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Extremely poor customer service - Sam
I was interested in leasing a CX 30 AWD for my wife. Went to the dealership for a test drive. I was told that I will receive their best quote right away by e mail. The salesman I dealt with is Mina. He was nice enough and promised the quote will be sent right away. Did not receive the quote even after several hours passed. I sent e mail reminders. After several reminders and several hours later I got the response asking me about the details of a quote that I had received earlier from a Nissan dealership on a Qashqai. I provided him with the details and he responded that he can not match those numbers. I never asked the numbers to be matched as they are two very different vehicles. All I wanted was the best quote on CX 30. I made all this very clear to him but still he did not get me the quote. I sent an e mail to the Operations Manager and General Manager of the dealership and so far haven’t heard back from them. Over the years I have dealt with many dealership but this is by far the worst experience I have ever had. Please be aware of their poor customer service and try to stay away.
Great Overall Service! I was able to get in same day for... - SherylB
Great Overall Service! I was able to get in same day for my B service at very fair price, thank you to Katelyn for going above and beyond to accommodate me today and Lucy who helped me out with my paperwork and plus if got my free car wash! Keep up the good work!
Jas Safri was everything you can want in a sales person.... - Mr Gray
Jas Safri was everything you can want in a sales person. The sales manager Dan was also exemplary.
Nothing I asked for was a problem, and I am not easy to satisfy. Thanks for the great service.
Bad oil change experienced - rookie1379
March 2020 - I tooked my CX-9 for an oil change then after an oil change they gave me my key and told me that my ENGINE LIGHT WAS ON, I told them that it wasn't on when I brought it in. they said maybe the fuel cap, they check it and said look it was not close properly, funny things there were no warning sign on the dashboard at all before I brought my car, then they said drive it for 2-3 days and it will go away,,, after few days its still on and when I popped the hood, I notice that my coolant reservoir was empty. now I found out that I have coolant leaking. to get it fix, it will cost me around 3,000, which is too much for a 6 yrs old car, then suddenly a salesman called me at home asking me if I want to trade my car for a new one... I have my car for 6 year and all my service were done at mazda…usually after my oil change they never missed to ask me for a review and give them 5 star,,, couple of people I told about my experienced told me that never bring your car to them if you don't have warranty anymore...
I was forced to pay a $2200 repair bill that they said... - Pissed off
I was forced to pay a $2200 repair bill that they said was suppose to be warranty work! Park Mazda takes 0 onus for anything that goes wrong, u will have to pay in full no matter what no compromise, no working with you nothing! A chop shop would be more honest and treat u more fairly than these guys! Avoid the major grief, anguish and the beating to your wallet Park Mazda will cause. Horrible business practices, should be investigated by the BBB.