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Great experience - Miranda
We had Mazen as our salesman and he was amazing. He helped us with everything we needed and ensured we were able to walk away with the best deal possible. He was very kind and friendly, along with the managers we dealt with. They all made our first time buying a vehicle a great experience. I would highly recommend this dealership to everyone. We are super excited to be going home with the 2019 CX 5 GS comfort! Thanks to the team that helped us.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
I have purchased many vehicles in my life and this was... - Bruce G Shemko
I have purchased many vehicles in my life and this was the most pleasant experience ever, From the time I entered the dealership, I was given the white glove treatment from start to finish. It was truly my pleasure to deal with this fantastic crew
Great dealership until something goes wrong - shannon.roche
Originally came to look at a Mazda on October 20th
October 22nd decided I wanted to stay with the Jeep Summit model and since the sales service was good found one at LA Mazda for $36,000 I was interested in – sent the information to Stephany
Finalized the deal on October 24th and came in on the 25th to complete financing and collect vehicle.
Verified with finance manager Shakil that all components of the DEF system were covered under the extended warranty I purchased
Noted the $380 average doc fee on the paperwork and pointed out this was offside but I would overlook it
Provided LA Mazda a positive Google review on Tuesday October 29th
Was speaking to Stephany regarding purchasing another vehicle for my daughter
Let Stephany know on Wednesday October 30th my engine light had come on and I would be in the area on Friday. Was advised to bring it in
Came in to the dealership on Friday November 1st at approximately 145pm in the afternoon. Got out of my vehicle and fell on the ice in the parking lot. Bruised my leg and broke my phone.
Came into the dealership and service advised they were very busy and I would have to come back another day and book it in.
Service agreed to have a mechanic do a quick scan
Sat in lounge mechanic moved my vehicle from the area that was icy. Service advisor let me know that when the mechanic turned on the engine, the light was off and when he scanned it, there were no codes in the system.
Left to return to work. At 4:00pm I text Stephany saying the light was back on – this was after approximately 50km of driving.
Text Stephany on Wednesday Nov 6 letting her know I was not happy to drive 45 min there and 40- min back to be told my light wasn’t on and nothing was stored in the system to have the light come back on 50km later. Nor was I happy to have a massive bruise and now having to go find time to have my phone screen replaced.
She said she would take care of my gas tank and asked if I had booked in with service yet.
I let her know I was having it checked by someone I trusted. Took my vehicle to Crosstown Chrylser. My particulate matter sensor failed, part of the DEF system, and is NOT covered under warranty. My brakes and rotors required servicing and had excessive glaze on the front and back, my battery barely passed inspection, front passenger windshield wiper was worn and streaking and my brake fluid was contaminated. This is all within a week of purchasing this vehicle.
On Monday Nov 11 Stephany followed up with me on how the inspection went, I did call her, she did not answer or call me back. I sent her a copy of the report. I called the dealership and spoke to Habib and was then passed onto the Service Manager.
The Service Manager did his best and is scheduling my Jeep into another dealership with the group to have the sensor that failed inspection fixed. None of the other concerns above have been rectified. Still hoping these guys make it right.
The Customer is Always Wrong - Rod S
Booked an online appointment for a routine oil change on my 2018 Mazda 3. When I arrived at the service counter I was informed there was no record of my appointment. I told the service person that I booked it online and was informed that they have been having issues with there online service booking app and that it often doesn’t work. I suggested they should post something on their website informing customers that the app doesn’t work. Despite the significant inconvenience they caused me, the best they could offer me was to schedule an appointment for the following week. How hard could it be for a dealership of this size to squeeze in an oil change. There was no acknowledgement that their online booking app, which they confirmed was problematic, caused me inconvenience and that they were too busy to address the issue.
I highly recommend customers avoid this service department.
The worst experience. Having it being the first vehicle... - Devon
The worst experience. Having it being the first vehicle over paid by $8,000 I highly recommend no one ever waste their time or money at Park Mazda, got ripped off the warranty. Had to get a new car battery only months of getting the Chevy was told since it wasnt a Mazda they wouldnt see us, second the Valve cover broke, repaired it out of pocket $310. Now problems again with the engine we've called repeatedly no one will call back including the car sales man Alex who we texted with no response. The Receptionist kept my boyfriend on hold for so long them picked up and hung up the phone. We had our warranty they did not honor. Highly unprofessional do not go here so many other places to get a used vehicle from or a Mazda if that's what your interested in