he received whatever it was he was waiting on for the sale. He took the paperwork and said he would work on it and sent us on our way. At the beginning of April we got new paperwork together and signed to be sent off to the Department of Motor Vehicles. I heard back on May 27th that my title had arrived and we made plans for them to deliver my title that day to my house. I did not receive it and inquired a couple days later to which I was told that they actually had not received it. It was now June 17th and I contacted the DMV inquiring about my title to which I was told that the DMV mailed it on the 16th of May and Suntrup should have it by now. I messaged them inquiring about my title and was ignored. The next morning at 7am UPS rings my doorbell delivering my title. I continue to be ignored about plates and any compensation for this nightmare. I would have never purchased from here if I knew what a nightmare situation this would be. Oh, and don't even try to talk to anyone else at the dealership because they do not communicate and can't give you any answers if the main contact is not present. An absolute nightmare. I was going to trade my vehicle 6 months ago, but now, the miles and wear and tear are going to be too much thanks to this mishap from this dealership. If you look at the reviews carefully, you will see I am not the only person with a title issue!! Beware! More

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It was the most seamless process that I’ve ever experienced with purchasing a vehicle. Blaze made it easy and very reassuring. experienced with purchasing a vehicle. Blaze made it easy and very reassuring. More

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Thank you, Blaze, for a fast and easy buying process. I'm very happy with my Jetta. I'm very happy with my Jetta. More

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Best dealership ever! ! Kai was supper helpful and very professional. He made the process very simple and quick. I’m so excited to have my new car!! ! Kai was supper helpful and very professional. He made the process very simple and quick. I’m so excited to have my new car!! More

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