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Auto Service -Poor Service - Poor Customer Relations... - Previously Loyal to Honda
Auto Service -
Poor Service - Poor Customer Relations
2017 Civic with chronic air conditioning issues - warranty covered
First call, part not available, advisor didn’t run VIN to determine proper parts required. A call to Honda Canada was required to clarify part in stock.
Visit to dealership for diagnosis - service advisor informed that a/c repaired but later found that a compressor needed, part on order.
No loaner cars, get a rental at my own cost.
Contact Honda Canada - Honda Plus would not normally cover rental -refer back to Dealer for consideration to pay rental (goodwill) Service Manager declined
Spoke with General Manager - he indicated that they called Honda Canada and later discovered they had not attempted to contact . Refused rental
Requested a copy of my work order. After long delay was advised that Civic did not need a compressor at all.
Did I ever really need a compressor??
General manager advised that inconvenience for manufacturers defect is the customers problem.
Not professional. Not respectful.
Worst Dealership I have ever dealt with in my life.... - Disgusted
Worst Dealership I have ever dealt with in my life. Dishonest sales manager, poor customer service when there is a problem and ethics are right out the door. Last purchase from this dealership.
I will never purchase another car at this location... - Dawn
I will never purchase another car at this location because if it has to be serviced there for anything under warranty or serviced at all you might as well forget it. The guy I purchased it from was great (Rick ?) and very helpful. Then I had to have it serviced but was still under warranty. I bought the car in July and around October I noticed when the fan was on the front window it just screamed (kind of like when you were kids and put playing cards in your bicycle spokes only 10 times louder) because it goes right to high when you put it on. I finally called the service department in December to have it fixed and made an appointment for 11:45 am. I dropped the car off the night before because I am a 40 minute drive away and I didn’t want to fight morning traffic. I went back the next day to get it at 3:30 because I had to be somewhere at 4:30 and they told me it hadn’t been taken in yet. I was not a happy camper and told them my appointment was for 11:45am and they proceeded to tell me that because it was a drop off and I wasn’t here waiting for it the technicians take the vehicles that have customers in the waiting room. So I asked why they take appointments because it’s quite obvious it was like I didn’t have one or need one. I told them to give me my keys even though the guy at the desk said I was next in line haha and he gave me a card and said to call them and let them know when I was coming back and they would make sure I got in right away. I couldn’t get back in until January so again I dropped it off the night before and the next day I picked it up and they told me that the technician couldn’t find anything when he ran the diagnostics on it but he did hear it and his higher powers told him to just replace the motor in the fan. As usual nothing was done that day either and they said they would let me know when the part comes in. They texted me and 2 days later I dropped it off again the night before and I told them I needed by a certain time and it was ready but this time the service desk told me that they replaced the motor but when they got it back out to the parking lot it was doing it again so they took it back in and again ran the diagnostics on it and found nothing. I was so mad at this point that I took the car and left and called them the next day. I didn’t hear anything back from them for 2 weeks when they texted me and said their techline told them to replace the whole HVAC system and that it was ordered but no ETA at the moment and that I will get a call when it arrives. Well that was January 29th of 2021 and March 16th I still hadn’t heard back from them so I texted them and said it’s been a month and a half and just wondering if the part arrived yet. Two days later I get a phone call and look and that, the part is there so I make another appointment because they said they would have to have it for maybe a day and a half and I said that was fine that I would drop it off the night before again. The appointment was for a Wednesday and Thursday I get a call saying that the HVAC was done but while the technician was fixing it she noticed the brake light switch was broken but was not sure if she did it while fixing the HVAC but they would go good for it. Good thing cause it wasn’t broken before I took it there. Now they have to order a part to fix the switch and now I can’t get my car until Friday. I pick up my car on Friday and didn’t notice until I got home that their was a piece of my car laying on the floor in the back behind the drivers seat. I took a picture and sent it to them and expressed my dissatisfaction and they texted me and apologized and said it looks like the tech made a mistake (DO YOU THINK) and could I bring it back Monday or whatever day is good for me. I was ready to chew nails by now as you can imagine. After telling her that I can bring it in on Monday but I only have 2 hours between 12pm and 2pm I realized that this whole ordeal cost me almost 7 hours of driving there and back. I also had to get back and forth to work during all of this.
I usually deal with Portland street Honda and have for many years and never had a problem and will be going back to them.
So I still have to go back and we will see how that goes. You would think they would be polite and send a tech to me but not so.
The Worst I Have Dealt With In 13 Years!!! - FUHonda
I could go on and on. But long stories short. They would not honor my extended warranty for rediculous reasons. On three occasions. One occasion, I even got the car home and my trunk liner was still tore apart, and their tools were still inside. On another occasion. They could not even perform the work I was scheduled for. This was my first Honda. And my last. I even contacted management without a response. This dealer is NOT interested in making the customer happy. They care about $$$. That is all. That can be said about all dealers YES. But I also work with someone who has received the same kind of treatment there. Even my salesperson would not help me out when I was being railroaded by the service department. I have a dash cam in my car. And it recorded them standing around in the shop. When they said they had no time. I caught them bad mouthing myself and another customer. And they once charged me 30mins labor for replacing a clip that broke in my dash. They actually only spent 5mins on it. I will stop here. But there are other things I could list. Bottom line. Avoid Port Honda. I hope others will share their experiences here about them as well.
I should also add. That just after I purchased my new car there. I purchased 4 extra performance wheels. Had them install new tires on them. All 4 brand new wheels were damaged. Clearly. And could not be missed. It shows the intelligence level of the techs there. Idk about you. But if I were installing brand new tires on brand new wheels. And the machine ruined the first wheel? I would stop. And not do the other 3. I had to fight to get them replaced. (First they wasted money trying to resurface them)
I have purchased a brand new 2016 Honda Odyssey and the... - Not Impressed
I have purchased a brand new 2016 Honda Odyssey and the driver side sliding door cable snapped after 4 years.
I then contacted Honda Canada to let them know how dissatisfied since the cable is clearly not strong enough and does not have protection against corrosion. Regardless, Honda Canada was willing to help with this issue. All I needed was a report from a Honda technician. I called Portland St. Honda and they could not take my vehicle until 21 Dec. So I called the Service Manager twice to further discuss the issue. He never bothered to call me back. I then stopped at the dealership and asked to speak with the Service Manager. He never got out of his office to come and talk to me. I was baffled.
That speaks volume to me. So I calmly told the service department employee that I was very disappointed about this and for the fact that we have purchased our last 2 vehicles at that dealership. Honda is a reliable brand, no questions about it but the service afterwards leaves room for improvement.