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A degrading experience I have had. After paying for the... - LIvngInFRed
A degrading experience I have had. After paying for the repair and finding it insufficient. Manager Kevin proceeded to tell me I am wrong. The leak was fixed even though it leaked on the way back home and it not that they don't believe me ... but... i had the best technician in the entire shop test the seal for over an hour and I trust him completely... if you are unsatisfied bring it in again and they will do it again and if it leaks they will get me some of the money back from Chrysler... and yes... trust me they sanitized the vehicle cause they wear gloves and have steering wheel covers and seat covers ... the grease marks on the seat were there before... oh and I will definately have a chat with the boys for using your stereo while working on your vehicle which is strange cause they never do that... but trust me I will take care of it... so no we are not going to anything about it... good day...
Customer Satisfaction 100%...
What a bunch of yahoo jerks... never again...
bad service - ram
garage de tres mauvaise qualite. remplace des pieces qui a pas besoin et facture a un prix exorbitant!!!
pas capble de resoudre un probleme. je ne vais pas le recommander
very ignorant service department - yellow jeep man
Last week our new Vehicle was towed to this dealer with a flat tire which was covered under our tire warranty . the service department told us that because we didn't' purchase our vehicle there we would have to leave it there and they would fix it if they had time when asked for a ride to work we were told "we are too busy walk or call a cab" it was about a mile . the next day we went to get our vehicle they had put on our spare tire did not fix our damaged tire we had to demand our tire and rim to be returned ... NEVER AGAIN will we darken the door of this dealer ..
Great people equals great service. - Carla Kingston-Floyd
We traveled from Cornwall ON to Saint John NB to purchase our 2016 Jeep Wrangler after being very disappointed with the selection in our local area. Dobson's special order our vehicle and we were thrilled to bring it back home with us. Unfortunately, we had a small paint problem with our front fender and they helped us get in fixed at a shop in Cornwall as the local jeep dealer told us to take it back to NB. I am sorry to say the problem returned after a few months, but here is where the story gets better. We stopped into Dobson's while in NB on a family matter. They had zero notice that we were coming,but they gave us a new vehicle and had our Jeep repaired at their location while we were home. Anyone can sell a customer a new vehicle, but it is the service after the sale that makes a customer for life. Thanks to Erin McQuade and John Burchill for all of your help; we will see you for our next new vehicle purchase!
Rallye dodge is a rip off!!!! - The guy that got roped off by ralley
Rip off I dropped my 15 ram off for alignment,tire rotation,balance they took my money to find out that my tire rotation was NOT done my steering is messed up to the point of it sticking feels like no power steering.they had my truck for a week I picked it up today and asked why they didn't do the rotation and got into a heated argument with the mechanic calling me a LIAR in the service department!!.i got NO good service and left $220 less with very little work done and tires back on in the same way. They DON'T honor their warranty said I had to have my interior cleaned so they can take picts of stains with a platinum interior warranty . I hope the owner addresses this problem
Service Department is Terrible - Hemi82
Had an MVI performed on 2016 Ram 1500 Sport and less than 10 days later discovered metal on metal contact rear brakes.
Brought this to the attention of Summit and the Service Advisor stated I would be looked after and that I should have the brakes done in Saint John the bring in the old parts for refund. I mentioned I had photos and when she heard that she asked me to email them and claimed she would reply with confirmation of their good will gesture.
Well...she complained the photos were not satisfactory and I explained they were the best I could take. So now she retracted and said she would need to consult the owner the following morning. She left me hanging in the email correspondence and I have an important job where I cannot be missing time. The truck was my daily driver at this point. I had to hunt for a rental and it turns up the entire city had none available. Then it was later in the evening and I had to work with my supervisor on switching my day off so I could get the truck repaired. The following morning I spoke to the Service Manager again and she was rude and said I would need to tow the truck up to have them look at it. I immediately requested to speak with the Owner. The owner called back and paid for the tow at a cost of nearly $400.00. It was quoted $419.00 to do the brake work in Saint John so Sunmit could have saved the money. Anyways up we go to Summit. They come back stating they messed up and as such would be replacing the rotors and pads. They used the cheapest rotors which are complete rust around the hub and mopar v line pads but they reused the retainer clips so now my brakes squeak. New retainer clips come with the new brakes but they chose not to use them and when I addressed this later on the Service Advisor seemed not to care at all. The fact to keep in mind is an MVI was performed inadequately missing key safety isssues such as the brakes. It gets even more interesting when I now noted the E-brake seems to be stretched and when I pull up on the release it doesn’t come back up all the way. I remember the mechanic at Summit who did the brake work asked me if I use my E-brake and suggested that if I didn’t not to start - this I found strange. What does he know? On a new vehicle it’s less likely the cable stretched and more likely the E-brake was not adjusted. Anyways the rotors look awful now and the squeak is annoying. The day that they replaced the brakes I specifically asked Service to keep the old brake parts for me and they assured me they would. I drove off without the old parts and called them to find out they threw the. Out. I asked them to keep them and I would get in when I could to get them. I wanted the old parts for any inspector who might want them when I filed the complaint. When I did get back to Summit the Service Manager unnecessarily threw the parts on the counter and sarcasticly said she didn’t know why I needed them and complained about having to fish them out of the trash. I have performed 4 vehicle transactions with Summit since 2012 and will never buy from them again especially considering the unprofessional nature of the Service Department. I recorded nearly each interaction which will be posted in full context online for educational purposes. I also reviewed footage from my dash cam and observed unprofessional behaviour by the mechanic. I have an open MVI complaint which has been submitted to the NB Licencing Officer. The investigation countinues.