Disappointed by the service at Sherwood Dodge. Went in to... - katietkachuk447
Disappointed by the service at Sherwood Dodge. Went in to purchase a new Dodge Ram as a returning customer. Let me also state, my family has also purchased here. Started negotiations but management would not come down to where I wanted to be. So I left to continue my search.
I received numerous calls the following day and they decided to lower their offer, but of course had to keep stating "we're losing money on this deal" and other sales lines. Adam (manager) joked that it was because of my last name that he couldn't negotiate lower. (Referring to a hockey player with the same last name) I thought about it and countered with floor mats, seat covers, and a bedliner. I had also found other Rams at different dealers priced quite a bit lower, so I also mentioned that to our Salesperson. Our salesperson informed me he would see what he could do after discussing with the manager. He returned my call and agreed to throw in floor mats and seat covers but the bedliner would be extra. I told him I would think about it and stop by the dealer the next day.
I met with the Salesperson the following day, and we went through some more negotiations and discussions. His manager, Adam, came into the office to discuss details of the sale. But he only mentioned floormats and bedliner. I corrected him saying seat covers, which he blatently ignored and kept talking. Adam left and the Salesperson continued to complete paperwork. I inquired about the seat covers to which he explained "I don't think we can do the seat covers, we're already losing money. Different management have different ideas!. I was upset that the deal was changing. A different manager was working the night before during our negotiations the night prior, who approved the seat covers.I expressed my disappointment. Hr offered me a hat, but it felt so insulting.But decided to continue.
Next was the contract signing, there was a fees and the pricing of the truck. I noticed the $599 administration fee, and immediately inquired if it was included in the price of the truck. Salesperson replied "yes, it is". I signed the contract and was sent over to financing.
The Salesperson came over to the waiting area and explained Administration fee was not included and extra. I was upset and he apologized, I requested to speak to Adam (manager). Adam said "theres nothing I can do. He (salesperson) is new. " He continued to blame his Salesperson being new. He took no accountability for the obvious lack of training, and no sympathy for the customer. He became arrogant and I decided to walk from the deal. Not to mentioned waiting a long period of time waiting in this dealership. I felt sympathetic for the new Salesperson who was guided by the wrong mentor, and lost a sale due to his management. If Adam had acted differently, took accountability and followed through on his words, I would have purchased.
Would not recommend, and my family and I who has bought several vehicles from Sherwood Dodge. Will not be returning.
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