Mercury Dealer Reviews

"Excellent customer service. I found a vehicle 2.5 hours from me and I reached out to Kerns Ford to see if they would be willing to do a dealer to dealer purchase. I sent Rodney Klinger the selling dealer information and the vin number of the vehicle. Rodney sent me a detailed report of the vehicle and his recommendations. I then contacted the selling dealer and asked if they did dealer to dealer sales; which they don't. Rodney then informed me due to the mileage on my vehicle (330,000) and the work that needed to be completed on it (new head gasket, new starter, soft top, soft top mounting kit, catalytic converter) to make it sellable, the trade-in value would be $0.00. He then connected me with a person who was looking for a project vehicle. I told them about the vehicle and they are coming out to inspect the vehicle and potentially purchase it. Very enjoyable experience overall."

"The service center at this dealership leaves a great deal to be desired. We purchased our Nissan, new, at this dealership and had a great experience. But once we started servicing our Rogue here it was quite the opposite. Long wait times were the norm, mysterious damage to our vehicle such as a dent in the quarter panel next to the hood, that wasn't there before. Oil leaking from the drain plug on multiple servicing's, they would never change the crush washer on the drain plug. And just recently my windshield came back cracked. When i questioned it the service manager told me it was a rock chip and things happen. Don't worry was his response, your comprehensive will cover the damage. Meaning someone else will pay, just not us. I had no proof, so $200.00 later i have a new windshield and will NEVER use this dealership again or recommend!!!"