Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Matthew great at keeping contact, completed 2 recalls... - acmatty
Matthew great at keeping contact, completed 2 recalls even though one had said it had been done but wasn't.
I had a 1:00 appt on January 6/22. Got to the dealership... - Sdhol
I had a 1:00 appt on January 6/22. Got to the dealership early, in fact they had to unlock the door for us. We were asked what we were having done and said just in for an oil change. We were directed to a seating area and to wait and someone from service would come get us when they were ready for our vehicle. We sat right next to the service desk for about half hour until I finally asked when they were taking my car in. He had no idea what I was talking about so I again gave my name. He said he tried to call….guess I shouldn’t be polite and put my phone on vibrate. He said only a few minutes to wait. Anyway another half hour went by. 2:00 and I got tired of waiting so we left. We travelled 2 hours for an oil change we never got! I will never go to Royal Honda for service again…ever!
Scammers and bullies - Mary Ann M.
I intended to buy a new vehicle which was not in stock from this dealership. I paid the deposit on the evening of Saturday. The dealership did not provide any copy of the documents that I signed, neither was an agreement about the deposit and its return was provided. On Monday morning, when the finance guy called to let me know that my credit has been approved and that my order would be processed, I informed him that I am cancelling my order because of financial constraint. At that time the dealership has not yet processed the order since my credit has just been approved, but the dealership refused to return the deposit that was paid. The sales representative James Koroll even tried to force the sale. These guys are bullies and unethical. I will file a complaint against them with the Financial and Consumer Affairs Authority.