Quebec Toyota Service Centres

When my 2004 LS460 hit 200kms I decided to change all... - clifford hecht

When my 2004 LS460 hit 200kms I decided to change all four shocks plus a few other little things that I wanted fixed. Just picked up my car today and I think my car drives as new as the day it left the showroom. Sure I could’ve brought my car to a regular mechanic shop that I also frequent but for a big job like shocks I know I made the right decision.

Very good service from all the team !! Dominique at the... - Bendo

Very good service from all the team !! Dominique at the front desk was just awsome and gave me a good update of my car reparation

J'ai fait un dépôt pour une voiture que je n'ai... - Rin

J'ai fait un dépôt pour une voiture que je n'ai finalement pas acheté pour des raisons personnelles. Je n'ai jamais signé quoi que ce soit, mais ils m'ont dit que le dépôt est non remboursable. J'avais 18 ans et aucune idée des procédures et ils en ont pris avantage. J'ai essayé de me faire rembourser, j'ai parlé à 3 employés et laissé plusieurs messages, jamais eu de réponse. Faites attention à votre argent!

Excellent service team very helpful friendly great... - Sergio.cafagna

Excellent service team very helpful friendly great service asked them to check something on the car and went to check it right away take care of clients.

Terrible service and unsafe environment for staff and... - GoodNeighbor

Terrible service and unsafe environment for staff and customers alike. This place is run by 'accidental' miscommunications and scams. Sanitary measures are barely there. They have plexiglass at the counter however no employees are wearing masks or visors, the small purell bottle on the counter is EMPTY and they don't seem to understand social distancing. The greeter entered my car without a mask and I didn't see him wash his hands before entering and was often at less than 6 ft. from me. I had an appointment to install a roof drip molding on my new corolla 2020 which takes less then 1 minute to install and should not require anyone sitting in my car. Without warning me ahead of time that there was a waiting period, they were expecting me to sit in their waiting room with other people in these conditions for an estimated hour, even though my appointment was 5 minutes after arriving. This situation is unacceptable during the covid-19 sanitary crisis. I asked if I could leave with the molding since it clips on very easily and my bf is a mechanic (I could honestly install it myself in less than a minute after watching a YouTube video, it's 2 clips to push down) but I'm not allowed to install it myself because it's guaranteed. This was after they tried to make me say I damaged it myself so it wouldn't be covered. The only time I had good service here was for the sale. After sale service is terrible. The service department tries to find ways to charge things the sales department says are included and the greeter and service clerk were rude every time I've spoken to them.

I needed a part and I have called many Toyota dealers and... - Sri Vigneswaran

I needed a part and I have called many Toyota dealers and only Alix Toyota had it! I called in and reserved the part! When I showed up the part was ready to pickup gave me ideas how to install properly! I am very happy with their customer service

Service Exceptionnel. - siennaowner

Service 5 étoiles! Dûe à des circonstances ils ont accèpté de prolonger ma garantie de 30 jrs sur mon véhicule acheté usagé pour compléter une réparation. Cette décision impliquait les vente et le service mais ils n'ont eu aucune hésitation. Leur travail sur 3 réparations, dont une majeure, (aucune détectable au moment de l'achat) est irréprochable. L'achat de mon prochain véhicule sera aussi de chez Carrefour 40-640 Toyota. Très satisfait!

They don't want your business! - cpf

I moved to Montreal from Toronto this past year and was surprised to find a Toyota dealership in my neighbourhood here on the plateau. Tried to obtain an appointment but was bounced around these automated emails for two weeks...every time an apology was issued with the promise that someone from the service department would call me to schedule my service. I gave up.

Costumer feedback - NikolayBelev

This is one of the worst dealership ever, 14:30h in Friday, service department it's not working, when I asked why they didn't work, guy from sales department was been extremely rude. If I can, I gonna give them 0 stars !!!

Since a few years, I was suspecting them to exaggerate... - d.rochefort

Since a few years, I was suspecting them to exaggerate mechanical problems with my Toyota Echo 2003… but I never had a chance to double check and let them do the job they were reporting… since today: They reported the need to change a Ball Joint, Link Kits, the Coolant Pump & the rear pads… 1200$ ! I was very skeptical, so I asked my friend, my preferred Alignment Mechanic to double check. Here’s the diagnostic: -ABSOLUTLY no problem with both Ball Joint! -No problem with the Link Kits! -Break pads will need to be changed… in 6 months… and half the price (The Alignment Mechanic will charge me 178$... the regular price to change Rear Pads & Drums… since Toyota Duval charges 150$ for a rear pad change only!) He didn’t check the dripping Coolant Pump, as they are alignment specialists. Actually, I will check it out myself as I never saw any dripping from my car! For sure, I will NEVER thrust Toyota Duval again!