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Vinny was great to deal with. Very honest and really... - Chris
Vinny was great to deal with. Very honest and really cared about what my wife and I were looking for. Don't waste time with any other Salesperson, go straight to Vinny.
Just bought a Chevy Malibu from Parkland and was so... - stu62c
Just bought a Chevy Malibu from Parkland and was so impressed at the time they took with us and how they made us at home. Great People
Buyer beware.Second time giving this dealer a try to buy... - Arkas
Second time giving this dealer a try to buy a new vehicle.
I tried to buy a Jeep SRT and this dealership had poor communication and was far below what other dealers were offering. Went to another dealer and bought a new Jeep SRT. They called me later after I made my purchase elsewhere and they said they could have matched that offer but didn't do so when we were in the process of making a deal????
Had a new 2021 Ram 1500 deal lined up and just about to make a purchase. Asked the salesman what our final numbers were and monthly payments were...We didn't hear back????? The trade-in offer they gave us was $3000 less than the dealership we went with.
If you are in the market for a new vehicle, buy it elsewhere. this dealer is always above the asking price of other dealerships and they do NOT give you top dollar on your trade-in. I guarantee you can find another dealership that will beat St. Albert dodge by 7000-9000 easily.
John at Derrick Dodge was able to put me into a 2020 Ram... - Happy camper
John at Derrick Dodge was able to put me into a 2020 Ram 1500 at a very, very good price. He was very friendly, knowledgeable and the whole process was smooth and issue free. I would highly recommend this dealership when shopping for a vehicle.
Been dealing with Capital Chrysler since they opened... - Larry
Been dealing with Capital Chrysler since they opened their doors at 13 Ave. and 101 St. SW and always enjoy the visit. Excellent service! Very friendly group and they all immediately recognize me and remember my name. I am dealing with long term employees. Nice!
Went into dealership to look at a 2020 grand caravan gt.... - Jasoncardinal
Went into dealership to look at a 2020 grand caravan gt. They didn’t have the colour we were looking for, so we found one at another dealership and brought it in for us. Thank you for the great service mazin, Adam and Denise.
to ahmed,he was very helpful and friendly to my... - ReALinO
he was very helpful and friendly to my family
and he was very thorough at explaining everything every details
and he is very convincing,thank you once again for the best experience
for helping us and patiently waiting for the results....
keep it up buddy
Disappointed by the service at Sherwood Dodge. Went in to... - katietkachuk447
Disappointed by the service at Sherwood Dodge. Went in to purchase a new Dodge Ram as a returning customer. Let me also state, my family has also purchased here. Started negotiations but management would not come down to where I wanted to be. So I left to continue my search.
I received numerous calls the following day and they decided to lower their offer, but of course had to keep stating "we're losing money on this deal" and other sales lines. Adam (manager) joked that it was because of my last name that he couldn't negotiate lower. (Referring to a hockey player with the same last name) I thought about it and countered with floor mats, seat covers, and a bedliner. I had also found other Rams at different dealers priced quite a bit lower, so I also mentioned that to our Salesperson. Our salesperson informed me he would see what he could do after discussing with the manager. He returned my call and agreed to throw in floor mats and seat covers but the bedliner would be extra. I told him I would think about it and stop by the dealer the next day.
I met with the Salesperson the following day, and we went through some more negotiations and discussions. His manager, Adam, came into the office to discuss details of the sale. But he only mentioned floormats and bedliner. I corrected him saying seat covers, which he blatently ignored and kept talking. Adam left and the Salesperson continued to complete paperwork. I inquired about the seat covers to which he explained "I don't think we can do the seat covers, we're already losing money. Different management have different ideas!. I was upset that the deal was changing. A different manager was working the night before during our negotiations the night prior, who approved the seat covers.I expressed my disappointment. Hr offered me a hat, but it felt so insulting.But decided to continue.
Next was the contract signing, there was a fees and the pricing of the truck. I noticed the $599 administration fee, and immediately inquired if it was included in the price of the truck. Salesperson replied "yes, it is". I signed the contract and was sent over to financing.
The Salesperson came over to the waiting area and explained Administration fee was not included and extra. I was upset and he apologized, I requested to speak to Adam (manager). Adam said "theres nothing I can do. He (salesperson) is new. " He continued to blame his Salesperson being new. He took no accountability for the obvious lack of training, and no sympathy for the customer. He became arrogant and I decided to walk from the deal. Not to mentioned waiting a long period of time waiting in this dealership. I felt sympathetic for the new Salesperson who was guided by the wrong mentor, and lost a sale due to his management. If Adam had acted differently, took accountability and followed through on his words, I would have purchased.
Would not recommend, and my family and I who has bought several vehicles from Sherwood Dodge. Will not be returning.
This was the absolute worst service I have ever... - Dhuckle1
This was the absolute worst service I have ever witnessed!!! Very unprofessional salesmen , dressed like they just got out of bed. Got a call from a guy about trading in my truck , explained exactly what I was looking for, go in and the salesman not only pawns me off on a 25 year old kid , but doesn’t even come close to his offers on the phone! Complete waste of time. I will never buy a vehicle from this place.
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