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Auto Service -Poor Service - Poor Customer Relations... - Previously Loyal to Honda
Auto Service -
Poor Service - Poor Customer Relations
2017 Civic with chronic air conditioning issues - warranty covered
First call, part not available, advisor didn’t run VIN to determine proper parts required. A call to Honda Canada was required to clarify part in stock.
Visit to dealership for diagnosis - service advisor informed that a/c repaired but later found that a compressor needed, part on order.
No loaner cars, get a rental at my own cost.
Contact Honda Canada - Honda Plus would not normally cover rental -refer back to Dealer for consideration to pay rental (goodwill) Service Manager declined
Spoke with General Manager - he indicated that they called Honda Canada and later discovered they had not attempted to contact . Refused rental
Requested a copy of my work order. After long delay was advised that Civic did not need a compressor at all.
Did I ever really need a compressor??
General manager advised that inconvenience for manufacturers defect is the customers problem.
Not professional. Not respectful.
Worst Dealership I have ever dealt with in my life.... - Disgusted
Worst Dealership I have ever dealt with in my life. Dishonest sales manager, poor customer service when there is a problem and ethics are right out the door. Last purchase from this dealership.
These reviews must be written by Honda employees. This... - yankees.suck
These reviews must be written by Honda employees. This service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. Total garbage.
I have purchased a brand new 2016 Honda Odyssey and the... - Not Impressed
I have purchased a brand new 2016 Honda Odyssey and the driver side sliding door cable snapped after 4 years.
I then contacted Honda Canada to let them know how dissatisfied since the cable is clearly not strong enough and does not have protection against corrosion. Regardless, Honda Canada was willing to help with this issue. All I needed was a report from a Honda technician. I called Portland St. Honda and they could not take my vehicle until 21 Dec. So I called the Service Manager twice to further discuss the issue. He never bothered to call me back. I then stopped at the dealership and asked to speak with the Service Manager. He never got out of his office to come and talk to me. I was baffled.
That speaks volume to me. So I calmly told the service department employee that I was very disappointed about this and for the fact that we have purchased our last 2 vehicles at that dealership. Honda is a reliable brand, no questions about it but the service afterwards leaves room for improvement.
The Worst I Have Dealt With In 13 Years!!! - FUHonda
I could go on and on. But long stories short. They would not honor my extended warranty for rediculous reasons. On three occasions. One occasion, I even got the car home and my trunk liner was still tore apart, and their tools were still inside. On another occasion. They could not even perform the work I was scheduled for. This was my first Honda. And my last. I even contacted management without a response. This dealer is NOT interested in making the customer happy. They care about $$$. That is all. That can be said about all dealers YES. But I also work with someone who has received the same kind of treatment there. Even my salesperson would not help me out when I was being railroaded by the service department. I have a dash cam in my car. And it recorded them standing around in the shop. When they said they had no time. I caught them bad mouthing myself and another customer. And they once charged me 30mins labor for replacing a clip that broke in my dash. They actually only spent 5mins on it. I will stop here. But there are other things I could list. Bottom line. Avoid Port Honda. I hope others will share their experiences here about them as well.
I should also add. That just after I purchased my new car there. I purchased 4 extra performance wheels. Had them install new tires on them. All 4 brand new wheels were damaged. Clearly. And could not be missed. It shows the intelligence level of the techs there. Idk about you. But if I were installing brand new tires on brand new wheels. And the machine ruined the first wheel? I would stop. And not do the other 3. I had to fight to get them replaced. (First they wasted money trying to resurface them)