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Bon service le service demander etait sur une base... - Mkunst
Bon service le service demander etait sur une base d’urgence et chomedey toyota m’a trouve une place. Ils m’ ont tenu au courant a toutes les etapes du service
Customer Service is good, I could have given a 5 Star... - alicepanado
Customer Service is good, I could have given a 5 Star rating. I expected the car to be washed as I always do get when I visit Spinelli Point-Claire, but was
not done at all. The vehicle was checked and seems to have fixed the issues, will see.
Regarding Genevieve Perreault, the saleswoman who sold me... - Jeannine
Regarding Genevieve Perreault, the saleswoman who sold me a new 2021 Toyota 4RUNNER: friendly, warm, efficient, always got back to me immediately, extremely patient with me, answered all my many many questions with grace and solid information, trustworthy, transparent with cost information, down-to-earth, willing to discuss in detail both the car and the financing. Loved working with her. Thank you, Genevieve.
The 4Runner is stunningly beautiful. Feels safe and strong. Makes me happy to get in it. Drives like a dream.
My 3rd Toyota. Same dealership. Way to go!
Clear, precise and effective - Whitesnake
Just a good service experience with them, as always. Nothing bad to say, they work efficiently and everything is clean. Customer service explains to you what needs to be done.
I have been driving Toyota for a while now and have been... - Sri Vigneswaran
I have been driving Toyota for a while now and have been to many Toyota dealership since 2018 I am going to Vimont Toyota even I have another Toyota dealer close to me! The new car buying expensive and their service is exceptional! They don’t play games when you bring a car for diagnosis! I have been always when I went there!
J'ai fait un dépôt pour une voiture que je n'ai... - Rin
J'ai fait un dépôt pour une voiture que je n'ai finalement pas acheté pour des raisons personnelles. Je n'ai jamais signé quoi que ce soit, mais ils m'ont dit que le dépôt est non remboursable. J'avais 18 ans et aucune idée des procédures et ils en ont pris avantage. J'ai essayé de me faire rembourser, j'ai parlé à 3 employés et laissé plusieurs messages, jamais eu de réponse. Faites attention à votre argent!
I needed a part and I have called many Toyota dealers and... - Sri Vigneswaran
I needed a part and I have called many Toyota dealers and only Alix Toyota had it! I called in and reserved the part! When I showed up the part was ready to pickup gave me ideas how to install properly! I am very happy with their customer service
They don't want your business! - cpf
I moved to Montreal from Toronto this past year and was surprised to find a Toyota dealership in my neighbourhood here on the plateau. Tried to obtain an appointment but was bounced around these automated emails for two weeks...every time an apology was issued with the promise that someone from the service department would call me to schedule my service. I gave up.
BEWARE: Scammers!Don't go here they will damage your... - Knight 32
Don't go here they will damage your vehicle due to incompetence and try and give you a much bigger bill! In my 20 years dealing with Toyota I've never been treated or insulted like that! Toyota should revoke their dealership!
unorganized, bad costumer relation. - Adriana
I went in for a recall repair and was told before making the appointment that the part is ordered for a smooth repair, and given a length of time of said repair. I arrived, left my car, and was called 15 minutes later telling me they have no part for the recall that THEY initiated. I wasted a morning, and I was given lame excuses. The manager hid cowardly behind his receptionist, yelling out commands to her instead of meeting me and taking responsibility . Jean- Marc Strati, the manager, very unfriendly. unprofessional and definitely not recommended by me to anyone. It's not the first time I have issues with this dealership. They are dishonest and cut corners. VERY disappointing.
Terrible Customer Service - Carguy
I have been the client for more than a decade, but recently the quality of the customer service is not as it was used to be...Be careful when you book a service visit, if the customer service quality is not good anymore....
After so many back and foward for the last year still... - Client
After so many back and foward for the last year still have the same problem of a skwiking sound on the weel of my 2018 4runner
Terrible service and unsafe environment for staff and... - GoodNeighbor
Terrible service and unsafe environment for staff and customers alike. This place is run by 'accidental' miscommunications and scams.
Sanitary measures are barely there. They have plexiglass at the counter however no employees are wearing masks or visors, the small purell bottle on the counter is EMPTY and they don't seem to understand social distancing. The greeter entered my car without a mask and I didn't see him wash his hands before entering and was often at less than 6 ft. from me. I had an appointment to install a roof drip molding on my new corolla 2020 which takes less then 1 minute to install and should not require anyone sitting in my car. Without warning me ahead of time that there was a waiting period, they were expecting me to sit in their waiting room with other people in these conditions for an estimated hour, even though my appointment was 5 minutes after arriving. This situation is unacceptable during the covid-19 sanitary crisis. I asked if I could leave with the molding since it clips on very easily and my bf is a mechanic (I could honestly install it myself in less than a minute after watching a YouTube video, it's 2 clips to push down) but I'm not allowed to install it myself because it's guaranteed. This was after they tried to make me say I damaged it myself so it wouldn't be covered.
The only time I had good service here was for the sale. After sale service is terrible. The service department tries to find ways to charge things the sales department says are included and the greeter and service clerk were rude every time I've spoken to them.
Service Exceptionnel. - siennaowner
Service 5 étoiles!
Dûe à des circonstances ils ont accèpté de prolonger ma garantie de 30 jrs sur mon véhicule acheté usagé pour compléter une réparation. Cette décision impliquait les vente et le service mais ils n'ont eu aucune hésitation. Leur travail sur 3 réparations, dont une majeure, (aucune détectable au moment de l'achat) est irréprochable. L'achat de mon prochain véhicule sera aussi de chez Carrefour 40-640 Toyota. Très satisfait!
Costumer feedback - NikolayBelev
This is one of the worst dealership ever, 14:30h in Friday, service department it's not working, when I asked why they didn't work, guy from sales department was been extremely rude. If I can, I gonna give them 0 stars !!!