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Amazing service and good range of car options - LinK
I came to Columbia Chrysler after seeing an ad for a Ford Focus online. The entire experience was simply fantastic. F Jay was very professional and patient, and he went over every single details and questions I had with the car with me. He was very helpful and not at all pushy, he took the time to understand my need and made sure I got what was right for me. Alicia was also helpful and she made the purchasing process smooth and pleasant. I would highly recommend Columbia Chrysler and these two wonderful folks if you ever need a car in town.
Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
If I could give 20 stars I would! - JaydeneandSharon
Stress free, no pushy salesmen, absolutely INCREDIBLE experience! They worked with me on my must haves and things I could compromize so that I walked out with my dream car! I learned so much about resale value and how the car loan process works and everything to do with buying a new car. My family has bought our last 6 vehicles from carter dodge and we will never go anywhere else. When my fiat (bought 2 years ago from carter) was stolen, carter was our first and only thought. The process was quick and stress free! Don’t go anywhere else, you won’t get nearly as good of an experience anywhere else. Thank you Gerry, Al, Paul and Pam! I can never thank you all enough.
Sales friendliness - Adam S.
Asked for a quote by e-mail got nothing but rudeness and attitude for not taking a taxi and showing enough commitment to come to the dealership to be given my quote rather than a ballpark number by e-mail.
Professional and Easy To Work With! - BWhelan
This weekend my wife and I travelled from Kelowna to do business with Destination Chrysler. From the moment we walked in the door, we were treated with professionalism and respect. The sales team took almost 4 hours out of their busy schedules on a Saturday afternoon to help us with this purchase! They took us on a test drive, worked out a fair price for our trade-in vehicle, and negotiated a price for our new car that worked for our budget. I cannot be more pleased with the customer service that we received from Destination Chrysler. Our sales agent, Ken was genuinely happy for us to make this exciting purchase. He even spent over an hour showing us all of the features of our new vehicle before letting us drive it off the lot. It was well worth the trip from Kelowna and we will definitely do business with these wonderful people again!
Service department is a joke - hw97
The service department is very uneducated and the sales team are scammers who sell you warranty on things the service department can't cover. Please avoid at all costs.
Service is terrible with them supplying parts and install - Gaza730501
*****PLEASE READ FULL RERVIEW!!!!*****
Thanks to Robert(Bobby)Eglsaer, Sven Habermann, and Daryyl Dudek for being so professional and having a customer centered approach when buying my Ram 1500. Very Satisfied with my experience. Would also like to thank Micheal from Service for taking the time to help in making the truck my own.
^^^^^^So here is the update as of August 15 2019.******
My truck (Ram 1500) is not even a year old since these parts were supplied and installed by Coquitlam Chrysler While driving down a dirt road the aftermarket bumper that was supplied and installed by Coquitlam Chrysler has flexed and broke both headlights on the vehicle! I brought the truck in and was told by the service department that it was not covered by warranty and costs would be out of my pocket because it was an aftermarket part that was breaking the oem part and that warranty does not cover it even though it was bought through them and installed by their department! After spending close to $25000.00 in parts and service to upgrade my truck through their service department. What a Joke! The only reason I bought parts and used their service department to install was to make sure that I would have piece of mind in thinking that their doing the work would still keep warranty on truck! Guess not! I should have went to North Shore off road who back their work! By the way I also purchased the most expensive extended warranty hoping a dealership would back that up! All I can say is stay away and never will I buy or use their service or parts department again! Also just a side note it happened to a friend of mine that bought a dodge and had an aftermarket bumper do the same thing in 100 Mile House. He took it back to the Dodge dealership there and they fixed it with no charge under warranty because they sold and installed it. Maybe the moral of the story is buy from a dealership that cares about their customers!
*******WIll post pictures later******
Ridiculous - GotRammed2019
Got denied for a 2 year lease on a new 2019 big horn Ram. Manager informed me I had to come in for my refund of 2000$ deposit via cheque. I asked why I couldn’t get a refund on my visa on which the deposit was charged. He said I’d have to speak to the accountant Monday(on Saturday). Accountant would not respond to my texts, calls or voicemails ALL DAY Monday. Tuesday I call back frustrated and annoyed and the accountant says I need to call the manager. The manager says we can refund the visa over the phone, but then realizes the cheque(which I never agreed to) was already issued and I’d have to come in to get it. The back and forth between manager and accountant was annoying enough, but then telling me one thing and immediately flipping to another is even more frustrating. The big question is, for EVERY refund I’ve ever had, it was to the original form of payment: visa to visa, cash to cash, cheque to cheque. The footwork, the phone tag, the misinformation, the runaround has been EXTREMELY unprofessional and unhelpful. Would not recommend this dealership.
PS. almost 2 weeks of interest on 2000$ during this whole charade
Run around scam artists - Sheri7493
I. Bought a car second week the battery kept dying tha car was supposed to be completely inspected and cleared ready to sell. Because the battery kept dying I noticed a trickle charger hooked up to the battery Red Flag ?? they finally agreed to tow it from my place to look at it after ignoring my suggestion the after market stereo installed by previous owner which discounted my gps system was draining the battery. After a week with no car finally was offered a dealership car and I was later Leary about buying the car made arrangements to meet and discuss other options sales was no show for 3 visits I basically was ignored and cornered to keep the car worst experience ever total scam artists buyer beware