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Professional, courteous and friendly. - pj
My husband travelled down to the dealership to pick up the vehicle. He commented on how quick and efficient the whole transaction was completed. Would definitely come back to this dealership.
Excellent and very friendly service - Slava
This dealership is the best. Staff is very friendly and service is fast with high quality. For my Toyota RAV4 Hybrid replaced winter tires, changed oil and in addition did full car checkup.
First Time Toyota Owner - elle_clark
Friendly and respectful service from the moment I was greeted by Arjun as I entered the showroom to happily driving off the lot with my new vehicle. The test drive followed COVID-19 protocols, my questions were answered enthusiastically, and I felt valued as a customer. I would not change a thing about my experience and have already recommended Westminster Toyota to friends, family and colleagues.
Open road Toyota needs Much better service once a vehicle... - Jprichards
Open road Toyota needs Much better service once a vehicle is sold feel like I’ve been left out to dry after my new vehicle purchase. Service managers are a joke no care at all for the customers even if the considered issue was done by their hands or on their property you will receive the short and of the stick along with no call backs and no sympathy very disappointed Toyota experience came for quality, reliability and top resale value. Honestly feel like I didn’t get any of it. Upon purchase of my new truck I noticed the paint didn’t look as new as the truck was suppose to be so I kindly asked for a polish they said sure no problem, they didn’t a quick polish and left holograms across my truck you could see in full sun from a distance. So I asked them to repolish I provided pictures of what I was talking about. So they repolished the bed of the truck because The pictures I provided were of the bed of the truck even tho I clearly said they were across the truck and top boot they polished all my black plastic and badges so they were practically white and ripped off the few little painted touch ups I had done by a professional which I then had to pay to have done again. Took almost 3 months for these xxx hat to even acknowledge my brakes were locking up. had a different mechanic in and witness it each time I came in, yet for those 3 month they kept telling me nothing was wrong...To top it off my first attempt at fixing my warranty issue which they failed to do, they only put 1 lug nuts back on 1 of my tires so when I went to drive away my wheel did everything but fall off. And when questioned they said they think someone tryed to steal my tire and it WAS MY FAULT and I will have to pay for my once brand new rim but now messed up rim to be replaced.... like what? This is almost a year after my purchase of a 2019 Tacoma trd pro. this is just the tip of the Ice berg I will call extremely bad service. Sucks feeling like my very real problems don’t even exist. #shoulda bought any truck but a Toyota.
Surprise car battery is damaged after car service - Chris
Went to Langley Toyota for periodic maintenance. I usually go to OpenRoad Toyota Richmond for service, however, since I now live in Langley, hence I had the service done there.
When I arrived, the guy asked me if I have been there before and I said I havent. He asked for my insurance papers, telling me that he needs it for my record as all toyota dealerships dont share information. His tone of voice was quite demanding. When I got back to give him my insurance papers, he told that he can actually pull up the info but still asked me to go back to my car to get the papers.
I waited for 1.5hrs to get oil change service done. At the end of it, he explained that everything was good in my vehicle, including the battery.
Yesterday, my vehicle wont start. It jumpstarted it with cables connecting to my other vehicle and it did turn on. I moved inside my garage and charged the battery to a good “FULL”. I went to Guildford, Surrey and back back to my house without stopping the engine for feat of it not restarting. I got home and parked the car on the driveway. Now, I came out of the house 5 mins later to go to the mall and get a haircut. Now it wont start again? Having charged it to FULL and running it for 30km straight. What is wrong here Langley Toyota?
Don’t really care if they get your business - dmin80
Unfortunately this dealership doesn’t seem to care to make a deal. They jacked up the sticker price of a used 2016 odyssey and refused to negotiate the price. Maybe I came on a bad day with a manager (Sunday) but when they wouldn’t even budge on numbers Rolando rudely just knocked his knuckles on the desk and walked away from me without even a goodbye. Toyota dealerships truly just care more about the bottom line than customer service.