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Excellent service - Riaz
Excellent service from Mr. Bobby Ezharie regarding the vehicle specs, sales questions etc
Then excellent service followed by Ms. Jody Edwards and Mr. Andy Gee
Exception sales and service - sydnee_taylor
I recently upgraded my vehicle and I have to say that my experience at Gold Key Langley was exceptional. Neale was very helpful and made the purchase stress free. Gary was very polite and knowledgeable, he helped me find the best extended warranty for my situation. Peter went above and beyond to help me find the right fit for me and my lifestyle. I am loving my new ride and tho I hate buying vehicles I look forward to working with them again in the future!!
I don’t recommend this dealership at all I made a deal... - Maretto
I don’t recommend this dealership at all I made a deal for one car left the deposit and when call me back to tell me I was approved and at the time to sign the contract found they trying to sell me a complete different car than never drive it and even didn’t know the color, sales team are really unprofessional and very dishonest,
Bob Bermand- Amazing salesman! - Megan123
I was given exceptional service, and was given many options respecting budgets etc. We have bought from Volkswagen many of times and will continue too
Thanks to Jacky, great shopping experience! - angiejen
Great shopping experience at Cowell VW! Jacky Ku was the salesperson who was professional, helpful and provided excellent services. Definitely happy to recommend him to anyone I know!
Great experience shopping at OpenRoad VW - Designthomas
Sandy Morton at OpenRoad VW was really excellent to deal with. We appreciated his expertise and patience while we shopped for a car. He understood our family car needs and was able to offer appropriate advice and knowledge. I believe he has a genuine passion for the VW brand.
The showroom is extremely clean and everyone acted in a professional service minded manner. And they have a nice coffee machine!
Regency Volkswagon be aware of Service Department ! - Louisa B
I recently bought a used car from Regency Volkswagon for my 17 daughter to drive after having purchased our last two cars from there.
After one month of owning the car we noticed that there was excessive brake dust on the front tires and the brakes did not seem right.
As safety is the of the utmost importance in a a car and especially when your child is driving it we took the car into the Regency service dept.
The car had a pre-inspection before we purchased it and we believed what we had been told had been done as actually done.
After inspection we were told that the brakes were good and the dust was because this model/age of golf was built for German roads and that was the reason for the excessive brake dust. ( not quite sure what that meant as we have to other Volkswagon cars with no brake dust issues) Not feeling satisfied with the result I took the car to my mechanic of 18 years to inspect the car.
On inspection he found that one of the front callipers was twisted and had been installed wrong, which damaged the front right flex hose, the brake fluid was black and needed a complete system flush. None of this was reported to me by Regency a few days earlier when they inspected the car. I had heard horror stories from friends about the service department at Regency but having just paid $15,000 a few weeks earlier for the car I felt it was important that I went back to them to correct the problem. That was my biggest mistake !! Had these items not been detected by my mechanic I don't want to think about the possible consequences of my daughter driving this car. The money that I paid to have this corrected is minimal to what the outcome might have been.
I will never purchase or service another vehicle at this dealership again!
Great experience trading in my Honda for a slightly used... - deannapfort
Great experience trading in my Honda for a slightly used Tiguan. Customer service, patience and professionalism from Sales Team member Rob Smith! Thanks VW, so much appreciated!