13 Nova Scotia Toyota Service Centres

Double dipping and overcharging - Matrix person

2011 Toyota brakes were deemed fine by this dealer last October when I was charged $275 for oil change plus "preventative maintenance package"- They had the nerve and got away with charging an extra $30 to replace the air cabin filter. July 2015 - Less than 20,000 km later- Brakes now noisy and needed service. OK- Came in as well for oil change. Now told needed complete new front brakes and rears as well. Gave an estimate of $1100. Declined the work to get a second opinion but got charged $94 for oil change and brake "inspection". Went over immediately to CDN tire, where they said only rear pads needed. Total Cost $ 235 and got them done. Amherst Toyota, do you get my point ? No wonder the one-star rating. Very disappointing this sole Toyota dealership in this region feels the need to gouge and mislead the very same people and community they purport to serve.

My 2021 Tacoma TRD Sport (manual) developed an engine - Ticked off

My 2021 Tacoma TRD Sport (manual) developed an engine misfire after nearly a year of ownership from new. Under load, the valves could be heard chattering and the engine would shake while idling. It basically worked miserably, and returned 15 mpg!A little over a year later back and forth to the dealer, Anchor Toyota could not resolve the issue. Seriously? Toyota trained technicians? I contacted Toyota Canada, and I might have well just talked to a brick wall. After dealing with Toyota telephone operators, who kept referring me back to the dealership, I asked to speak to someone with some “authority”. I was contacted by Amanda Myers, who advised me that she worked in the Presidents office. (Questionable, personal opinion) After discussing my issues with the truck, the only response I received were endless scripted “I’m sorry, there’s nothing we can do”. I was advised to take the truck to another dealership at my expense! The only thing coming out of Toyota Canada mouths is what makes the grass grow green. A two year old truck under full warranty and I have to pay out of pocket? What has happened to this company? Absolutely NO customer care anymore. It’s like dealing with General Motors, maybe worse. I have posted a letter to Toyota Japan, but have yet to get a reply. Maybe the parent company can help, but I’m very doubtful. Thanks Anchor Toyota ( Steele Auto Group) and Toyota Canada for wasting my time and money. Much appreciated.

Worst customer service for dealerships in the valley.... - Llyod S

Worst customer service for dealerships in the valley. Service manager, Greg, was arrogant and rude. Wouldn't waste my time or money here. Too bad they are giving Toyota a bad name

I would have given no stars if this had been possible. - capergirl88

I would have given no stars if this had been possible. I went to this dealership on Dec 27/23 to have an oil change completed. After a 2 hour wait and nasty conversation between myself and the service manager, I have determined that this dealership is more about insulting customers rather than providing them with good customer service. Honestly, I have purchased 4 vehicles from this dealership over the last number of years and I totally regret this. I will never buy from them again. I am not saying I will never buy Toyota again, as I have been loyal to this company for over 25 years and continue to feel the vehicle is well built but O'Regan's Dartmouth is a huge disappointment.

Working with Ryan was awesome he keep me up to date on - metchieboo

Working with Ryan was awesome he keep me up to date on when my car will arrive, order in April and pick up my Rav4 in June. I would recommend him if you ever need a new car.

Very good - tacoma

I went to pick up tires and rims but was unable to pay for them due to a power outage at the Dealership, the Parts manager called me later in the day and got my credit card number and then he delivered the tires to my house, excellent service.

I went in for an oil change which is usually about $50. ... - Mustgoplaces

I went in for an oil change which is usually about $50. The total cost was $100, because they upgraded the oil to the most expensive they had with out asking for my consent. They told me that the truck needed a water pump and it would cost $212 to replace it. I had to ask the owner of the truck and said. I would get back to them. when I made the service date I confirmed the price was $212 installed they confirmed. The total bill was almost $492. The service manager Donna Dion, talked to the owner Gordon Muise, then asked me for my keys to check the vin number on the truck, walked to the door turned around and waled over to me and informed me that the owner said that I was to pay the or they were going to keep my truck. I asked Donna Dion if I could talk to the owner and she said " Gordon Muise does not to be bothered with you. They never apologized for their error in the quote, or for lying to me in order to get my keys. This is not what I would call good customer service, or a good dealership. The other people in the waiting area were unhappy with the customer service and said they were going to get their warrantee work done elsewhere next time. If you get work done here expect to pay more than the quote, and bring extra keys. You probably will not be happy, and the owner probably won't want to be bothered with you either.