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Run away - Lili193
This is the 3rd that I had to come to that garage and 3rd time they tell me a price on the phone and the bill triple at the end.
I came (hopefully for the last time) today and specifically asked to know the FULL price before working on my car.
The lady annonced me 300$ and when I came tonight the bille was over 800$!
I am done with them, they rob you and give you an attitude that you should know what you are going to pay. Insulting!
Platinum sheild Protection module - JeffNf
Brought vehicle to the dealer to get platinum shield protection module checked as light was not on. They checked the issue and said the module needs to be replaced. It could not be done that day because it had to be approved by the manufacturer of the module. I live 500 kms from dealer and when I purchased the vehicle I was told there is a local garage in my community that does minor warranty repair for them. Asked if they could send module out and get local garage to install. Service manager said this cannot be done because the local garage has never installed one and pictures would need to be taken. The work involved consists of plugging the module in to an electrical plug and mounting on a strip of Velcro. Doesn't get much minor than that. In regard to pictures I would think this could be done by almost anyone. This is the second one I had to get replaced in 5 years and the dealer installed and checked the wiring twice now. will not purchase here again.
won't stand by what they sell when it comes to service - dodgeram76
Bought a 2015 ram 1500 sport from Lakeview with a Procomp 6" suspension lift kit and aftermarket wheels and tires. deal wasn't the greatest but I wanted the truck so I decided to go ahead and buy it.
3 months later, warranty work was required. Lakeview flagged my truck (A TRUCK THEY SOLD ME) with Chrysler Canada and got a suspension limitation put on my truck. They refused to do the work under warranty and told me that the lift was installed by Action Truck Caps in Gander and that if I had an issue I had to deal with Action. No, I'm sorry but I bought the truck off YOU, with everything already done. I am not dealing with Action when I didn't buy anything off of action.
Terrible service all around, and it became pretty obvious to me that Kevin Dickey (dealer manager) would say whatever he had to say to make a deal and not stand by his word. Will not buy another truck off Lakeview and they are not the only dealer around to buy a lifted truck from so I will be taking my business elsewhere when its time for trade in. Can't believe a business wont stand by what they sell and warranty it........ terrible....
Amaizing - Nolocke
Steve and his crew know what they are at. Just upgraded my Jeep from stock to a 3' Lift and 35' Tires by a very knowledgeable crew. Afterwards Steve took the time to do a walk around a show me some features of the Lift Kit and even for a chat.
Would highly recommend to anyone looking to upgrade. These guys have unbeatable prices and knowledge.
Extremely Ridiculous Service - Ramowner
2017 booked an appointment for brakes due to pulsation at 19000 kms. Dropped off vehicle and returned at the end of the day and charged 84 dollars to be told there is nothing wrong. Argued to no avail. Warranty covered to 20000 on Brakes. No resolve
July 8 2018 called and spoke to service manager about being told I am a liar with 40000 kms on truck and told they would replace my roters and we’re sorry for the Miscommunication. Went to drop off truck and caught the owner wiping off the back tailgate getting ready to put a sticker on it. Told him I do not want any bumper stickers on my vehicle to which his reply was if you don’t allow a sticker you are to be red flagged and not allowed to return Will not honour any warranty and was treated very poorly.
I will never return to Royal Garage again nor will I ever reccomend them. Piss poor service... cheap defective parts This wasn’t my only issue. Also have 6 plugs in my tires and the last time they done an oil change they never tightened up the filter and oil spilled out in my driveway. Luckily I caught it in time.
Call consumer complaints and no issues resolved. Currently waiting on a response from the CEO of Chrysler Canada but I won’t hold my breath.