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We purchased 2 brand new Kia souls from this dealership... - eagalenzoski
We purchased 2 brand new Kia souls from this dealership and the sales and finance team were incredible, sadly service after the sale has been a train wreck and they won’t be retaining our business. The service department has been inconsistent and less than satisfying. Today we went in for an oil change and were told to change our command start from a 15 minute to a 30 minute run time it would take 3-4 hours so we would need to book an appointment, I later decided to call another dealership and question that estimate and was informed I had been lied to… it was less than an hour, when I called out Tabitha on her inaccuracy I was greeted with a snotty tone and then later when I said thanks for looking into this I was hung up on quite harshly. If you are looking for service after the sale don’t look too hard you’ll be disappointed.