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Fast professional service. Easy to deal with. Made the... - Amberneckmom
Fast professional service. Easy to deal with. Made the sale very easy. I would definitely recommend using them if you are looking to buy a vehicle.
I purchased my Dart there in June 2017 and have had... - Satisfied senior
I purchased my Dart there in June 2017 and have had excellent service. The staff is welcoming, friendly and very helpful. I would recommend Parkland Dodge for the service they provide.
Very good place to shop for a vehicle, I had a good... - Jessie
Very good place to shop for a vehicle, I had a good experience. my salesman Simon was very professional and upfront and honest and worked very hard for me to find and get what I wanted. I would highly recommend his services. thanks again.
The mosy dishonest dealership i have ever delt with , a... - Saber
The mosy dishonest dealership i have ever delt with , a very long list , the last one was they put a oil change sticker on and didn't change the oil 🤔 WOW
Ocean is the best! He should get the best sales and... - Justin
Ocean is the best! He should get the best sales and customer service award! Will definitely recommend! I bought a vehicle from him and he was very honest and down to earth. I bought many vehicles before, but this is by far the easiest haggle free purchase. Thanks Ocean!
I have been dealing with basem in service for the last 2... - Kylemingo
I have been dealing with basem in service for the last 2 years and have always been amazed with his customer service, and honest way of doing business. I would highly recommend him, as well as Paul in service to any of my family and friends!
Disappointed by the service at Sherwood Dodge. Went in to... - katietkachuk447
Disappointed by the service at Sherwood Dodge. Went in to purchase a new Dodge Ram as a returning customer. Let me also state, my family has also purchased here. Started negotiations but management would not come down to where I wanted to be. So I left to continue my search.
I received numerous calls the following day and they decided to lower their offer, but of course had to keep stating "we're losing money on this deal" and other sales lines. Adam (manager) joked that it was because of my last name that he couldn't negotiate lower. (Referring to a hockey player with the same last name) I thought about it and countered with floor mats, seat covers, and a bedliner. I had also found other Rams at different dealers priced quite a bit lower, so I also mentioned that to our Salesperson. Our salesperson informed me he would see what he could do after discussing with the manager. He returned my call and agreed to throw in floor mats and seat covers but the bedliner would be extra. I told him I would think about it and stop by the dealer the next day.
I met with the Salesperson the following day, and we went through some more negotiations and discussions. His manager, Adam, came into the office to discuss details of the sale. But he only mentioned floormats and bedliner. I corrected him saying seat covers, which he blatently ignored and kept talking. Adam left and the Salesperson continued to complete paperwork. I inquired about the seat covers to which he explained "I don't think we can do the seat covers, we're already losing money. Different management have different ideas!. I was upset that the deal was changing. A different manager was working the night before during our negotiations the night prior, who approved the seat covers.I expressed my disappointment. Hr offered me a hat, but it felt so insulting.But decided to continue.
Next was the contract signing, there was a fees and the pricing of the truck. I noticed the $599 administration fee, and immediately inquired if it was included in the price of the truck. Salesperson replied "yes, it is". I signed the contract and was sent over to financing.
The Salesperson came over to the waiting area and explained Administration fee was not included and extra. I was upset and he apologized, I requested to speak to Adam (manager). Adam said "theres nothing I can do. He (salesperson) is new. " He continued to blame his Salesperson being new. He took no accountability for the obvious lack of training, and no sympathy for the customer. He became arrogant and I decided to walk from the deal. Not to mentioned waiting a long period of time waiting in this dealership. I felt sympathetic for the new Salesperson who was guided by the wrong mentor, and lost a sale due to his management. If Adam had acted differently, took accountability and followed through on his words, I would have purchased.
Would not recommend, and my family and I who has bought several vehicles from Sherwood Dodge. Will not be returning.
I had a tremendous experience buying my used Mustang from... - Jim
I had a tremendous experience buying my used Mustang from Londonderry Dodge Chrysler Jeep. Mo El-Smaili was fantastic to deal with. No high pressure selling just thorough easy information and a friendly person all around. I love the car, after a month of driving it no surprises, just a tremendous driving and purchase experience. Thank you Mo and Jason.
I have had great service and customer knowledge from the... - tpabian
I have had great service and customer knowledge from the staff in the service area.
I have dealt with CHRIS and Lindley for many years. Both of which have been honest and kept us totally informed about both my 2017 Ram and my wives 2012 Journey. They have of kept us informed of our vehicle progress and what to expect. The vehicle is finished when promised. I take all service to South Town because of knowledgeable and friendly and i feel confidant that work well be done right.
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