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Had my Ford Focus in for a minor collision repair. Staff... - zilla56
Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service.
Five Star Rating!!
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
Service - Leo44
I scheduled an appointment for the truck to come in for service on Monday at 10 am.
Thinking i would get a call on Tuesday , explaining what problems needed to get fixed on the truck.
I had to call them on Wednesday , and they still had not looked at my truck !! No idea why i set up an appointment.
I ended up picking up my truck on Thursday
I needed to work , lost 4 days of work , and the truck is still not fixed. All i got was a report on Thursday ( $350 ) for a 10 min job !!! after i had to call them all the time
They asked me bring my truck back to fix it , after i work a few days.
. I will never go there again !!! Awful service !!!
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.