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Was disappointed in the service & they made it better - Patricia40
My vehicle was suppose to get in yesterday for its booked appointment, I was upset when i was advised in the afternoon that they had no time to fit me in. I had dropped my vehicle off there in the early a.m. and was late for work after getting their shuttle to work. The shuttle advised that I wouldn't be able to get a ride back from work to pick up my vehicle 4pm or after which I work until 5. So i had to find a drive to go pickup my vehicle after work yesterday. Now how they fixed it. The service manager contacted me and promised me they would get my vehicle in for sure today and so i wouldn't be late for work for a second day they would get me a cab to work. Before even arriving at the dealership this morning the manger called me to make sure I was coming to drop off my vehicle and to make sure they didn't miss my vehicle being dropped off earlier. They called me a cab as soon as i dropped it off to work and gave me a taxi chit to get me to work on time. I had a call in less then 30 minutes with quote work to be done on my vehicle. They have definitely satisfied me and I was very thankful for their understanding of my frustration yesterday.
Customer service - vehicle repair - Happy Customer
After nine years of relatively no issues with my 2010 Dodge Journey, a major repair was required. That morning I drove into the dealership and explained the issues that I had been having with my vehicle and asked them to check it. Chris from the Service Department phoned me a few hours later with the news. Yes, it was not good news! The part that would be required had to be ordered in and would take approximately a week and a half, then approximately five hours to install. I asked Chris if it was possible to have a loaner vehicle while my car had been in the shop. Chris took my request to the General Manager, Trevor Battist and Trevor approved a loaner. I feel that I received excellent customer service! Thank you both Chris and Trevor for your help!
Every time I took it there to get my van fixed something... - Dodges are junk
Every time I took it there to get my van fixed something else broke when I got it back
Had distributor fixed- gas line broke
Had front seals down back one was leaking after I was told it was fine
Now more serious had the rear main seal fixed got it back took it for a long drive horrible sound coming from the rear wheels
Both wheel bearings and spindles now this was the worst time driving a van the left rear wheel was coming off
Now tom is good guy the rest well I won't be returning to this place
My son purchased his first car, a 2016 Jeep Sierra in... - nomorejeep
My son purchased his first car, a 2016 Jeep Sierra in late November. We took it for the usual test drive where the car worked flawlessly...with one exception...during the test drive, the anti-slip and anti-lock break light indicator lights flashed on. Saunders agreed that the issue would be rectified and a purchase agreement for approx. $30,000.00 was agreed to.
On the day of pick-up, the salesperson said that the problem had been addressed. The lights flashed on briefly on the way home and afterwards they would flash on every time it was damp out ( all December). Eventually, the lights came on and would no longer go out. In this time, less than 1000km of mileage had been added to the odometer. The Jeep has not been mistreated nor used in four-wheel drive...it is, essentially, the same as when it left th Saunders lot.....except for the defective ABS and Anti-Skid systems!
My son contacted Saunders and was told that they were not responsible and would not repair this issue. The fact the problem existed when the Jeep was purchased, was reported, and was supposedly repaired at the time of purchase does not make an iota of difference to the fine folks at Saunders.
A great first-time purchasing experience has been ruined by folks who obviously care about selling product but would rather not be bothered by those burdened with defective vehicles.....I guess its a lesson learned about the automotive industry...especially Saunders Motors.
He'll go elsewhere for service and will tell everyone about the poor service received.
No stars are warrented or received.
Steve Theriault...the disappointed father of a dissapointed son.
if you want to get robbed and taken advantage of you're... - BeenRobbed
if you want to get robbed and taken advantage of you're in the right place. Service prices are ridiculous it will be better for you to get rob rather than going there, techs are rude and they are not client friendly at all be aware go somewhere else or be a part of the ever-growing people having issues and problem
Enough! - Thomas Everett
Took my car in for a cracked flexplate, they kept the car for a good 3 weeks telling me it would constantly be done, eventually it was they admitted they broke a bolt off my axel plate into the engine block but claimed it wasn't their fault as it was cross threaded, Umm? You would have to remove the bolt completely to tell that so this is/was an assumption and they just applied to much force and broke it. After they told me this I needed to sign a waiver saying my car was unsafe for the road and I would not hold them liable for anything that could happen accidents etc, it's been 3 weeks since I got my car back and now my axel seal is leaking transmission fluid as they just slammed the car back together in a hurry. I called the owner Mike Allen and told him my problem "why did you bring that car here anyways" was one of his responses
Usless incompetent dealership stay far away
Horrific treatment by the Service Manager Brett Sullivan - Stacey
Total disrespect for customers who do not purpose their vehicles there. I love my Jeep but extremely disappointed with the treatment I received. But speaking with numerous people this is not an isolated incident
great service and sales - captain Dave
have lived in Nova Scotia for the past 12 years and have always taken in Vans to them for all repaid and service . They are very friendly and have always had my needs carried for . Prices are within the norm. Good people to talk to and deal with.
Well done Connell Chrysler
Don't Give a Care about Customer Service - Mowgs1999
I had an appointment today for warranty work as the heater only runs full tilt or off and its the dead of winter, Jeep is about 8 months new. Called ahead to see if they are rescheduling and/or on time as there is a huge storm and I'm coming from out of town. Nope, not rescheduling and on time.
The baby is sick and has to be dropped off with my wife at work for what I assume is half an hour to an hour. (we have no family here) I get to Jeep, no issues, sign in and wait...and wait...and wait. 45 min later I see it sitting outside so I figure its been done and its pay up time. I ask the attendant who I have to flag down and make eye contact with before he decides to notice me. He comes over and says no, it hasn't even been put in the garage because they are short a mechanic. I explain my predicament and that I am from out of town and trying to beat the storm rolling in. He says it should go in, in a few minutes. 15 minutes later it goes in but no one is working on it. One and a half hours past my appointment time they have not looked at my vehicle. I get a female attendants attention and tell her we cannot wait any longer. My wife cannot have the baby at work anymore and the storm is currently rolling in. I have to drive a half hour home with our baby in this. She rolls her eyes and says well its in the shop why would you take it now? Like I'm an idiot for not having it looked at now. Its been in the shop half an hour with NOTHING done and an hour previous outside. I called ahead!!! I asked if they were on time, I did my due diligence. They were super rude and unhelpful and ZERO apologies other than talking down to me like I was a simpleton for not staying longer.
Un-freaking believably poor and rude service. I left, no work done. STILL have to go back to this xxxx place and drove home in a crazy storm.
Thanks for absolutely nothing.