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In the past, I’ve had very good service here. My last... - KS
In the past, I’ve had very good service here. My last visit not so much.
Prior to my visit, me and my partner were “guaranteed” pricing from Dallas (sales - can’t recall his last name) to trade in our vehicle for a new one. When we arrived at the dealership, our “guarantee” flew out the window and he couldn’t deliver on his pricing guarantee. When we inquired about it, he shrugged and changed the subject. Also note, he wasn’t completely honest with his pricing (he showed us the vehicle pricing without the amount owing on our current vehicle) which was a substantial amount of money.
Me and my partner then asked about a different and more cost friendly vehicle, Dallas just told us “no we wouldn’t be approved” and continued to push a more expensive vehicle on us. At the end of the meeting we informed him we will need a day or two to think about this purchase. Dallas never did call us back.
Overall, Dallas was a friendly guy, but he wasn’t very professional as he only wanted to sell us an expensive vehicle and wouldn’t try assist us with a more cost friendly vehicle. Dallas even appeared to lose interest in us towards the end of our meeting as he stopped talking to us and kept staring at his phone before we departed.
Frustrating customer service - truckdude
Very poor work from the service department/body shop. They never call when a part I ordered is in despite being told over the phone that they would call. I've had parts sit there for weeks without a word from any employee of the service department. The parts manager is the only competent employee as far as i'm concerned.