Second purchase very pleased - Jeepdude
It was a pleasure dealing with Josh and Greg on our recent purchase. We did have problems with our original Cherokee which took two years to fix and that was due to the expertise of Jim your new service manager. We would highly recommend Finch.
Love my Dodge Caravan - Denise Healy
Jay did an awesome job getting me into the van I bought I am very happy with the Dodge Caravan. I never thought I would get approved for one.
Excellent sales - Terese McIntosh
Mike Merryfield was very knowledgeable and walked me through the process and made me feel comfortable. After doing some comparison shopping I was happy with the price.
Decieved - Fickle1
In 2012 I purchased a 2007 Dodge Ram Quad Cab 4x4 from a salesman named John Varga (to my knowledge he is no longer working there). Everything seemed up to par, and I was happy with my purchase. When I asked if the truck had been in any accidents the answer was no. Due to the distance from there that I live I had my service done locally. Fast forward to this past Thursday when I was doing a deal on a new truck. In the process of going through all the paperwork the lady at my local dealership informed me that the truck I purchased from Southwest Chrysler had been in some accidents before I had purchased it. A couple minor ones and one very substantial one (around the $8000 mark)I bought the truck to haul my family around, and while it did it's job, not being fully informed when I bought it could have had a worse outcome. I would not recommend dealing with Southwest, purely based on the dishonesty I experienced.
Apparently I didn't make an appointment!! - Tnnlk
Just moved to Woodstock, was at the dealership for other reasons, realized that I have outstanding recalls thought since I had such a hard time with the Dodge in our old city this one might be different. Went up to the service desk, booked an appointment and he even changed the address with Dodge for me. I explained the hassles I've had with another Dodge dealer and how I've been trying to get these done since they came out so He double checked they had the parts. Told me they did and things were set. I booked the day off work because I work out of town, and the day before I called to see if they could also check another issue while my truck was in for the recalls. A women answered told me I did not have an appointment, and they were booked solid! I told her what day I was in and booked the appointment, who I spoke to and all she could say was would you like to book an actual appointment. Completely 100% their screw up and no trying to accommodate. So now I have lost a days wage and my recalls that are 3+ years old (as stated before issues with a different Dodge dealer) are still not done!!! I loath Dodge!
Near N5V 0B4
London City Chrysler Jeep Dodge