I hate to say that after 8 years as a loyal customer, I... - Diane
I hate to say that after 8 years as a loyal customer, I will be giving Portland Street Honda a "zero star" rating. I expect my dealership to take the good and the bad, not just take the good and not take accountability for their bad mistakes. Prior to this incident, my Pilot has only been serviced by this dealership. At this particular servicing, my vehicle's engine was revving and taking a bit to switch gears. I brought it in and they said it needed a switch, so I paid to have the work completed. A week or so later, I had to call back with the same issue. They then told me it was difficult to find the problem but they felt it either needed a new "mother" board linked to the transmission or a new battery.. They recommended the battery as the board never goes. Taking their recommendation, I had them replace the battery. A week or so later, the problem was still there and getting worse so instead of bringing to them again to "not" fix the problem and potentially fix something else, I brought to another mechanic who very quickly assessed it was the flange that connected the catalytic converter, the exhaust pipe rusted out. He fixed it and my pilot is running perfectly. SO why is Portland Street Honda getting ZERO STARS? It's not because I believe they fixed items on my vehicle that I believe were not the issue... BUT because after calling and speaking with the service manager, HE had the gull to tell me I likely had three different things wrong with my vehicle at the same time, and that none of this was related.. So in my opinion, it is no good supporting a dealership that doesn't care about loyally, only wants your money and takes no accountability for maybe being wrong.. I never asked for my money back as new parts are on my vehicle, but I did ask for the labour credit for the labour I was charged. I think that was more than reasonable given they made mistakes and I felt a labour credit should be of no consequence to them. Well, I was wrong, apparently the few hours of labour credit and Honda being "right" was worth more than continuing to service my vehicle and future vehicles. I will never support the dealership or give a good recommendation in the future. If you go online, Portland Street Honda gets almost five stars from a service prospective. Prior to a month ago, I would have given them a high rating as well but it only takes one time to show true colours and treat people disrespectfully for a five star to go to zero star.
Read More