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Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Above and Beyond Service - Lisa
Recently I had my car into White Oak's Collision Centre for a repair. Was in a minor accident with my vehicle late on Friday afternoon. Called White Oak's Collision Centre at about 4:45pm (they close at 5pm) - Tom answered the phone. After a brief conversation I said I would leave my home right away and hopefully would get there in about 5 minutes. Tom said no problem, don't hurry, I don't mind waiting - and so Tom waited, looked my car over and provided me an estimate, we finished up about 5:30pm. Some may say so what's a half hour - I say it is excellent customer service by a professional, caring and compassionate person especially on a Friday after a long week. So they ordered the necessary parts, I brought my car in and was given a ride by a lovely gentleman to the car rental company - so charming and easy to talk to. The repairs to my car were flawless - my car looks new again. The service provided me by Tom was excellent - above and beyond and all the staff were friendly and helpful whether I was there in person or on the phone. I would highly recommend White Oak's Collision Centre.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Motorhome Thermosatproblem - NotHappy
Bought a $100,000 new motor home from them. Still under warranty. Thermostat causes furnace to on by itself. Tilbury RV replaced the thermostat.. I'll test it and see if the problem is fixed.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!