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While the vehicle is great, and the sales department is... - Cathy Ryall
While the vehicle is great, and the sales department is great, the service department never fails to disappoint. I'm thinking Portland might be the next avenue.
This time, I foolishly accepted a service package with my new 2021 CRV, and so it came time to swap my all season tires for winters (2 near end of life, and 2 new)., They took 2 hrs to install the 4 tires, then informed me that two needed to be removed and replaced, and that it would take another 2 hrs to do this. I asked for my keys and asked which tires needed to be swapped, (with intentions of getting a competent company to do the work), when they informed me that they put the two oldest tires on the same side (drivers side) and put the newer tires on the passenger side...who does this? Now I need to have them taken off and paired back and front... I have myself to blame, as I've known for 10 years that this is the area where this store always fails. Shame on me for being tricked into buying another maintenance package.
Auto Service -Poor Service - Poor Customer Relations... - Previously Loyal to Honda
Auto Service -
Poor Service - Poor Customer Relations
2017 Civic with chronic air conditioning issues - warranty covered
First call, part not available, advisor didn’t run VIN to determine proper parts required. A call to Honda Canada was required to clarify part in stock.
Visit to dealership for diagnosis - service advisor informed that a/c repaired but later found that a compressor needed, part on order.
No loaner cars, get a rental at my own cost.
Contact Honda Canada - Honda Plus would not normally cover rental -refer back to Dealer for consideration to pay rental (goodwill) Service Manager declined
Spoke with General Manager - he indicated that they called Honda Canada and later discovered they had not attempted to contact . Refused rental
Requested a copy of my work order. After long delay was advised that Civic did not need a compressor at all.
Did I ever really need a compressor??
General manager advised that inconvenience for manufacturers defect is the customers problem.
Not professional. Not respectful.
Worst Dealership I have ever dealt with in my life.... - Disgusted
Worst Dealership I have ever dealt with in my life. Dishonest sales manager, poor customer service when there is a problem and ethics are right out the door. Last purchase from this dealership.
The Worst I Have Dealt With In 13 Years!!! - FUHonda
I could go on and on. But long stories short. They would not honor my extended warranty for rediculous reasons. On three occasions. One occasion, I even got the car home and my trunk liner was still tore apart, and their tools were still inside. On another occasion. They could not even perform the work I was scheduled for. This was my first Honda. And my last. I even contacted management without a response. This dealer is NOT interested in making the customer happy. They care about $$$. That is all. That can be said about all dealers YES. But I also work with someone who has received the same kind of treatment there. Even my salesperson would not help me out when I was being railroaded by the service department. I have a dash cam in my car. And it recorded them standing around in the shop. When they said they had no time. I caught them bad mouthing myself and another customer. And they once charged me 30mins labor for replacing a clip that broke in my dash. They actually only spent 5mins on it. I will stop here. But there are other things I could list. Bottom line. Avoid Port Honda. I hope others will share their experiences here about them as well.
I should also add. That just after I purchased my new car there. I purchased 4 extra performance wheels. Had them install new tires on them. All 4 brand new wheels were damaged. Clearly. And could not be missed. It shows the intelligence level of the techs there. Idk about you. But if I were installing brand new tires on brand new wheels. And the machine ruined the first wheel? I would stop. And not do the other 3. I had to fight to get them replaced. (First they wasted money trying to resurface them)
I hate to say that after 8 years as a loyal customer, I... - Diane
I hate to say that after 8 years as a loyal customer, I will be giving Portland Street Honda a "zero star" rating. I expect my dealership to take the good and the bad, not just take the good and not take accountability for their bad mistakes. Prior to this incident, my Pilot has only been serviced by this dealership. At this particular servicing, my vehicle's engine was revving and taking a bit to switch gears. I brought it in and they said it needed a switch, so I paid to have the work completed. A week or so later, I had to call back with the same issue. They then told me it was difficult to find the problem but they felt it either needed a new "mother" board linked to the transmission or a new battery.. They recommended the battery as the board never goes. Taking their recommendation, I had them replace the battery. A week or so later, the problem was still there and getting worse so instead of bringing to them again to "not" fix the problem and potentially fix something else, I brought to another mechanic who very quickly assessed it was the flange that connected the catalytic converter, the exhaust pipe rusted out. He fixed it and my pilot is running perfectly. SO why is Portland Street Honda getting ZERO STARS? It's not because I believe they fixed items on my vehicle that I believe were not the issue... BUT because after calling and speaking with the service manager, HE had the gull to tell me I likely had three different things wrong with my vehicle at the same time, and that none of this was related.. So in my opinion, it is no good supporting a dealership that doesn't care about loyally, only wants your money and takes no accountability for maybe being wrong.. I never asked for my money back as new parts are on my vehicle, but I did ask for the labour credit for the labour I was charged. I think that was more than reasonable given they made mistakes and I felt a labour credit should be of no consequence to them. Well, I was wrong, apparently the few hours of labour credit and Honda being "right" was worth more than continuing to service my vehicle and future vehicles. I will never support the dealership or give a good recommendation in the future. If you go online, Portland Street Honda gets almost five stars from a service prospective. Prior to a month ago, I would have given them a high rating as well but it only takes one time to show true colours and treat people disrespectfully for a five star to go to zero star.