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I recently bought my first Mazda 3, And Mazen Hajar... - Panhwer.imran08
I recently bought my first Mazda 3, And Mazen Hajar serve me well, he guides me and explained each detail which any new buyer should have to know.
Maz Hajar in sales went over and beyond to make sure I was happy with my new Mazda. He has incredible knowledge of cars and explained everything in a way I could understand.
He took the time to program my radio, set up Bluetooth, and put my licence plate on.
I never felt like I was being taken advantage of by any of the staff.
I love my new Mazda!!
I hope I will receive same respect and service for my whole financial term.
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great customer service - jkj39429
Good service,good people, Mina was great to deal with. No pressure,walked in and had my car ready with snow tires next morning. I will return next time i need a car or service.
answered my questions,from Terry H. - Terry H
bought a 2019 mazda gs awd from Sarah. She was very friendly and answered all my Questions.I came to Landmark from another Mazda dealer because i didn"t like their attitude.I was impressed with how Sarah explained all the functions and details of the car after purchase.
Great dealership until something goes wrong - shannon.roche
Originally came to look at a Mazda on October 20th
October 22nd decided I wanted to stay with the Jeep Summit model and since the sales service was good found one at LA Mazda for $36,000 I was interested in – sent the information to Stephany
Finalized the deal on October 24th and came in on the 25th to complete financing and collect vehicle.
Verified with finance manager Shakil that all components of the DEF system were covered under the extended warranty I purchased
Noted the $380 average doc fee on the paperwork and pointed out this was offside but I would overlook it
Provided LA Mazda a positive Google review on Tuesday October 29th
Was speaking to Stephany regarding purchasing another vehicle for my daughter
Let Stephany know on Wednesday October 30th my engine light had come on and I would be in the area on Friday. Was advised to bring it in
Came in to the dealership on Friday November 1st at approximately 145pm in the afternoon. Got out of my vehicle and fell on the ice in the parking lot. Bruised my leg and broke my phone.
Came into the dealership and service advised they were very busy and I would have to come back another day and book it in.
Service agreed to have a mechanic do a quick scan
Sat in lounge mechanic moved my vehicle from the area that was icy. Service advisor let me know that when the mechanic turned on the engine, the light was off and when he scanned it, there were no codes in the system.
Left to return to work. At 4:00pm I text Stephany saying the light was back on – this was after approximately 50km of driving.
Text Stephany on Wednesday Nov 6 letting her know I was not happy to drive 45 min there and 40- min back to be told my light wasn’t on and nothing was stored in the system to have the light come back on 50km later. Nor was I happy to have a massive bruise and now having to go find time to have my phone screen replaced.
She said she would take care of my gas tank and asked if I had booked in with service yet.
I let her know I was having it checked by someone I trusted. Took my vehicle to Crosstown Chrylser. My particulate matter sensor failed, part of the DEF system, and is NOT covered under warranty. My brakes and rotors required servicing and had excessive glaze on the front and back, my battery barely passed inspection, front passenger windshield wiper was worn and streaking and my brake fluid was contaminated. This is all within a week of purchasing this vehicle.
On Monday Nov 11 Stephany followed up with me on how the inspection went, I did call her, she did not answer or call me back. I sent her a copy of the report. I called the dealership and spoke to Habib and was then passed onto the Service Manager.
The Service Manager did his best and is scheduling my Jeep into another dealership with the group to have the sensor that failed inspection fixed. None of the other concerns above have been rectified. Still hoping these guys make it right.
Van Purchase - darlene.dave.robinson
We Purchased a Van from Park Mazda recently & we are extremely pleased, our sales associate Connor was a pleasure to work with and went above & beyond to make sure we found what we wanted and had everything done & in order. We would recommend Connor & Park Mazda without hesitation.