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Not good at all, every appointment not kept for example... - Blake
Not good at all, every appointment not kept for example 11am oil change 1130 still not in. Truck appt no call for pickup go to get it and third closed.
very ignorant service department - yellow jeep man
Last week our new Vehicle was towed to this dealer with a flat tire which was covered under our tire warranty . the service department told us that because we didn't' purchase our vehicle there we would have to leave it there and they would fix it if they had time when asked for a ride to work we were told "we are too busy walk or call a cab" it was about a mile . the next day we went to get our vehicle they had put on our spare tire did not fix our damaged tire we had to demand our tire and rim to be returned ... NEVER AGAIN will we darken the door of this dealer ..
Great people equals great service. - Carla Kingston-Floyd
We traveled from Cornwall ON to Saint John NB to purchase our 2016 Jeep Wrangler after being very disappointed with the selection in our local area. Dobson's special order our vehicle and we were thrilled to bring it back home with us. Unfortunately, we had a small paint problem with our front fender and they helped us get in fixed at a shop in Cornwall as the local jeep dealer told us to take it back to NB. I am sorry to say the problem returned after a few months, but here is where the story gets better. We stopped into Dobson's while in NB on a family matter. They had zero notice that we were coming,but they gave us a new vehicle and had our Jeep repaired at their location while we were home. Anyone can sell a customer a new vehicle, but it is the service after the sale that makes a customer for life. Thanks to Erin McQuade and John Burchill for all of your help; we will see you for our next new vehicle purchase!
A degrading experience I have had. After paying for the... - LIvngInFRed
A degrading experience I have had. After paying for the repair and finding it insufficient. Manager Kevin proceeded to tell me I am wrong. The leak was fixed even though it leaked on the way back home and it not that they don't believe me ... but... i had the best technician in the entire shop test the seal for over an hour and I trust him completely... if you are unsatisfied bring it in again and they will do it again and if it leaks they will get me some of the money back from Chrysler... and yes... trust me they sanitized the vehicle cause they wear gloves and have steering wheel covers and seat covers ... the grease marks on the seat were there before... oh and I will definately have a chat with the boys for using your stereo while working on your vehicle which is strange cause they never do that... but trust me I will take care of it... so no we are not going to anything about it... good day...
Customer Satisfaction 100%...
What a bunch of yahoo jerks... never again...
Service from the service centre is hit and miss at best,... - k.a.garber
Service from the service centre is hit and miss at best, breaks seem to be more important than customer service, no concern for customer property, leaving doors wide open in an unsecured area with no technician in sight for extended periods of time.
No plans anytime soon to return, will be going to other dealerships for service on this truck.
Rallye dodge is a rip off!!!! - The guy that got roped off by ralley
Rip off I dropped my 15 ram off for alignment,tire rotation,balance they took my money to find out that my tire rotation was NOT done my steering is messed up to the point of it sticking feels like no power steering.they had my truck for a week I picked it up today and asked why they didn't do the rotation and got into a heated argument with the mechanic calling me a LIAR in the service department!!.i got NO good service and left $220 less with very little work done and tires back on in the same way. They DON'T honor their warranty said I had to have my interior cleaned so they can take picts of stains with a platinum interior warranty . I hope the owner addresses this problem
LIars and Cheats! Dishonorable people that wouldnt stand... - Kg
LIars and Cheats! Dishonorable people that wouldnt stand behind their product or their warranty. Buy anything but a Chrysler Dodge product. Im agree that the product looks good, but after the sale, they lie about the warranty which is required because the ram rots.