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Service impeccable courtois gentil simple mais totalement... - Danny Peters
Service impeccable courtois gentil simple mais totalement complet. Très content de ma première expérience Lexus! Concessionnaire au delà de mes attentes. Merci à tous les membres de l’équipe.
Bon Service , personnel très professionnel, gentille... - Stanley
Bon Service , personnel très professionnel, gentille souple good job 👏🏼 facture bien détaillée et claire avec recommandation genre travaux à faire dans l’immédiat ou dans les jours à venir
Excellent serviceToujours une très bonne service. Il... - Elena
Toujours une très bonne service. Il prends le temps de tout expliquer avec un beau sourire. Mon conseiller chez Toyota Brossard est Benoît.
Clear, precise and effective - Whitesnake
Just a good service experience with them, as always. Nothing bad to say, they work efficiently and everything is clean. Customer service explains to you what needs to be done.
Great location and nice service - Michelel
The location of this dealership is so convenient and the service is always courteous. They gave us an appointment quickly and the service on our car was done quickly and efficiently.
I leased a brand new Toyota RAV4 in 2017 from Alix... - Javad
I leased a brand new Toyota RAV4 in 2017 from Alix Toyota
After a few months my windshield defroster stoped working
I took the car to Alix Toyota Service, after they checked and fixed the car ( temporarily) they said, there was a broken part that we fixed It temporarily so we will call you when we receive the new part which is covered by toyota 3 years warranty so after a month no one called me, I called them instead but this time they totally changed what they said before!!!!! they’re like you need to bring your car in and we’ll try to figure out what’s the issue and if you dropped or did something that cause the problem you need to pay for the labor and part, it’ll cost you around 2000$ !!! so I couldn’t trust them anymore that’s why I took the car to another toyota service, after they checked the car they confirmed that there is broken part that got fixed temporarily so I called Alix toyota service, they refused to fix the car cause I took it to another toyota service,
I called Toyota Canada after they called both services they said, we can’t do anything for you !!!!
They don't want your business! - cpf
I moved to Montreal from Toronto this past year and was surprised to find a Toyota dealership in my neighbourhood here on the plateau. Tried to obtain an appointment but was bounced around these automated emails for two weeks...every time an apology was issued with the promise that someone from the service department would call me to schedule my service. I gave up.
unorganized, bad costumer relation. - Adriana
I went in for a recall repair and was told before making the appointment that the part is ordered for a smooth repair, and given a length of time of said repair. I arrived, left my car, and was called 15 minutes later telling me they have no part for the recall that THEY initiated. I wasted a morning, and I was given lame excuses. The manager hid cowardly behind his receptionist, yelling out commands to her instead of meeting me and taking responsibility . Jean- Marc Strati, the manager, very unfriendly. unprofessional and definitely not recommended by me to anyone. It's not the first time I have issues with this dealership. They are dishonest and cut corners. VERY disappointing.
Terrible Customer Service - Carguy
I have been the client for more than a decade, but recently the quality of the customer service is not as it was used to be...Be careful when you book a service visit, if the customer service quality is not good anymore....
After so many back and foward for the last year still... - Client
After so many back and foward for the last year still have the same problem of a skwiking sound on the weel of my 2018 4runner
Terrible service and unsafe environment for staff and... - GoodNeighbor
Terrible service and unsafe environment for staff and customers alike. This place is run by 'accidental' miscommunications and scams.
Sanitary measures are barely there. They have plexiglass at the counter however no employees are wearing masks or visors, the small purell bottle on the counter is EMPTY and they don't seem to understand social distancing. The greeter entered my car without a mask and I didn't see him wash his hands before entering and was often at less than 6 ft. from me. I had an appointment to install a roof drip molding on my new corolla 2020 which takes less then 1 minute to install and should not require anyone sitting in my car. Without warning me ahead of time that there was a waiting period, they were expecting me to sit in their waiting room with other people in these conditions for an estimated hour, even though my appointment was 5 minutes after arriving. This situation is unacceptable during the covid-19 sanitary crisis. I asked if I could leave with the molding since it clips on very easily and my bf is a mechanic (I could honestly install it myself in less than a minute after watching a YouTube video, it's 2 clips to push down) but I'm not allowed to install it myself because it's guaranteed. This was after they tried to make me say I damaged it myself so it wouldn't be covered.
The only time I had good service here was for the sale. After sale service is terrible. The service department tries to find ways to charge things the sales department says are included and the greeter and service clerk were rude every time I've spoken to them.
Service Exceptionnel. - siennaowner
Service 5 étoiles!
Dûe à des circonstances ils ont accèpté de prolonger ma garantie de 30 jrs sur mon véhicule acheté usagé pour compléter une réparation. Cette décision impliquait les vente et le service mais ils n'ont eu aucune hésitation. Leur travail sur 3 réparations, dont une majeure, (aucune détectable au moment de l'achat) est irréprochable. L'achat de mon prochain véhicule sera aussi de chez Carrefour 40-640 Toyota. Très satisfait!
Costumer feedback - NikolayBelev
This is one of the worst dealership ever, 14:30h in Friday, service department it's not working, when I asked why they didn't work, guy from sales department was been extremely rude. If I can, I gonna give them 0 stars !!!